Aldo Shoes UK  Omdömen 

Really disappointing quality and poor service. Bought 2 pairs over the course of year - first failed within 3 months of purchase with limited wear, the second pair (discounted due to initial complaint) fell apart after limited wear around 6 months. Aldo (coincidently) operate a 6 months 'fair usage' returns policy. Which means if you're lucky enough that your premium priced shoes fail in the 7th month. You're screwed.

They are so kind and answer so fast to my questions. I’m very satisfy with the service.

it has been almost two weeks and I haven't received my order!poor commuication

Really good quality, and comfy boots!!! Look great too!

Advertise their shoes as pillow walk as they should say 'hell walk'. Horrible fittings, poor materials used and extremely uncomfortable to wear. DO NOT BUY!!!!

The worst experience ever received from a customer service. I bought a pair of boots, walked on and hated them. They caused so much pain I had to throw them away. What a waste of money! And what a shirty company! Shame on you. Unbelievable

I’m always happy with my Aldo shoes loafers I’ve got few collections of different colors and designs comfortable and that’s what exactly I’m looking for I will always comeback and purchase Aldo products.

I’ve not received my order in 3 weeks . Not a refund or an update . Where is my order ?

Love the shoes, but the upper part on the zip area is tight for me. I wear size 6 but order 7 because my hips is 46, but no allowance.

Bought a pair of black pillow walk Finespec shoes just as everyday trainers and they lasted about 3 months before the side came away from the base of the shoe leaving a huge hole, terrible quality.

They emailed back very quickly.

I bought for £125 a pair lovely leather boots on sale, previously priced at £250 so I thought I did a mega deal. When they arrived, the quality definitely wasn't matching the price... The leather on the leg section of the boot was such a thin layer that the shoes would have cracked after couple of uses, so thin they wouldn't stand straight as there was no structure to it. I sent back straight away. What a shame as the design was lovely but definitely not event worth the £125, let alone the £250!!!

Very good, friendly and efficient customer service

2 weeks to get shoes delivered. Shoes have a neoprene lining on the inside that, although comfortable, make it impossible for you feet to breathe and release heat (only way to find out is actually using it). Return/Refund denied on 1 pair. Almost 2 weeks to get a return label for the 2nd pair. Bad experience that has put me off ALDO completely.

Sale items come with significant signs of usage, sometimes two shoes in pair don’t even match in terms of their condition and when you send them back they won’t refund your money in full. When you question them about it, they say item was on sale hence might have imperfections but as long as it is wearable they will send it to you as “new” item. Stay away for your own good! BTW Aldo shoes are not that comfortable and massively overpriced for their quality! Will not be ordering again, EVER!!

Utterly unacceptable service from a brand that claims to be reputable. Three failures in a row, how does a company get it wrong every single time?

To make matters worse, their idea of compensation, was a voucher that can only be used on their own website. After sending out worn, repackaged shoes as “new,” they genuinely think a £10 Aldo voucher is a goodwill gesture. And when challenged, they insisted they “cannot offer anything outside Aldo.”

So not only do they expect customers to tolerate faulty products, they expect you to spend more money with them to fix their own mistakes.

My trust in this company is below zero. If I could give zero stars, I would.

Do not trust this incompetent brand.

You don’t deliver my parcel where is my parcel give me money back please I am still waiting

Love Aldo leather shoes and the fact that they offer 1/2 sizes. It has always been Aldo and will always be Aldo.

There is no longer a shop near me so have to mail order. Lovely shoes but did not fit as too wide. More accurate sizings including width & length in cm/inches would help. Paid £3.95 delivery & had to return with another £3.95 handling fee. Cost me £7.98 for nothing!!

I ordered and paid for Pair of boots a week ago for next day delivery for a funeral
They have not been received.
Aldi have not contacted me
They are a faceless organisation that at this stage have stolen my money, offering a service that does not exist.

My next step is to go through the bank raising this as a fraudulent transaction.

Do not use this company