AGS Movers Omdömen 316

Mudanza Internacional desde Chile a Bilbao /España
Es nuestra primera mudanza internacional y ha sido una excelente experiencia , ambos equipos de trabajo (Chile/España)muy profesionales, me han asesorado con toda la documentación necesaria y se han encargado de todo , han embalado y desembalado todo . Nuestras cosas sólo demoraron 1 mes en llegar y nos mantuvieron al tanto de todo . Quede aquí impresionada por el trabajo de Bladimir y su compañero cómo subían nuestras cosas al departamento con mucho cuidado .
Muchas gracias Andrei Goicea y a su equipo ,por la disposición y responder a todas nuestras consultas.
Totalmente 💯 recomendable .
Natalia Ruiz-Tagle / Catalina Jacob

We move our entire house furniture from Zagreb to Slavonia. Everything was done in accordance with our agreement. The schedule was respected at the pick-up and delivery, and nothing was damaged.

Great services, thanks AGS Zagreb.

I stored my furniture in the AGS facility in Bucharest for 13 months and then AGS delivered the items to the UK a few days ago. I had an excellent experience with AGS Bucharest, more specifically with Vlad Leontescu, who is the most efficient person I’ve ever dealt with, ever! I was also very impressed with the two Romanian delivery men. They unpacked the boxes (around 33 in total), assembled the desk and coffee table, and removed all the empty boxes and packaging. I think there’s a reason why the UK has welcomed Romanians with open arms post Brexit; they’re hardworking and do the job.

Mudanza internacional España-Marruecos. Volvería a contactar con AGS para llevar cualquier porte.
He quedado muy satisfecha con la mudanza, la rapidez y profesionalidad de ambos equipos.
Puntuales y efectivos, nos dieron consejos sobre qué cosas no incluir ante cualquier inconveniente en la aduana, con especial conocimiento de operaciones entre ambos países. Y en especial, gracias a Isabel Martín por su disposición en todo momento, ya que había muy poco tiempo para coordinar todo, y lo hizo sin problema alguno.

I was forced to relocate from Hong Kong back to the UK at reasonably short notice. I had not managed to secure a new home in the UK and I knew my belongings would need to go to storage. Having all of my things in Hong Kong, I was concerned about insurance and took out additional insurance with AGS which cost me well over £2000.

The movement of my container took from end of January until the third week in April via sea. During this time, my boxes were unloaded once to transfer to a larger lorry in Hong Kong then unloaded again at the AGS warehouse in Hong Kong awaiting a container ship. Eventually, having reached the UK they were loaded onto a Whites, subcontracted mover’s van for transfer to storage.

On arrival in storage, the removal men were seen throwing my things around with little respect for them. This was seen by the Storage Site manager who said that he had never seen anything quite as unprofessional.

I needed to keep my things in storage for 6 weeks as I had nowhere to live until then. When I finally was able to unload, there was significant damage to furniture - somewhat predictable after what had been witnessed. Fortunately I managed to get the damage repaired at a cost of £500.

On contacting AGS they distanced themselves immediately from my claim saying it was over 4 weeks since delivery. However, they knew my belongings were going to storage, they knew I had nowhere to live and they happily took my money for the extra insurance.

It was bad enough leaving my home of 16 years but the moral compass of AGS is questionable. Be warned about taking out extra insurance, even if you explain the circumstances. Finally, be aware that they may sub-contract to other companies: if I had known Whites were to do the last leg I would have insisted on another company as Whites trashed my furniture last time I moved.

Having seen AGS's response, their claim I hired a third company to move my things is without substance. As they say that the damage caused by Whites is hearsay, I will combine the two companies then. There was no third contractor - I moved everything myself using friends who had far more respect for my belongings than those involved getting my things from Hong Kong to York.

Excellent service. The admin team and the movers did a very good job. Absolutely no complaint. I will ask the company to do my next move next year. Hope with the same team. Than you all for your good work!😀✌️👍

Quedé muy contenta con el trato recibido. A pesar de que 2021 está siendo un año muy complicado para el tráfico marítimo han sido muy rápidos y eficaces contestando mis dudas y coordinando los equipos en Estados Unidos y Malta. Gracias a todos los que han participado y en especial a Andrei Goicea.

Quedé muy contenta con el trato recibido en todo momento, tanto a la hora de contratar el servicio, como en el momento de la entrega y recepción de mis enseres. Fueron muy profesionales y agradables.

We used the services of AGS while moving our things to Slovenia. Crew leader Pavel Vlašič and his 2 colleagues were great! Efficient, professional, helpful and with a very positive attitude. I would definitely recommend them.

Catastrophic
They loaded our entire home and expensive instruments including a piano and two full recording studios into a container that had a hole!!! They did not verify that the container was waterproof before the Atlantic crossing to the USA.
We have lost everything , ruined, even our baby’s toys and clothes!
They also under estimated the volume and made us pay extra , months after we had signed the contract and this is supposed to be their responsibility .
Communication has been terrible since the discovery of our ruined container. I have asked so many questions and get no reply.

I used AGS for a door to door move from Europe to Canada. The move was professionally handled from start to finish on both sides of the Atlantic. In particular, Mirko in the Prague office did a fantastic job coordinating the move and responding quickly and thoroughly to all my questions and concerns. He was always very pleasant, patient, and knowledgeable, and it was clear that he is on the ball with everything that is going on. On the Canada side, Rovelle from Brytor and the Brytor Calgary team were likewise very responsive and helpful in guiding me through the customs process and organizing the move from the port to the house. The movers, Alex and Derek, did a super job manoeuvring some heavy and awkward furniture with great care. Unfortunately one item had sustained damage at some point during the shipment. The insurance claim process was clear and smooth.
All in all a positive experience and a big thanks to Mirko for coordinating such a seamless move in the middle of a pandemic.

Great experience with AGS movers. Very professional from quote to the doorstep delivery. I had to move from Doha to Melbourne and contacted a few of the companies in Qatar for shipping my stuff. Ashley, the GM of AGS Qatar came for inspection and quotation. He explained with clarity and in detail including the unexpected charges I should be vary of (e.g. quarantine inspection charges in Australia) and assured that their quote would be inclusive of all possible charges and I won't have to shell anything extra in Australia. Thanks to Ashley and his team (Mygle, Faizi and the field team), the whole process from billing to shipping of my goods was smooth. The field team who packed my household stuff were efficient and helpful as well. The far end partners in Australia, Conroy removals were also immaculate in communication and the final delivery in Melbourne.
Mine was a groupage shipment as the volume was just 3 cubic metres, which meant the container had to be shared with similar packages. Despite this and the issues due to Covid, I received my shipment in around 3 months in perfect condition (zero damage or missing items).

Bad experience for moving from Singapore to France with AGS.

At first I thought the experience of using this company was good. The packers in the UK did a sterling job.
Although after handing over the money I should of heard the alarm bells ring when I was told by the UK move manager David Bell that they usually ship manly to Australia and New Zealand
The next leg of the shipment to Morocco became expensive tripled the cost. Various items were stolen out of the boxes that I had personally packed. The customer experience as far as trying to communicate with AGS was at first promising, Wassim Bouserg the Import coordinator assured me that an investigation was taking place. After a fortnight I decided to call and find out how things were progressing, again being assured that the matter was being dealt with I waited. So again I called, realising my calls were not being answered I contacted reception and asked for Wassim Bouserg to contact me. After a while I tried to call reception again, this time my calls were being ignored. It's hard to put into words just how I feel about the whole experience.
Be cautious of using this company.

Don't touch the pole! I move from Hong Kong to UK using AGS. It's so painful and frustrated to use this relocation company. It takes an awfully long time - and yes, I can understand the global situation. They charged extra fees - and yes, I can understand the global situation. However, there seems no one to take care of my shipment in the UK. My shipment arrived in the UK on 15 Sep and I send emails to the responsible person but NEVER receive a reply. Not any updates not even one single word during all these 6 weeks. I have called - the reply is "not sure" the most of the time. My shipment is now finally in their warehouse last week, but I still cannot have an expected delivery date. Not going to be this week, hopefully next week but not guarantee. During the call today, the responsible person said he has asked the operation team to include my shipment to their delivery and will send an email to me as confirmation but I received NOTHING again. Why is it that hard to get back my own things? T.T

I had full support from AGS Movers, the team was awesome!!! Guidance and enough information were provided according to each stage of the process and follow up meetings were taken to verify progresses. In summary I'm extremely happy with assistance my family got along our relocation to the UK.

I am very disappointed with the AGS services. They did not provide any services. I emailed them many times, but never responded to my inquiry. It was shipped in July 2021 and has not yet received the goods.
My goods may have disappeared in the world.

Professional from start to finish. Prompt answers to questions and always punctual. Astounded at how well the team packed our belongings! Thanks and I’ll be sure to recommend you to friends and family.

Professionell von Anfang bis Ende. Schnelle Antworten auf Fragen und immer pünktlich. Erstaunt, wie gut das Team unsere Sachen verpackt hat! Vielen Dank und ich werde Sie sicher an Freunde und Familie weiterempfehlen.

Very poor service from beginning till now.
On the 15th June i filled up a request for a qoute to move from St Maarten (caribbean) to Ireland.
On 07 July i got an answer and filled up all the papers as requested.
I asked for a 20Ft container, but (and i noticed that later) got quoted for 20CBM,(9378 US$) Which let to an extra invoice of 1875 US$. with no clear explanation why
Be aware quote was given with out anybody visiting our house to do an estimate.
After about 10 mails, insurrance, lists with goods etc. we came to an appointment to pack and load on the 26th and 27th of July.
3 guys came to pack everything and they did a great job as far as i could see, issue was that our furniture has 3 heavy items and the guys could barely lift them. They were complaining about the whole work situation and that the manager never shows his face on the projects.
Instead of putting the container in front of the house, the guys had to drive 4 times from my place to the warehouse, meaning that the had to load the truck, unload the truck and few days later put everything in the container, not the most efficient way of working and bigger chance on lost/ damage.
On the 10th of August the container was loaded on a ship and should arrive in Dublin on the 8th of September.
As i got my track and trace number around the 10th of August after 3 reminders from my side, i could see that 8th of September was scheduled for Rotterdam and not Dublin.
Again a mail to the manager in St Maarten and he re-asured me that shipment would arrive in Dublin the 8th of September,
Few days go by and i see on the 17th of August the container was discharged in Le Havre France.
Again a mail for clarification and it appeared that no ships were going to Rotterdam till 20th of August.
Then after again my initiative for information i was told it will arrive 20th of September in Dublin, 2 days later it was the 23rd of September, then 26th of September, then 6th of October and today it changed again till the 14th of October.
Update 12 October: after an other postponement to the 20th, it was followed by 24 th and todat it will be 28th of October.
It seems AGS does not pay CMA CGM and that is why container is not loaded (info customer service CMA CGM)
Mrgoodmove (customer service team) is no exception on that. When I asked them the whereabouts of my container they just replied:"POA is Dublin, shipping company is responsible for time of arrival." Very disappointing that customer service cannot do more then check the track and trace app.

I will keep updating the post as we go, but my advise is not to do business with AGS as they are totally not capable of international moving's.