We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am disabled and I got in touch with the company to let them know that a bill I had received was excessive. The company dealt with my query competently and resolved all my issues very efficiently. I... Se mer
Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Se mer
Företaget har svarat
Terrible customer service , sent me statements for invoices not even raised or sent, queried them and received an invoice for the charges dates 3 months after they appeared in my statements. Then trie... Se mer
Företagsinformation
Skrivet av företaget
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktuppgifter
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,5
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff is so helpful
13 augusti 2026
Svar från Affinity Water
Hi Miss Celik this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. -Freya.
This is a really trustworthy utility…
This is a really trustworthy utility provider as costumer services always available
13 augusti 2026
Svar från Affinity Water
Hi Elnaz, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Faulty web site
I was requested to submit my annual water meter reading, when I logged into their website it showed that my previous meter reading was 00000. When I submit my reading the following message appears: "This reading is higher than we'd expect. Can you check you've only read the black digits (not the red ones) and the numbers you've entered are correct? When you're happy to submit the reading, click 'Submit'. We'll contact you if there's a problem" However, the web site does not let you submit. No way to contact them by email, and when you call the wait time is over 15 minutes, with constant stupid message telling you to do things online or on their new app.
10 augusti 2026
Omdöme utan inbjudan
Svar från Affinity Water
Hi Guy, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
I've reached out to you directly as I'd really like to get some more detail on this so that we can work with our teams to resolve this. Thank you for taking the time to share your review and we hope to hear from you soon. - Freya
Svar från Affinity Water
Hi David, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. - Freya.
Svar från Affinity Water
Hi Alex, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
persistence is required sometimes.
After reporting a leak and them fixing it!!! I received an update to say the leak was fixed and we will finish tge job off and remove the barriers! The pipe was still leaking and it was reinstated still leaking, I reporting it 3 more times but my case were all closed saying it was duplicate and had been fixed! I took another photo and reached out through social media and finally they listened and are now looking at the job again, hence the 5stars.. But please, if the same person is reporting the same issue please listen or even phone them, you had my contact details.
11 augusti 2026
Svar från Affinity Water
Hi Mick, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. I am glad the issue is now being looked into again! Thanks - Freya.
Great service from customer services
Great service from customer services, pleased to help you to solve a problem. The staff are great
13 augusti 2026
Svar från Affinity Water
Hi Wendy, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Found the web site not user friendly…
Found the web site not user friendly and hard to set up direct debit -I am not sure that the direct debit for a 1 bedroomed house is appropriate !
6 juli 2026
Svar från Affinity Water
Hi Jenny, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
I can not login account since…
I can not login account since affinity water update system 2 months contract them getting no where. I have been with them since 2006 never had
any problems this is the first time. I also asked for a copy of my bill and the discounts from sewage I get and the surface water twice I have asked last we I was told by the end of the day I will get it it is Tuesday 18th August today two months I have been contacting them
Yesterday evening I got the copies I have been trying to get for weeks at last one thing less to worry about and still waiting to hear about if I can get back to signed into my account today is 19th August 2026
18 juni 2026
Svar från Affinity Water
Hi Dalbir, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
Svar från Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Very informative
8 juli 2026
Svar från Affinity Water
Hi Mr and Mrs Coleman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Still waiting for an accurate bill past…
Still waiting for an accurate bill past 2 weeks. In the meantime I receive calls and texts demanding payment
13 augusti 2026
Svar från Affinity Water
Hi Sanjay, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Unfortunately we do not have a mobile number connecting to your account, so we cannot reach out to you. Please call our billing line on 03453572401 and we will be more than happy to help! Thank you-Freya.
Very friendly staff and helped me a lot
13 augusti 2026
Svar från Affinity Water
Hi Mrs Cannon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Great online information and requests
Great online information and requests, but to call on phone have to wait long time.
4 augusti 2026
Svar från Affinity Water
Hi Shantilal, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. I apologise about the long wait times, but I can assure you, you will get through to an advisor - Freya.
Thank you for quick and professional…
Thank you for quick and professional work carried out
8 juli 2026
Svar från Affinity Water
Hi Mr Piasecki, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Svar från Affinity Water
Hi Patricia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Svar från Affinity Water
Hi Hazel, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Expensive and water supply stinks of…
Expensive and water supply stinks of chemicals, I smell like I just got out a swimming pool after a shower.
13 augusti 2026
Svar från Affinity Water
Hi Elly, thank you for your feedback. It really helps us understand what we can improve. I cannot see a mobile number on your account so we cannot reach you. Please call into our operational line on 03453572407, and we will be more than happy to help! Thank you - Freya.
Svar från Affinity Water
Hi Mr Chandarana, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Dealt with the problem really quick and…
Dealt with the problem really quick and contacted me to keep me updated very good
14 juli 2026
Svar från Affinity Water
Hi Sophie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Detta är Trustpilot
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