AGS Movers Omdömen 316

We moved from Hong Kong to Seattle and it has been nearly 8 months and our shipment is still nowhere to be seen. I know the shipment is here in the US but when I called the local delivery service up, they can’t even give me a ETA. I don’t know what the hell is going on, 8 freaking months ! 8 freaking months ! I can go around the world in 60 days !

I want to give zero star, but i dun see there is a option. Think twice before picking them !

I did not recommend at all this company : our moving was estimated around $9000 and they now are asking for $3600 extra fees to pay to Excargo... No way to clearly understand this last minute amount despite of a lot of emails asking for it. We have to pay before getting our belongings. So disappointed by having chosen them.

We just moved all of our households goods, including a very expensive car from Calgary Canada to Alicante Spain in a 40” personal container.

In Canada we used Europack and in Spain the agent who took care of everything was AGS.

I am very pleased with both of the moving companies. Europack did a very nice job in loading and securing everything in the container and AGS, the Spanish agent who took care of everything here in Spain once the container arrived in Valencia. (customs & duty clearance, storage, local transportation and registration of my car)

They are also registering my Canadian vehicle here in Spain.

Silvia Gonsalves and Adrian Goicea from AGS, were very helpful, professional, nice and both speak English very well.

At the end all of our belongings arrived safe at our new house here in Javea, Alicante.The car arrived in mint condition as well.

After passing the customs without any problems, we went to their warehouse in Valencia to check on our stuff. At the warehouse we met Raul who was very nice also and showed us everything we wanted to see.

I am very pleased and had a very good experience with AGS, therefore I highly recommend it to anyone who is interested in relocating to Spain or doing any other kind of imports. For me it was a 5 star ⭐️ experience!

El equipo de AGS ha sido muy profesional y atento.
En especial Andrei Goicea (España).
Muy recomendable.

Carly was very helpful, she did a great job to facilitate my move, she was very quick to respond, on top of everything, it cannot be better.

Grateful for the AGS arranged door-to-door removal of my complete household overseas, esp. to Ms. Zuzana, my contract coordinator. Professional management and administration and excellent before departure and upon arrival services; last but not least, this all for a reasonable price. MT

Muy contentos con la mudanza AGS.
Todo ha llegado en buen estado y en la fecha confirmada.
Muy recomendable!

Très satisfaits avec le déménagement avec AGS.
Tout est arrivé en bon état et à la date confirmée.
Je recommande fortement!

Stěhovali jsme celou domácnost, včetně auta a motocyklu, z USA do Čech. AGS se postaralo o celní zaležitosti, transport z přístavu a uloženi věcí v našem dome.

Profesionalismus pani Moniky Jirakove a Zuzany Pletkové - Hrozové velice usnadnil přípravu na proclení a perfektně vyřešil logistiku. Komunikace s nimi byly bezchybné a s evidentní snahou celou záležitost pro nás usnadnit, s ohledem na náklady a rychlost doručení.

Stěhovací parta byla také velice profesionální - výborná komunikace s námi, dodržení časového harmonogramu a hlavně - nikde nebyl ani malý škrábanec, proste skvělá práce!

Jsem rád, že moje stěhovací firma v USA vybrala práve AGS a neváhám komukoliv doporučit!

The delivery was excellent but initial communications were not that good. Things were not explained well. However, other than that, the service of delivery was outstanding.

La mercancia llego a la hora prevista y los chicos muy serviciales.

Durante el mes de Mayo pasado realizamos la mudanza a España desde Colombia, enseres y vehículo, con AGS y su socio en Colombia, Intramar. Nuestra experiencia con ambas empresas ha sido excelente. Todo se ha dado según lo previsto, a pesar de las contingencias actuales que afectan al tráfico marítimo internacional. Nos sentimos afortunados de que todo haya ido bien. La coordinación con los equipos de AGS e Intramar ha sido muy buena. Tanto ellos como nosotros hemos hecho los deberes: ellos, proveyendo la documentación necesaria en tiempo y forma, y nosotros enviando esa misma documentación rellenada en tiempo y forma también.

My experience with moving our belongings from Dakar, Senegal to Ireland with AGS has been the worst experience of my life (and they were up against some pretty good competition in that area).
To date, they have had our belongings since 18th December 2020...today's date is 4th June 2021. This week is the first time I've managed to get them to state the actual current location of our belongings (which is currently in port in Mauritania...which is one country north of Senegal).
The story so far:
Our belongings were packed up on 18th December 2020. The first communication I had from AGS was that the ship that was supposed to dock in Dakar to collect our belongings on 19th January would not be docking until 26th January. At this time, I was asked to complete documents regarding item values and provide documents for proof of residence, etc.
I heard nothing from AGS after that, so I emailed them on 3rd March to ask for updates. I got a response the same day saying that they would check and get back to me. By 9th March I heard nothing, so I emailed again. On 11th of March I was informed that the container was at the port of Tanger and that arrival date in Ireland would be 30th March.
On 31st March, I was informed that, as a result of the blockage of the Suez canal, the shipment had been delayed and that I would receive an update by the end of that week.
After this, there was no communication again from AGS, so I emailed them on 20th April to ask for updates. On 21st April I was told that, due to congestion, our new arrival date would be 10th May. I replied, on that same day, to indicate that this would cause problems because of import duty requirements in Ireland regarding length of time between taking up residence and importing personal belongings. A response from AGS on that same day said that they would look into that situation and get back to me.
After that I heard nothing from AGS. So, on 10th May (the day our belongings were to arrive in Ireland), I emailed to ask for updates. I received no response.
On 11th May I started a complaints process with AGS.
On 14th May, I received an email asking for all of the documents that were asked for back in January, that I had already provided, and told that the new arrival date would be 30th May. I was also asked to refill in a form, reducing the value of our belongings. In this same email, I was provided with a screenshot of Hapag-Lloyd's ships names and voyage numbers. Upon checking these online, I saw that our belongings hadn't even boarded a ship in Dakar until the first week of May (calling into question the information regarding ships docking in January and the location of the container being Tanger in March) and currently only docked in Mauritania.
On 18th May, I was informed by the person I was communicating with regarding the complaint that they were "processing your file".
On 27th May, I was sent another email from the person dealing with my complaint that they were still "processing your file". At that point (3 weeks after the complaint was made) I asked what it was they were actually processing that would take so long. I had a same day response that requested the same documents, for a third time, that I had provided before.
In response to that email, I decided to start asking the direct question "where are my belongings currently located?"...this question was not answered. However, the response to the question was to ask for the same documents (for the 4th time) and to re-request the lowering of the value of our belongings. At this stage, I refused to re-value our belongings, worried that they would claim that value was correct if I needed to make an insurance claim.
On 31st May (the day after our most recent predicted arrival date) I had an email from AGS saying that there were further delays and that they would get back to me. Once again, I asked the exact location of our belongings and had the first clear statement that they were on the ship docked in Mauritania.
On 2nd June, the person dealing with my complaint asked AGS if there was an update on the status of the shipment. The response was that the new arrival date would be 22nd June.
It is now 4th June 2021, and I have yet to have any faith that our belongings will actually arrive.
NEVER USE THIS COMPANY!!!!!!!

Muy contenta de la prestacion de AGS en nuestra mudanza internacional, desde la toma de contacto del coordinador local hasta la entrega de los muebles. El equipo de mudanza era muy agradable y profesional, y se quedaron hasta que no quedara ninguna caja por abrir.

Moving from Czech Republic overseas I had very good experience thanks to Mrs. Zuzana Pletkova - Hrozova.She helped me in many different ways.

Buena organización! Llego un barco de adorno en una ornacina de cristal perfectamente!

Completamente satisfechos con los servicios prestados por ustedes los días 4 y 5 de Mayo, actividades de embalaje, recogida y transporte de nuestros muebles y enseres al depósito de AGS.
Las personas fueron muy profesionales, realizaron las diferentes actividades con mucho cuidado, dedicación y delicadeza. Mi esposa y yo quedamos muy contentos con el servicio prestado.
Queremos darles las gracias por toda la colaboración prestada en este proceso de la mudanza.

I have an amazing experience with Zuzana from AGS moving company in Prague, she helped me to relocate from Czech republic to Canada
since day one from
1.organizing pick up date
2.packing my (12 boxes)
3.pick up on time and professional crew
4.storing my belongings at Prague for 3 months (storage was free of charge)
5.connected me with the Canadian Partner company to organize the handling of my Items all went smooth 6.customs clearance
7.delivery to my place in Canada, every thing is as I packed it in Czech republic no thing missing or destroyed all well packed and clean

Thank you Zuzana and AGS movers company
you deserve 5 starts!
Regards,
Ahmed

Starting from the survey and the team of moving and removal experts led by Ms Zuzana Hrozova, I found AGS Prague truly professional in their approach, who always gave prompt responses and worked excellently. Despite the Covid pandemic situation, I recieved my goods safely and timely and therefore deeply appreciate their work. I would highly recommend AGS Prague.

Very smooth and efficient moving last summer with AGS Prague. A first evaluation with the local GM Ewen Extier and then a team of 6 guys very well organised and working hard with perfect care. Full satisfaction!

I would like to highly recommend AGS to everyone for their very professional approach, speed, and excellent work of all the gentleman who helped us with moving. They were very fast, and all our things were packed perfectly.