We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am disabled and I got in touch with the company to let them know that a bill I had received was excessive. The company dealt with my query competently and resolved all my issues very efficiently. I... Se mer
Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Se mer
Företaget har svarat
Terrible customer service , sent me statements for invoices not even raised or sent, queried them and received an invoice for the charges dates 3 months after they appeared in my statements. Then trie... Se mer
Företagsinformation
Skrivet av företaget
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktuppgifter
Tamblin Way, AL10 9EZ, Hatfield, Storbritannien
- affinitywater.co.uk
3,5
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Water leak public side
The guys that came out was quick and checked the area and helped and repaired in a few days, so I can not complain about this and would give them 5 stars, they tidy up area and looked good as well.
The call centre and afterwards not so good, bad communication, not clear on meter reading, one person saying read meter and call back in 2 weeks another person sent a letter saying all is well.
So got to wait for the bill and look at what the difference is, had to do a lot of chasing on my side not good service.
2 juli 2026
Svar från Affinity Water
Hi Chris, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Becky
The customer service advisor is very informative.
The customer service advisor is very friendly.
5 augusti 2026
Svar från Affinity Water
Hi Mrs.Raviraja, thank you for your kind review. It's great to hear that we were able to provide you with a positive experience.- Becky
Svar från Affinity Water
Hi Pat, thanks for sharing your review! We're really pleased to hear you had a good experience with us. - Becky
Our water is undrinkable
Our water is undrinkable. There are black particles that come out like sand from all of the taps. There is high lead and nickel content. We have been given no confirmation on what has caused any of this. It has been going on for on since 24th July 2026. We cannot drink the water or use it to cook. It is an appalling service.
24 juli 2026
Svar från Affinity Water
Hi Mr.Mcfarnell, I'd like to start by apologising for the experience you've had. It's disappointing to read your feedback, and I'm sorry for any frustration caused.
We'll be in touch shortly to discuss this with you in more detail and gain a better understanding of the situation. Thank you for taking the time to share your review. - Becky
Grat difficulty in communicating with yourselves.
I informed you that my tenant had left my rental property and that it would be some months before it could be let again. You have sent me multiple bills with different amounts of estimate of usage. The meter was finally read on 6th July by your agent but it took time before the bill was adjusted and meanwhile I received more bills from both yourselves and Southern water. Bills are still being overestimated and my reading today is 2303 showing 1 cu m has used in the past month. The property is empty so very little being used. I signed up to your website but find I cannot acess my account even when doing a password reset.
6 juli 2026
Svar från Affinity Water
Hi Ann, firstly, I'd like to sincerely apologise. It's disappointing to hear about your experience, and I'm sorry we've let you down.
We'd like to discuss this with you in more detail and will be in touch soon so we can better understand what happened and work towards a resolution. Thank you for taking the time to share your feedback. - Becky
Svar från Affinity Water
Hi Linda, thank you for taking the time to share your review. We're delighted to hear you had a positive experience with us! - Becky
Process of going onto Prioriy Register…
Process of going onto Prioriy Register was quick and easy. Staff were polite, understanding and respectful. Highly recommend company.
29 juli 2026
Svar från Affinity Water
Hi Allan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
Svar från Affinity Water
Hi David, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Just helpful when i rang with a inquiry
7 juli 2026
Svar från Affinity Water
Hi Michael, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Svar från Affinity Water
Hi Pramod, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Svar från Affinity Water
Hi Farooq, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Svar från Affinity Water
Hi Mr Khan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Svar från Affinity Water
Hi Dan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Svar från Affinity Water
Hi Alice, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Svar från Affinity Water
Hi Mr Alkhedr, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Fast efficient service
5 augusti 2026
Svar från Affinity Water
Hi Janet, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
My water smells in shower
My water smells in shower. Not sure why. it tastes bad as well.
14 juli 2026
Svar från Affinity Water
Hi customer, thank you for taking the time to leave your feedback.
We will be in touch soon for more information to resolve this. Thanks again for your input. - Freya.
water presure
i though i had low pressure but you phone operator assured me it was not the case it was a ballcock problem
17 juli 2026
Svar från Affinity Water
Hi David this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Easy to call Afinity
When I rang the telephone number to speak to them my question was answered to my satisfaction.
16 juli 2026
Svar från Affinity Water
Hi Patricia this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Staff is so helpful
13 augusti 2026
Svar från Affinity Water
Hi Miss Celik this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. -Freya.
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