Aircraft Model Store Omdömen 

1 105
TrustScore 4.5 av 5

4,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Once again the service was fantastic my delivery was very fast. My order arrived quickly after ordering and was well packed. A nice presented model brand new. I certainly can't fault the Aircraft Mod... Se mer

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Betygsatt 1 av 5 stjärnor

Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birt... Se mer

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Betygsatt 5 av 5 stjärnor

I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Se mer

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Betygsatt 5 av 5 stjärnor

First time order! One of my brother in laws hobbies and he absolutely loved his birthday present, he was so happy with it. So pleased with the quality. Very quick delivery. Fully recommended company.... Se mer

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Företagsinformation

  1. Hobbybutik

Informationen kommer från olika externa källor

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(1 105)

177 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My first NG models Dreamliner

My first Dreamliner just arrived from AMS Airplane Models Store and I’m beyond satisfied. The model is beautifully crafted, extremely accurate, and looks incredible in the display. Shipping was quick and professional, with good packaging to ensure everything arrived in perfect condition. The only annoying part was domestic customs, that took a bit longer to process. But in overall smooth and trustworthy buying experience from start to finish. Highly recommended for serious collectors!

23 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

What a fantastic review, thank you 😊

We’re thrilled your Dreamliner arrived safely and lived up to expectations. We always pack models carefully, so it’s great to hear that it was noticed. Customs delays can be frustrating, but we truly appreciate your understanding and support.

Betygsatt 5 av 5 stjärnor

Very pleased with the model aircraft…

Very pleased with the model aircraft received… good communications, speedy delivery

27 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Many thanks for your kind words.

We’re so pleased the aircraft arrived safely and that you were happy with the service from start to finish. We hope to see you again soon!

Betygsatt 5 av 5 stjärnor

Good pricing and variety

Honest, good business with great selection of models

16 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

That means a lot to us, thank you!

We always aim to offer a strong variety at fair prices, so we’re glad that’s come across. Hope we can help with your next model soon.

Betygsatt 5 av 5 stjärnor

Amazing company

Amazing company, bought on a couple of occasions and the service has been brilliant from start to finish. Very fast to dispatch items and they arrived really quickly. I highly recommend aircraft model store to everyone, thank you 10/10.

26 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Wow, thank you for the 10/10! ✈️

We truly appreciate your repeat support. It’s fantastic to hear that dispatch and delivery have been spot on for you. Looking forward to helping with your next addition to the collection!

Betygsatt 5 av 5 stjärnor

Model was on pre-order

Model was on pre-order, made an enquiry as to progress, was contacted swiftly, very professional, model has now arrived, very pleased thankyou.

17 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

That’s brilliant to hear, thank you for taking the time to leave a review 😊

Pre-orders can sometimes test patience, so we’re really pleased you’re happy with the service and the model. Enjoy it!

Betygsatt 5 av 5 stjärnor

I love this store.

I love this store.

But sorry, expensive for Asian to buy something from here

23 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thank you, we really appreciate the love 😊

We completely understand, international shipping and import costs can make it more expensive for customers outside the UK, and we know that’s frustrating. We always try to keep our prices as fair as possible and pack everything carefully so it arrives safely.

We truly value your support.

Betygsatt 1 av 5 stjärnor

Unfortunately bad experiences

Unfortunately Had a bad experience with this company
My package lost
I’ve emailed them had a generic response
And nothing after not sure I be using them again shame really

20 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

We’re really sorry to read this and that you’ve felt disappointed.

You first contacted us on the 19th outside of our business hours, and we responded first thing the next working day. The tracking showed the parcel as delivered with a photo provided by Royal Mail, however you advised that the property in the image wasn’t yours. As a result, we’ve raised a formal claim with Royal Mail so they can investigate the delivery.

We’re continuing to follow this up and will contact you directly as soon as we receive their response so we can resolve this properly for you.

Betygsatt 5 av 5 stjärnor

Super kind friendly and helpful

Jeffery was so helpful regarding our order, gave us load of information on the plane my son had ordered and was super quick with his responses.
Thanks Jeffery!

19 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thank you so much for taking the time to leave this feedback. We’ll pass your message straight over to Jeffrey; he’ll be delighted. We’re really pleased we could help and make the process smooth for you.

We hope to see you again soon!

Betygsatt 5 av 5 stjärnor

Easy to order website

Easy to order website, good communication.
Fast shipping
Will definitely order from them again

12 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thanks so much for taking the time to leave this review! We’re glad everything was straightforward and fast, that’s exactly what we aim for. See you again soon 😊

Betygsatt 1 av 5 stjärnor

very slow shipping

5 working days and royal mail still has not received my parcel, feel misled about it being uk company, dont think it is

19 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

We’re very sorry to hear this, that’s certainly not the standard we aim for. Just to reassure you, we are a UK company and all orders are dispatched from our UK warehouse. Sometimes Royal Mail tracking can lag behind, but we completely appreciate how this looks from your side.

We’ll message you directly now to gather your details and investigate what’s happened.

Betygsatt 5 av 5 stjärnor

Model was on special offer

Model was on special offer - arrived on time and in great (new) condition. This is a 'snap-fit' model - one of the jets had come off the wing but pushed back on easily with no repair or glue necessary.

2 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Really appreciate your review, thank you. Glad it arrived quickly and that the snap fit part was easily sorted. That’s exactly how they’re designed to be, simple and fuss free.

Hope to see you again soon!

Betygsatt 4 av 5 stjärnor

Airworthy Model Supplier

3I've shopped at this aviation model store for some time now on and off, ....So I've seen them improve from the early days when you didn't know if the item was in stock or pre order until you had paid for it! ... but now they've really got their act together with regard to what's in stock and what you may need to pre order. They have a very large selection of models at competitive prices and shipping rates. They also have a reward scheme which is great too if you by a lot of models so as your collection expands you get a nice little treats or incentive to come back. I have to say though my main source for models is / was Aviation Megastore in Netherlands but with the UK tightening up on import duty soon it looks like I may have curtail that avenue of pleasure and start buying from closer to home. So I'm going to miss the shear array of manufacturers plus the massive buying power they had for getting new release models on the shelves quicker than their rivals. I just hope AMS get as big.....keep up the continous improvement. Its always been a great shopping experience and if its not been up to scratch (usually a shipping misshap with royal mail) you always put it right which is the main thing!! ....hats off to you AMS.

22 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thank you for such a thoughtful and detailed review, it genuinely means a lot to us.

We really appreciate you recognising how far we’ve come. In the early days we were learning and growing quickly, and feedback like yours has played a big part in helping us improve our stock clarity and overall service.

It’s lovely to hear that you’ve enjoyed shopping with us, especially our rewards scheme and competitive pricing. We know we’re not the biggest player out there, but as a small independent team we work hard to keep improving and to put things right when something doesn’t go to plan.

We truly value your support, and we’ll keep doing our best to earn it. Hats off right back at you!

Betygsatt 5 av 5 stjärnor

Beautifull Modell

Beautifull Modell

2 februari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thanks very much, we’re glad it’s a winner.

Betygsatt 5 av 5 stjärnor

Great Product

Very Happy with My Order Received.

29 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

We’re sorry to hear the mystery model was missing from your delivery. Thanks for bringing this to our attention, we’ll send you a private message shortly to ask for your order details so we can investigate and assist further.

Betygsatt 5 av 5 stjärnor

Excellent service from AMS

Excellent service from AMS. I ordered the wrong mat for my son for Christmas and the customer service team were really helpful and sent the replacement out promptly.

My son loves the planes from here and although there are other companies, AMS seem better value for money, more choice and they often have good offers on when you spend over a certain amount.

15 december 2025
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thank you for the great feedback. We’re delighted we could help sort the mat in time and that your son is enjoying the planes. Thanks again for supporting AMS, it really means a lot to us.

Betygsatt 5 av 5 stjärnor

Nice

Pretty good results i got, i ordered the planes and i got them 3 days later which is very fast from my experiences so great for me!

17 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thanks for sharing your experience. Glad to hear the delivery was nice and quick, and everything arrived safely.

Betygsatt 5 av 5 stjärnor

Excellent all round

Can’t fault the ease of ordering, the accuracy of the description matching the item, delivery, and the model itself is exactly what I was expecting and received. Delighted

22 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thanks so much, we’re really pleased everything matched expectations and arrived as it should 😊✈️

Betygsatt 5 av 5 stjärnor

Outstanding Customer Service - Problem Fixed in Minutes

I recently ordered the EasyJet Airbus A320Neo snap-fit model plane from this store. Unfortunately, it arrived damaged - but honestly, what really stood out was how amazingly the team handled it.

I contacted customer support and, within five minutes, I heard back from Aubrey. Aubrey was friendly, professional, and incredibly helpful right from the start. They immediately offered me the choice between a full refund or a replacement at no extra cost, no back-and-forth, no hassle.

Customer service like this is hard to come by these days, and Aubrey truly went above and beyond to make things right. It’s clear this store genuinely cares about its customers and stands behind what they sell. I’d happily shop here again and already have my eye on my next purchase. Highly recommended!

29 juni 2025
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Thank you for such a thoughtful review. We’re sorry about the initial issue, but we believe good service is about how we respond when something goes wrong. The team will be so pleased to hear this. We look forward to helping with your next model.

Betygsatt 5 av 5 stjärnor

A worriless shopping experience

AMS has an excellent catalogue, with models being both diverse and up-to-date. Purchasing from AMS is easy and straightforward, and I keep finding myself coming back. Their loyalty programme is also subtle, not pushing you to register or login. But, if you do have an account, your points are very easily added and redeemed. My collection has grown quite a bit since I started using AMS.

What really helps me shop with confidence is the excellent customer service AMS provides. All my queries have been answered promptly and each reply is always informative and helpful. I never expect an issue, but it's good to know that if there ever was one, AMS would strive to put it right.

21 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

That’s wonderful to read, thank you. We’re glad you’ve found the experience smooth and the support helpful, and we’re always here if you need us ✈️

Betygsatt 5 av 5 stjärnor

Very happy with my models

Service was excellent, very pleased with my order, quality was great

20 januari 2026
Omdöme utan inbjudan
Logotyp för Aircraft Model Store

Svar från Aircraft Model Store

Really glad you’re happy with the quality and your order overall, thanks for taking the time to share this 😊

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