AGS Movers Omdömen 316

AGS Movers helped with my movement from India to Singapore. Although I was not present during the package and shipment, I am satisfied with packing. People in AGS are all professionals and make sure that the process is smooth, they took all safety measures for the pandemic situation world is going through. Ms. Jeanne Gourmelon, was always on responsive and handled the process very professionally. Thank you AGS for helping me out with the movement and making sure that all items reached safely to destination.

We used AGS Movers 8 years ago for our…

We used AGS Movers 8 years ago for our move to Qatar. Eight years after we used them to relocate from Qatar to France. The serivice from Mr. Roham and his team was awesome .The quality of service was both excellent and efficient. The team was available 24/7 .I have recommended AGS services to my friends and colleagues as I found the whole process from quotation to packing quite effortless and pleasant. Thank you.
Nisha & Lucas Derboule.

I used AGS services for local moving (20km) about 30m3. The staff was very punctual, and effective. Only 2 hours to load the whole. And maybe 1,5 hour to unload.
Professional and pleasant service.

I was extremely surprised and impressed with the level of service that specifically Zuzana H. chose to offer me... My situation of movement from Prague to Johannesburg was complex to say the least and she was absolutely great with regard to understanding my needs and concerns. She treated me like a human and not a line on an excel spreadsheet, more importantly she was kind and solution orientated with regards to the increased complexity of my situation. I highly recommend her personally. Thank you Zuzana and AGS Prague office, you helped me :)

Not a moving company that I would consider for any future relocation. Lacked proactiveness in communication, tended to give incomplete information and only reacted when you asked.

This is my seventh relocation experience and I ranked them at the bottom among the 4 movers I had used so far.

I'm moving from Thailand to Portugal. I'm delighghted by the service I got from AGS International Mover Bangkok. I thank them all especially Miss Saifon and Miss Nuttha as well as the Packing Team with their supervisor Mr Pichet and their colleague in
AGS Portugal, Antonio. They were all very helpful, efficient and professionnal. Thanks again guys.

Contratamos AGS para nuestra mudanza de Nueva York a Madrid en noviembre de 2020. Pese a decirnos que tardaría entre 4-6 semanas la mudanza llegó 12 semanas más tarde a Madrid, el 8 de enero de 2021. Todo esto sin información, salvo cuando nosotros preguntábamos.
Les pregunté cómo podía reclamar indemnización por retraso y me enviaron el itinerario que había seguido nuestra mudanza y nada más cuando tardaron el doble de lo que habían dicho.
Reclamé por daños y pérdidas unos objetos que traíamos asegurados y todavía a día de hoy 22 de marzo desde principios de Enero ni me han pagado esos daños y pérdida ni se ponen en contacto si no lo haces tú.
No recomiendo la empresa, son poco serios y no cumplen con las condiciones que te ofrecen.

Don’t use AGS / KHZ. You will just get trouble, they are not delivering the shipment, and it stays in their warehouse forever, and may get lost. I learned the hard way. I arranged an international move, prepaid, door-to-door, residence-to-residence from New York to Brussels, with another company, whose contact in Europe is AGS KHZ, in the Netherlands, for the last leg, for the customs clearance, and then the delivery to my residence. On January 6, Samantha from AGS KHZ emailed that she will be coordinating the move. But after the customs clearance was done, nothing has happened, just a total complete stop, and no delivery. My 23 boxes (personal effects) have been in the warehouse of AGS KHZ since January, more than two months now, and I cannot get from Samantha a date for the delivery. I have sent numerous emails asking when they can deliver my boxes to my residence in Brussels. They are giving me all kinds of vague excuses, such as that they have to wait for another shipment to fill the truck, but most of the time they just keep saying that they are “busy planning the move”, which does not make sense. They do not care. This is a nightmare. I fear now that my stuff gets lost, or stolen in their warehouse, and I am thinking about this every day, and when they will bring my boxes. Really bad and stressful experience, and I still don’t know how this nightmare will end, if everything/anything will arrive to my residence.

Inacceptable !!

Déménagement fait par des plaisantins...aucune rigueur, ni au départ ni à l’arrivée. Nombreux interlocuteurs...documents demandés 15 fois, aucune rigueur sur les délais ! A l’arrivée, appareils endommagés et surprise...impossible d’obtenir une indemnisation. Dossier de litige qui traine depuis 3 mois, malgré une assurance conséquente. Nombreux mails envoyés sans réponse, aucune proposition d’indemnisation. Idem pour mrgoodmove qui ne répond pas aux mails.
Dans une impasse complète inadmissible !!
Entreprise la plus chère du marché !

Additif suite reponse AGS
Réponse inacceptable du service client
Je subis un dommage et c’est a moi de m’occuper des devis !! Aucun service après-vente!! Aux clients de se demerder.
Je suis en poste a 4000km de la France !! Debrouillez vous...vous avez endommagé mes biens ..a vous de les rembourser ! Je ne paie pas une assurance pour faire le boulot à leur place !

If you deserve the best then stay away.

Packing in Dubai was average. A few broken items due to packing. Parts were said to be in one box. many missing items. Communication from local office was poor. Arrival was a disaster. unloading was sloppy, unprofessional crew. I had to ask to unpack all boxes. when i confirmed with their boss the crew was angry and threw things onto the floor. took me three weeks to set up the house because of their disorderly unpacking. Broken items. Claims were non responsive at all. After service is horrible.

If you use their service I advise you to stay with them when they go to pack your boxes to avoid any disappearance of your personal belongings. Our own bed experience. More than ever this company is absent when you need to make complaints.
Pray not to have any disappointments during your move because you will be alone in front of your problems. Regarding their insurance, know that they will do everything not to reimburse you. Our car arrived scratched and the battery was dead, because they did not do the necessary to move it correctly. Really a very bad experience!!!

I moved from China to Italy in the summer 2020. I chose AGS because they were the most convenient shipping company and, considering their prices, I wasn't expecting much. Instead, I got an excellent service: all my stuff arrived on schedule and in perfect conditions (even the carton boxes still looked new!). While waiting for my shipment, I received plenty of updates and the final delivery from the Netherland to Italy was impeccable. Highly recommended.

No words to express my frustration with AGS.
My container shipped from Dubai on 16th Nov. 2021 to Abidjan and till 10th Jan 2021 the container not yet reached, while checking online, the container took two transshipment in two countries. The container took 3 weeks lying ideal in transhipment port. This service was on MSC shipping line. I had very BAD Experience with AGS company. I will not recommend anybody to use AGS service. The container is showing ETA Abidjan 22nd Jam after loading from transhipment port on 12th Jan but who know the container will skip loading again.

We shipped our stuff from Dubai to Seattle. They quoted us 2-3 months door to door. One month after we arrived into Seattle we found that the goods had not even departed Dubai. In total we are looking at 5 months to get our goods. This is completely unacceptable. DO NOT USE THIS COMPANY.

BAD, BAD, BAD experience.
2 years in a row that I have used AGS, and I do not recommend them at all, both in 2018 and 2020, my container arrived totally damaged, they are totally unprofessional, expensive and use cheap material to pack. I have moved so many times with other companies without having a single scratch on my furniture. AGS gave me the most terrible experience.

Do not touch with a barge pole! I recently arranged a local HK move and a HK to UK move with this bunch. I have moved many times in Asia, both internationally and locally. without doubt this company has been hands down the worst experience ever! It not great when your UK shipment arrives and your wedding crystal is broken (after 6 previous moves) and the local UK company unpacking were laughing about how bad everything had been packed. I won’t even mention about the local HK move.

Por culpa del pésimo y lento servicio tengo parada mi mudanza de España a México. Se tardan semanas en responder y nunca me dijeron el papeleo que se tiene que hacer.

At the beginning of September I booked AGS Movers to come and pack and move my stuff from my apartment in Prague on Oct. 1 because I was moving to Canada. Mrs. Hrozova confirmed the date in writing. A couple of days before I asked Mrs. Hrozova what time they were coming over. She called me to inform me that she had made a "mistake" and booked my move for Oct. 5--2 days after my departure from Prague. She said she'd try to get someone for Oct. 2, but she didn't get anyone. I found someone to be there to watch over the packing and moving on Oct. 5 and then she changed the date again to Oct. 6. This company and its employees are totally unprofessional and inconsiderate.

Douze mois d'attente et d'envois de mails qui restent sans réponse. De nombreux dégâts occasionnés par ce déménagement hasardeux dans un camion bâché (au lieu d'un container 40' plombé) et sans même un cadenas. AGS Sénégal (M. Panagiotis POULOT) ne me répond pas et M. Nathan NLANDU du groupe Mobilitas non plus ... à quoi bon souscrire à une assurance?
Un devis maritime 076SNNE022185 qui se transforme en envoi terrestre de par le trop long délai avant l'envoi (effets chez vous début juillet et envoi vers le 20 août).

10 months on and still waiting for our claim !!!

Our move from Malaysia to UAE in June 2019 wasn't a smooth move liked our last 6 moves. Upon arrival of our shipment, we realised that we have lost items and damaged items. We even have items left in the country of origin warehouse! Although, those items that was left was eventually sorted and Cyril the Country Manager of AGS Malaysia did response promptly of our complain.
How could a company sent off our container as complete ??

But our dealing with Mobilitas is extremely dissapointing.

Upon arrival of our shipment in UAE, AGS crew took photos and notes to confirm the damaged items on their report.

This is our timeline:

19th August : Sent claim form for insured damaged items
7th October: Asking for updates of claim via AGS Malaysia
9th October: Was told mobilitas has sent us an email dated 29th August but they have sent it to the wrong email address
11th October: we contact MM/mobilitas with details and pictures of the damaged items
29th October: chased up MM/mobilitas as not heard from her
12th November: received email from MM/mobilitas asking for further informations of damaged items
14th November: we replied to MM/mobilitas queries
18th November: MM/mobilitas acknowledge receipt of email and wanting further information
20th November: we replied to MM/mobilitas queries
24th December: emailed MM/mobilitas for updates of our claim
14th January 20: sent another email to MM/mobilitas for updates of our claim
17th January 20: finally received a reply from MM/mobilitas asking for further information
20th January 20: we reply to MM/mobilitas at this point annoyed as she now wants an invoice of all the items that we are claiming for. Told her we have comply to the T&C of AGS. There is nothing on T&C that requires you to produce a proof of purchase when making a claim nor were we told prior to accepting the premiums.
24th February 20: emailed MM/mobilitas for updates
7th April 20: emailed MM/mobilitas again
9th April 20: received an email from MY/mobilitas, claiming they never received the photographs that was requested and even threatened to close our claim file if the photographs was not sent (excellence in customer service?.... not!)
14th April 20: Replied MY/mobiltas with the pictures and description as requested
28th April 20: chased MY/mobilitas for updates
2nd May 20: Noticed a different email address for MY/mobilitas. Resent email
4th May: email from MY/mobilias to say will check email and revert
16th June 20: sent another email asking for updates

Its 30th June and it looks like mobilitas has chosen to ignore us. My search for their complain department or their CEO contact has taken me to trust pilot. I am not surprised that we are not the only one here.

Extremely dissapointed, should have chosen their competitors instead!