A late notice change in appointment time but in the end Scott arrived at original planned time so all good. James, called me a couple of times leading up to the appointment to discuss things which i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Aira installed our heat pump and couldn’t be happier. Matt Sweeney and Blake Turner were professional, punctual, and incredibly respectful of our home. They answered all our questions patiently and wo... Se mer
Ich habe mich für das Thema Wärmepumpen interessiert und Aira hat mich im Bereich Wärmepumpe etc. persönlich besucht und mir verschiedene Modelle vorgestellt und auch angeboten. Nach gründlicher Prüf... Se mer
Företaget har svarat
We’re very happy with our Aira heat pump after replacing our outdated immersion heater and boiler. The installation team were genuinely lovely guys- super helpful and accommodating. So a big thank you... Se mer
Företagsinformation
- Nr. 3 av de 7 bästa företagen i Leverantör av förnybar energi
- Nr. 3 av de 3 bästa företagen i Energiutrustning och -lösningar
Skrivet av företaget
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Kontaktuppgifter
Norra Stationsgatan 93A, 11334, Stockholm, Sverige
- info@airahome.com
- airahome.com
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service call out
My system deveoped a noise after running hot water.
Their engineer Scott attended earlier and "sods law" the system didnt make a sound. Nonetheless he did explain what may be causing the issue and put air into the expansion tank. So fingers crossed.
13 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thank you for sharing your feedback.
We know how frustrating it can be when a problem seems to disappear just as an engineer arrives, especially with a noise that had been occurring after using the hot water.
We’re pleased that Scott was still able to talk you through what may have been causing the issue and take some practical steps to help, including checking and adjusting the expansion tank. We hope this has resolved the noise and that everything continues to run as it should.
If the issue does return, please don’t hesitate to get back in touch with our Support team so we can continue to help.
Thank you for taking the time to share your experience.
The Aira Team
non dare mai per scontato quello che ti dice il venditore
le informazioni del venditore sono indirizzate alla vendita del prodotto a qualunque costo infischiandosi dell'intelligenza del cliente . per fortuna in internet si trovano le informazioni reali.
10 augusti 2026
Problem quickly addressed
Our ASHP system developed a problem and so I had to call Aira for a fix. Got through to James Gleave who was excellent. He quickly diagnosed the problem and arranged an engineer visit to address the problem. Thank you.
13 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thank you for sharing your feedback.
It’s great to hear that James was able to quickly understand what was happening with your ASHP and arrange an engineer visit to get the issue addressed.
We know it’s frustrating when your system develops a problem, so having someone who can respond quickly and provide clear support makes a real difference.
We’ll be sure to pass your kind words on to James.
Thank you for taking the time to share your experience.
The Aira Team
Daniel Knowles is a credit to AIRA
Daniel Knowles is a credit to the organisation. Our overall service was sub-par but Daniel put us at ease ans fixed any problems we had on site.
13 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thank you for sharing your feedback.
We’re sorry to hear that your overall experience with Aira fell short of the standard we aim to provide. We understand how disappointing that must have been, particularly when you’re trusting us with a significant installation in your home.
It’s reassuring to hear that Daniel was able to put you at ease, address the issues on site and provide the support you needed. We’ll make sure your kind words are passed on to Daniel, being described as a credit to the organisation is wonderful recognition of his work.
We also appreciate your honesty about the wider experience. Feedback like this is important and will be shared with the relevant teams so we can learn from where things haven’t gone as they should.
Thank you for taking the time to share your experience.
The Aira Team
Peter arrived on time and got on with…
Peter arrived on time and got on with the job at hand without delay. He was non-intrusive and left the area neat and tidy. Excellent job!!
13 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, Zahid. We love hearing it.
It’s great to hear that Peter arrived on time, got straight to work and completed the job with minimal disruption. We’re especially pleased that he left the area neat and tidy afterwards.
We’ll be sure to pass your kind words on to Peter.
Thank you for taking the time to share your feedback. We really appreciate it.
The Aira Team
Svar från Aira
Sehr geehrter Herr Zach,
vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie mit dem Ablauf zufrieden waren und unser Gesamtpaket überzeugen konnte. Vielen Dank für Ihr positives Feedback!
Mit freundlichen Grüßen
Ihr Aira Team
Had a recent service/repair from Aira…
Had a recent service/repair from Aira after noticing some vibrations after using hot water. Adrian was brilliant, polite and extremely professional. Adrian spotted the issue immediately and fixed everything within the next hour. He ended up changing the combi cold water valve. No issues since. 10/10 service
11 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this Neil. We love hearing it.
It’s fantastic to hear that Adrian was able to quickly identify the cause of the vibrations and get everything resolved for you. We’re especially pleased that he was polite, professional and took the time to make sure the issue was properly fixed, with no problems since.
A 10/10 for Adrian is brilliant feedback! We’ll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience. We really appreciate it.
The Aira Team
Emailed their helpline with a question…
Emailed their helpline with a question about maintenance. Quickly received a phone call back from a James Gleave. Super helpful. Really good that they talk to your personally rather than the bots other firms use.
11 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that James got back to you so quickly and was able to help with your maintenance question. We know that sometimes you just want to speak to a real person who can listen, understand the question and give you a clear answer.
We’re especially pleased that this personal approach made such a positive impression. We’ll be sure to pass your kind words on to James.
Thank you for taking the time to share your experience. We really appreciate it.
The Aira Team
What a great job and response from Aira, see above.
What a great job and response from Aira.
Emily Davis and Peter (the technician) deserve a special mention for their excellent work. They were (are) extremely professional, knowledgeable and efficient throughout, while also being friendly. I have spoken to Emily Davis on numerous occasions, give her a pay rise and no I am not related🍀
The work / communication was completed to a very high standard, and both clearly take pride in what they do. Our air source heat pump is now behaving itself beautifully — which is more than can be said for some household appliances!
Many thanks to Emily and Peter for doing such a great job. They are a real credit to the company, and I would have no hesitation in recommending Aira. Thank you.
4 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love it John.
It’s great to hear that Emily was able to resolve your query and arrange your refund so quickly. We’re pleased she made the process straightforward and provided the level of service you expected.
We’ll be sure to pass your kind words on to Emily.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Emily sorted my query and organised my…
Emily sorted my query and organised my refund ASAP.
Very good service.
11 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this Bharatkumar, we love hearing it.
It’s great to hear that Emily was able to resolve your query and arrange your refund so quickly. We’re pleased she made the process straightforward and provided the level of service you expected.
We’ll be sure to pass your kind words on to Emily.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Heat pump service by Ben Robson
Ben Robson visited us to carry out heat pump service. Excellent service as always from Ben and a very thorough job on the service.
11 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love hearing it Neil.
It’s fantastic to hear that Ben provided another excellent service and carried out such a thorough job on your Heat Pump. It’s particularly great to know that you continue to receive the same high standard of service from Ben.
We’ll be sure to pass your kind words on to him.
Thank you for your continued trust in Aira and for taking the time to leave your feedback. We really appreciate it.
The Aira Team
Brilliantly professional technician
Technician Ben R. fixed the issue promptly and with fantastic professionalism. Clear communication throughout and very pleased with the outcome and work.
11 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that Ben was able to resolve the issue promptly and professionally. Clear communication and making sure our customers understand what’s happening are really important to us, so we’re pleased to know you were happy with both the work and the outcome.
We’ll be sure to pass your kind words on to Ben.
Thank you for taking the time to share your feedback. We really appreciate it.
The Aira Team
Great service
We had a fantastic experience with Aira - the installation team were very friendly and very accommodating, especially with having two SEN children in the house during the installation. The two guys leading the installation, Owen Rothwell and Gus Starvoledo, in particular were very impressive, being open and accommodating and explaining the process and asking for our input where needed and listening to our suggestions. The installation was finished on time and the team left our house exactly as they found it. Overall very impressed.
4 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, Tom. We love hearing it.
It’s wonderful to hear that you had such a positive experience with your installation team, particularly given the additional considerations of having two SEN children at home. We’re really pleased that the team were understanding, accommodating and mindful of your family throughout the work.
It’s fantastic to hear that Owen and Gus, in particular, took the time to explain what was happening, involve you in decisions where needed and listen to your suggestions. That kind of thoughtful communication can make a real difference during an installation.
We’re also delighted that the installation was completed on time and that the team left your home as they found it.
We’ll be sure to pass your kind words on to Owen, Gus and the wider installation team.
Thank you for choosing Aira and for taking the time to share your experience.
The Aira Team
Sehr gute Parameter im Konzept
Sehr gute Parameter im Konzept. Gute Präsentation des Mitarbeiters.
7 augusti 2026
Svar från Aira
Sehr geehrter Herr Hackel,
vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie sowohl unser Konzept als auch die Präsentation durch unseren Mitarbeiter überzeugt haben. Ihr Feedback geben wir gerne an unser Team weiter.
Wir freuen uns darauf, Sie auch im weiteren Verlauf überzeugen zu können.
Mit freundlichen Grüßen
Ihr Aira Team
The reason for the current level is I have only just started on the journey with AIRA .…
The reason for the current level is that I have only just started the journey. When it has been completed I will be able to give a full review.
13 juli 2026
Svar från Aira
Thanks for sharing your feedback.
We completely understand that you’re only at the beginning of your Aira journey and that you’d prefer to wait until everything is complete before giving a full review.
We hope the rest of your experience continues to go smoothly, and we look forward to hearing your thoughts once your installation and aftercare journey is complete.
Thank you for choosing Aira and for taking the time to share your feedback so far.
The Aira Team
Good experience boosted by excellent installers
We had a positive experience from the start , the salesman Matt was very informative without being pushy for us to sign up . Once we agreed to the install we had a heat loss survey which all went smoothly. I asked for an install date which was met .
Other than a few emails I had little communication between signing up and install however despite this everything went exactly to plan , whoever was arranging everything did a great job. The installers arrived on time , the equipment came the same day nice and early for them to get on with and the rubbish was removed the day after the job was finished exactly as I was told it was.
The installation team were excellent , James and Ryan have pushed my experience into a 5star review . They had a long journey to be here, and worked long days to complete the job. I’m a tradesman myself and was very impressed by the standard of their work .
The quality of the product also seems to be worth the investment.
My only gripe would be I would have expected a follow up call from the job planner etc upon completion to check that we are satisfied. Luckily I am and had no problem paying the invoice as soon as it stubbed in my inbox .
3 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing such detailed feedback.
It’s great to hear that your experience was positive from the outset, and that Matt provided helpful, informative advice without any pressure. We’re also pleased that the installation stayed on schedule, with the equipment and waste removal handled exactly as promised.
It’s particularly encouraging to hear your comments about James and Ryan. Knowing that you’re a tradesperson yourself and were impressed by the standard of their work is a real compliment. We’ll make sure your kind words reach them, especially given the long journey and long days they put in to complete your installation.
We also appreciate your honest feedback about the lack of a follow-up call after the installation. While we’re delighted that everything went smoothly and that you were happy enough to settle your invoice straight away, we agree that checking in with you afterwards would have been a better way to close out your installation experience.
Thank you for choosing Aira, for your recommendation, and for highlighting both what worked well and where we can improve.
The Aira Team
Air source heat pump installation
From start to finish the installation of our new air source heat pump was excellent. The team (Paul H, Iain, Ollie, Tom and Sammy) were both professional and knowledgeable, replacing our very old boiler. They worked well with our builders that were on site and ensured that communication was at the front of everything they were doing during the installation. We would highly recommend.
5 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this Lucy, we love hearing it.
It’s fantastic to hear that your Heat Pump installation was such a positive experience from start to finish. We’re especially pleased that Paul H, Iain, Ollie, Tom and Sammy worked so professionally alongside your builders and kept communication at the heart of the installation.
Replacing an old boiler is a significant change, so it’s great to know the team took the time to keep you informed and worked collaboratively to make the process run smoothly.
We’ll be sure to pass your kind words on to Paul, Iain, Ollie, Tom and Sammy.
Thank you for your recommendation and for taking the time to share your experience.
The Aira Team
Aira sent Zeke
Aira sent Zeke, their service technician for the South West to replace a component on our ASHP. Zeke was very friendly and had our ASHP working within half an hour. He also went up and beyond, bled our new underfloor heating system which was installed by another company and got that woking too and balanced a radiator in one of our bedrooms. I would 100% recommend Aira.
28 juli 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love it.
It’s fantastic to hear that Zeke was able to replace the component and have your Heat Pump back up and running within half an hour. We’re especially pleased that he went the extra mile while he was with you, helping to bleed your newly installed underfloor heating system and balancing a radiator too.
That willingness to help wherever possible is exactly the kind of service we want our engineers to provide, and it’s great to hear that Zeke made such a positive impression.
We’ll be sure to pass your kind words on to him.
Thank you for your 100% recommendation and for taking the time to share your experience.
The Aira Team
Just had a heat pump installed and…
Just had a heat pump installed and seems to be working as it should.
I was impressed with the whole journey from the initial survey right through to the installation.
I would point out that I initially was going to use another provider who wanted to change the cylinder and some radiators until on their second survey they told me that they were unable to situate the boiler where I wanted it to go and that the feed run from the unit was not possible.
Swift managed to sort all of these problems including keeping the existing cylinder and all 14 radiators in place.
My thanks to Darren & Harry who installed the system.
On time, very neat & tidy and professional.
5 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love hearing it Roger.
It’s fantastic to hear that you’ve been impressed with the whole journey, from your initial survey through to the installation. We’re especially pleased that our team was able to find a solution that worked for your home while keeping your existing cylinder and all 14 radiators in place.
It’s also great to hear that Darren and Harry delivered such a neat, tidy and professional installation and kept to schedule. We’ll be sure to pass your kind words on to them.
We hope you continue to enjoy your new Heat Pump as you get settled into the system.
Thank you for choosing Aira and for taking the time to share your experience.
The Aira Team
On time very good service from the team…
On time very good service from the team thks Emily and the engineer
4 augusti 2026
Omdöme utan inbjudan
Svar från Aira
Thanks for sharing this, we love hearing it.
It’s great to hear that the team arrived on time and provided such good service. We’re especially pleased that Emily and the engineer were able to support you and leave you with a positive experience.
We’ll be sure to pass your thanks on to Emily and the engineer.
Thank you for taking the time to leave your feedback. We really appreciate it.
The Aira Team
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