Onward Travel Solutions Ltd (OTS) | Airport Taxis Omdömen 

We have been using Onward Travel to get us between Manchester Airport and Leeds for a couple of years now and the service has been fantastic. Pickups have always been on time and the drivers always courteous. They have made our lives easier when we most need it before and after long flights from Australia. Thanks Onward!

Chris was a fantastic driver!

On time & driver was very safe, polite & courteous

The driver who picked us up complained about our suitcases, saying that they would not fit in his car, amongst other things. He was rude, inconsiderate and cared for his car more than his customer. We will not be using your service again for this reason

I always use this company for taxis to Heathrow and they have never let me down.

Helpful, patient drivers. Do not hesitate to take my case, that’s much appreciated.

Both inbound and outbound cars were on time, easy to contact them when my inbound flight was delayed and drivers very friendly. Will use again next year.

Very bad driver. He lied about the pickup time to charge me extra, used his phone and shouted for most of the journey. Very unprofessional and unsafe.

My daughter’s Sunday flight from Bordeaux to Gatwick was cancelled. She was coming to a longstanding family friends funeral in Long Ditton on Monday. She found another flight that arrived at Gatwick at 11-00 on Monday. I booked your meet and greet service. He met her, and got her to Long Ditton in time to join the rest of us. Thank you!

I booked an airport taxi for my sister and her family arriving at Heathrow Terminal 4. Instead of meeting them at the terminal, the driver instructed them to take a shuttle bus to a separate pickup area. This significantly lengthened the journey, and by the time they reached the driver, around 1.5 hours had passed since their arrival time.

We were then charged an additional waiting fee. I find this extremely unfair because a substantial part of the “waiting time” was caused by the company’s own pickup arrangement, not because the passengers were late or kept the driver waiting unnecessarily.

What made the experience particularly frustrating was the attitude of the customer service staff. When I contacted the company to explain what had happened, they were not helpful at all. I was simply told that regardless of the reason for the delay, we had to pay for the additional waiting time. There seemed to be no willingness to consider the circumstances or acknowledge that their own pickup arrangement had contributed significantly to the delay.

The staff also insisted that I could have selected a “Meet and Greet” option when booking. I am 100% sure such option was not available for terminal 4, and it certainly wasn’t made clear that without it, passengers arriving at Terminal 4 might be required to take a shuttle bus to another location to meet their driver. Had this been clearly explained when booking, I could have made an informed decision.

There was also an issue with the luggage, which required the driver to spend some time discussing it with the company. I accept that this caused some additional delay and understand that this portion of the waiting time may reasonably be chargeable.

However, I strongly disagree with being charged for the time caused by passengers having to travel from the terminal to a separate pickup location, and even more so with the company’s position that the reason for the delay simply does not matter.

If this is their standard Heathrow pickup arrangement, it should be clearly disclosed during booking. Customers should not discover it only after arriving and then be expected to pay additional waiting charges as a result.

The lack of flexibility and unwillingness of the customer service team to properly consider the circumstances made an already disappointing experience considerably worse.

Great driver very professional
Vehicle very clean

Our driver was cheerful and helpful and the team on the phone were very helpful

This company did their best to make sure both journeys to and from Birmingham Airport went as smoothly as possible.
The booking process was thorough with confirmation emails giving the taxi drivers contact details if needed.
The forward journey was slightly late but the office quickly got it under control.
The return journey had the meet and greet and there was no waiting around in the airport.
Cost was economical.

I rang the company with an urgent request for my a family memebr to be met at Edinburgh airport and taken home safely on a Sunday evening. Their flight had been delayed, so they missed the ongoing train. The lady couldn't have been more helpful, she organised the taxi whilst the airplane was in the air and ensured that when he landed, he received texts to organise finding his driver. He got home safely and I was very grateful. Excellent company.

I love this company very much because they are very proffesional and efficient. I've used them twice while travelling as a family of four and both times they were brilliant. On our last trip we had booked a return journey to Heathrow but we missed the flight. I sent a WhatsApp message to the driver who initially drove us to the airport to inform him that we were going to be late. Within a few minutes I got a call from customer service and the lady on the phone was ever so kind. She rescheduled our pick up based on our new flight number.
Unfortunately when it rains it pours. When we got to Heathrow with the driver already waiting near the airport to pick us up I got a message from the airline informing me that our luggage had been delayed and would be arriving in the following two hours. I informed the driver and he was cool about. At the end he took us home without our luggage and the airport delivered our laggage later. Missing the flight caused us a great deal of stress but OTS made it it so much better. Well done guys and see you in the future!

Booked expecting the driver to be waiting when we landed especially since they sent us a photo of Costa in the arrivals area. Instead we waited 20 minutes for our car because when we came out and called him he was parked outside the airport. We then had to find him in the multi story car park.

Always on time