Aira Omdömen 

Unternehmen drängt nur auf schnellen Vertrag(Unterschrift, offene wesentliche Fragen werden ignoriert und bleiben unbeantwortet,hier: sehr zweifelhaft notwendiger Heizkörperaustausch festgestellt durch nicht zertifizierten "Energieberater " der Firma. Kein Mitarbeiter der Firma zu erreichen, kein Rückruf,Emails bleiben unbeantwortet.
Man kann hier nur abraten!

Scott Island was exceptional, sorted everything virtually as soon as he arrived. Explained everything in detail and showed me as he was explaining. Very knowledgeable and he knew the system inside out. He left with me understanding what the problem was and made sure I was clear of what to if the problem happened again. A credit to the company in my opinion, that's what you need when someone comes out to a problem.Put you at ease and everything explained.

immediate feedback; reactive approach; easy to communicate and reach out, technical knwoledge

Kommunikation nach Leistung der Unterschrift unterirdisch. Keine Reaktion auf E-Mails und Fragen. Habe daraufhin widerrufen. Auch darauf keine Reaktion oder Bestätigung.

Update: Inzwischen wurde der Widerruf bestätigt.

Scott Ireland was very friendly and knowledgeable. He also gave us some useful tips and advice to get the best out of our heating system.

Excellent Service. I had a fault appear coming up during the Legionella cycle. Peter Dawes spent the time troubleshooting the fault and then gave the system a service whilst at the property. Very happy

Bis jetzt ist alles gut gelaufen, es wurde auf meine Wünsche eingegangen, hoffe das es bis zum Schluss so weitergeht,
Sehr angenehme Gespräche

Excellent service again by Aira support after we had a question about it running in summer. Reassuring first call and then as promised a follow up call a few days later. Really happy.

Really good support during commissioning to make sure the system was running as it should. Adrian Seaman was particularly helpful in this regard. Great company, highly recommend

I recently had an Aira air source heat pump installed. Overall, the installation itself went well, and I was initially impressed with the professionalism of both the sales and installation teams. Unfortunately, that positive impression has been completely undermined by what followed.

During the installation, my solar export meter was mistakenly switched off. As a result, the meter remained off for approximately a month, during which time I lost around £200 in export payments because the electricity generated by my solar PV system was not being recorded for export. This was an entirely avoidable error that should never have occurred.

While I appreciate that mistakes can happen, there is no excuse for the way Aira has handled my complaint. I contacted customer support as soon as I discovered the issue, expecting a prompt investigation and a fair resolution. Instead, I encountered an organisation that appeared disorganised, unresponsive and, at times, dismissive to the point of rudeness.

The first response I received was not even related to my complaint. Instead, I was sent correspondence clearly intended for another customer, raising serious concerns about Aira's attention to detail and its handling of customer information.

When I eventually managed to speak with a Team Leader, it quickly became apparent that he had not taken the time to read or understand my complaint, as he began discussing a solar installation rather than the issue of my solar export meter being switched off during the heat pump installation.

Since then, I have spent far too much time chasing updates through repeated emails and telephone calls. Responses have been slow, inconsistent or non-existent, and despite repeatedly requesting details of Aira's complaints escalation process, I have still not been provided with them. For a company that promotes customer care as one of its strengths, this level of service has been extremely disappointing.

What should have been a straightforward issue to investigate and resolve has instead become a prolonged and frustrating experience. The financial loss is one aspect of the problem, but the lack of ownership, poor communication and apparent unwillingness to deal with the complaint properly have been far more disappointing than the original installation mistake itself.

A good company is not defined by never making mistakes; it is defined by how it responds when mistakes happen. Based on my experience, Aira has fallen well short of the standard I expected.

Until Aira accepts responsibility, resolves this matter fairly and significantly improves its customer service, I cannot recommend the company. My experience has left me questioning whether the excellent service provided during the sales process extends beyond the point at which the installation has been completed.

Following the posting of the original review, Aira have now resolved our complaint to our satisfaction.

Pete Dawes is a very nice guy, always goes above and beyond. A credit to Aira.

Sehr guter Kontakt und Begleitung bei der Entscheidungsfindung ob eine Wärmepumpe das Richtige ist. Eine finale Entscheidung ist noch nicht getroffen

PLEASE READ THIS BEFORE YOU CONSIDER USING THIS COMPANY SERVICES
Just when I though that the various issues with Aira installing the new air pump were coming to an end, I returned home after a 13 hours shift at the hospital I work to find that their engineers (I use this term very, very loosely) caused one of the pipes in my loft to develop a water leak which brought part of celling in my shower down. The amount of water which cascaded from the celling caused the tiles floors to crack and dampness on the walls.
Having contacted Aira in a panic they sent a plumber who identified the issue and replaced the leaking pipe.
Giving that Aira workers were the only people who accessed the loft one might assume that any company who are customers focused and ethically responsible would apologise for the damage severe distress and would do their upmost to make amends.
Unbelivelably Aira did not contact me directly to state that replacing the leaking pipe was undertaken as a ‘gesture of good will’ (please don’t laugh) therefore they will no longer take responsibility for the damage caused by their employees. I only found out through a HIES representative who was dealing with my complaint.
This resulted in having to postpone an overdue retirement in order to fund thousands of pound worth of repairs caused by Aira.
I am reporting my experience as warning to anyone considering using Aira, this company is morally and ethically corrupt, devoid of empathy and unwilling to take responsibilities for their mistakes.
The irony is that Aira is claiming £7.500 from us hard working taxpayer for providing a substandard service.
I would also question if all of these 5 stars reviews are genuine.

Vorab muss ich einen Riesen Lob an Herrn Tekin aussprechen, egal zu welcher Uhrzeit am Tag ist er stets erreichbar.
Vorstellung von Aira mit Abstand die beste Firma, das auftreten, die Höflichkeit, Herrn Tekin seine Expertise war auf einem Top Niveau, keiner der Mitbewerber war so ausführlich, ein Riesen Lob !
Der Einbau der Wärmepumpe hat 4 Tage gedauert, alle Ansprechpartner waren sehr höflich.
Die Installation lief sehr sauber ab, ich bin sehr froh darüber, dass ich mich für die Firma Aira entschieden habe, genau so habe ich es mir vorgestellt.
Preis Leistung kann ich nur weiterempfehlen, danke an das gesamte Aira Team Frankfurt.

The installation of our Aira heat pump last week was a model of professionalism, carried out by engineers Ryan and Lewis who worked seamlessly with electricians Chris and Sonny. They all worked long hours in the heatwave and were a delight to have in the house. We were very impressed by their knowledge and standard of work, including leaving the house clean and tidy.
After a seamless installation we had one query about the app and it was very quickly dealt with by James in customer support. Our whole experience so far with Aira has been excellent and we cannot recommend them more highly.

Wir haben nun eine WP von AIRA.
Unser Verkäufer Tekin V. hat auch das blaue vom Himmel versprochen immer erreichbar zu sein und sich persönlich immer um alles zu kümmern, sollte es mal ein Problem geben…..dazu später…
Die Montage war eine Woche später als geplant, aber Schwamm drüber, Krankheitsfälle gibt es überall. Montage soweit in Ordnung.
Leider war am Samstag der Keller nass, der Warmwasserbehälter ist ausgelaufen. Samstag Nichts und Niemand erreichbar, nur ein KI. Final kam dann am Montagabend ein Anruf Dienstag kommt jemand. Behälter getauscht mit der Ansage, ja der macht Probleme, wir haben jetzt einen größeren bekommen ohne Aufpreis…nunja… Interessanter Weise sagt ja jeder Monteur der vorherige hat was nicht richtig gemacht, kann ich nicht beurteilen.
Nun der nächste Samstag, der Ausgleichsbehälter läuft aus. Selber Start, Mail und Anruf bei KI.
Bin gespannt was nun passiert.
Für mich auf jeden Fall keine Weiterempfehlung.

Update: Heute, Dienstag 28.7.26, 2 Monteure im Haus und nun ist es dicht. Hoffe es bleibt so.
Laut deren Aussage war ich wohl einfach ein Pechvogel.
Update 5.9.26
Schon wieder der Keller voll Wasser, der Warmwasserspeicher ist wieder undicht.
Aktuell der vierte Störfall mit nassem Keller….

The engineers who completed the installation, Matt, in particular, Ollie and Adam, did a really great job to finish things under challenging circumstances after the original engineer, Steve, fell ill. I cannot speak highly enough of their commitment and their ever helpful attitude in answering my questions. The heat pump itself is excellent and the technology interface makes control very straightforward

Rapid diagnosis of source of compression joint leak & fixed. Lowered the system pump flow rate to quieten too.

The in house company engineers were great.

Had my instalment, everything went smoothly and was good quality workmanship however, one small problem occurred and I contacted Emily Davis, Customer Services, problem was resolved efficiently & satisfactory. Good to know any problem can be discussed and actioned after initial fit. Many Thanks