Aeroflot Russian Airlines Omdömen 

В марте купили билеты на август в Москву они были возвратные Деньги нам отказались возвращать. Стали оформлять ваучеры нас трое. Два ваучера оформили.а с одним мозги компосируют уже4 мес. Ужас только в суд надо подавать наверное

Jeg har købt flybillet hos Aeroflot, men rejsen blev aflyst pga Covid-19. Jeg har kontaktet call center per telefon i april 2020, ventetid var max 2 min. Billet blev ændret til slutning af det år. I dag har jeg ringet igen, fordi rejsen kan ikke gennemføres endnu og fik information om voucher. Det var altid meget høflig og behagelig samtale med alle medarbejdere. Vi vil forsætte at flyve med Aeroflot.

The customer services always rude. The ticket I purchased in March, still no refund yet.

Même chose pour moi - refus de remboursement des billets pour un montant de 1200euros, alors que je me suis même rendu dans leur bureaux a Moscou. Il m'ont propose des bon d'achat qui ne sont utilisables que pour acheter des billets a mon nom.
Je prenais l'avion Moscou - Paris 3/4 fois par mois. Une fois les vols rétablis je ne passerai que par AIRFRANCE pour faire ce trajet.

As all of you, I booked a flight back home (790€) in april, they didn't let us in cause Russian borders got closed so we had to book a much more expensive flight. They are offering a voucher that we don't need to use instead of giving back OUR money that it's so difficult to get.

The European Commission has ruled and ratified that airlines should proceed to refund the price of the canceled ticket to passengers who request it if they bought the ticket before the pandemic and if the company canceled the flight before April 6. This is my case.
Well, according to Aeroflot, they will only return the Voucher and in no case the cash in the next 3 years. This is called scam and bypassing European laws.
From Spain we will promote a campaign not to travel with Aeroflot again.
My name is Arnau Garcia Ortega and my flight on April 8, 2020, eSky order number 38820649

Auch wir haben nur schlechte Erfahrungen mit Aeroflot gemacht. Das Geld für im Juli ausgefallene Flüge sollte nur als Gutschein oder in 3 Jahren erstattet werden.
Nach Einschaltung der Schlichtungsstelle Luftverkehr beim Bundesjustizministerium haben wir jetzt eine volle Rückerstattung bekommen. Man muß zwar einige Formulare ausfüllen, aber es hat sich gelohnt.

В июне обменяла билеты на ваучеры из-за пандемийной ерунды. Решила сегодня наконец воспользоваться ваучером. В письме и по телефону мне 300 раз говорили про скидку 15% при оформлении новых билетов. Оформив билеты, скидку не получила. Милая оператор объяснила мне что мой тариф особенный и на него оказывается скидок нет, он и так со скидкой. Тогда господа нахрена вы в правилах пишите, что на тарифы промо и промо лайт распростроняется скидка?! В своих же правилах на сайте. Разочарование и очередной обман монополистов тьфу!

Le doy una estrella porque no puedo darles 0. Teníamos un vuelo Barcelona-Dubai con escala en Moscú, ida y vuelta para 2 adultos y 1 bebé con la compañía Aeroflot y con Esky como intermediario.
6 días antes del vuelo Aeroflot cancela los billetes, con lo que asume el abono económico de nuestros vuelos.
Después de 9 meses reclamando, ahora Aeroflot nos dice que no devuelve dinero, solo Voucher.
La Comisión Europea se ha pronunciado al respecto y ha ratificado que las compañías aéreas deben proceder a la devolución del precio del billete cancelado a los pasajeros que así lo pidan.
Tanto eSky como Aeroflot defienden que no nos tienen que devolver el dinero, cuando es su deber hacerlo.
NADA recomendables ninguno de los 2. Son unos ESTAFADORES.
My name is Arnau Garcia Ortega and my flight on April 8, 2020, eSky order number 38820649

Bonjour,
Pour des vols A/R Moscou les 16 et 30 août, bien sûr annulés, et une demande de remboursement effectuée en septembre, puis nombreuses relances, la compagnie me répond aujourd'hui qu'elle ne rembourse pas. Elle ne satisfait donc pas aux lois européennes.
Je ne vois pas très bien comment récupérer mes près de 500 € ... Une suggestion ?

I was a very loyal customer of Aeroflot for years, and now I will never fly with it again. My flight from Hamburg in April was cancelled due to the corona crisis. I've written the claim to refund the ticket and they ignored it for two months. Then I've initialised the arbitration process in Schlichtungsstelle Luftverkehr. The company agreed to return me money but thei didn't do it! It looks like the company hosted in Russia thinks that it can ignore European laws and official decisions.

After the long process I've finally returned my money. After the Schlichtungsstelle Luftverkehr, I've written a claim to Luftfahrt-Bundesamt. It can't force the company to return your money but can fine the company for the breaking ES rules. And after the fine Aeroflot finally returned me the money. So, I would recommend everyone to write claims. Probably in this case Aeroflot have to return money to everyone or leave the European market. The list of responsible organizations for each country you can find on the ICAO site. I can't add a link here, just search for "Consumer Protection Rules" on the site

Similar experience as most users here. Was promised a refund for a flight I wasn't permitted boarding due to the Russian border closing because of COVID. Subsequently got ghosted, then got offered some kind of voucher and then finally got the amazing statement that I could try again in 3 years. Customer representatives unfriendly, rude and not very well trained. I'm baffled how this company is still going strong.

It's unbelievable that this company does not refund the flights they canceled. It's my right to be refunded in full, what I paid, nothing more. I cannot wait 3 years, yes 3 years to be refunded, just because, after confirming a refund option in May, they changed their regulations and cancel the agreement they have with loyal customers like myself. I'm really disappointed, contacted the customer service several times with the same answer: We cannot refund now, only after 3 years if you don't use the voucher.
It's really frustrating arguing for this.

Definitivamente mejor que cualquier compañía de Europa. Los aviones nuevos y los de tripulación vestidos en ropa moderna y no parecen del siglo pasado (como compañías europeas). Dan de comer al menos algo.

DO NOT TRUST THEM

Flights were cancelled in June to the value of €600. I was told that I would receive a refund in twelve weeks. 12 Weeks later I asked where my refund is and told we don't have to process refunds due to 'Russian Decree'. I got two vouchers - The same flights next June are costing €1,200

The worst thing is now that I can't combine my vouchers, I have to book 2 people with Aeroflot even though other airlines are much cheaper

Terrible Customer Service and unwillingness to try and to find a solution when every other Airline is offering full refunds

Don't book with them, our flight was cancelled and they refused to refund us. If we want a refund we have to wait for 3 YEARS! Avoid at all costs. Customer service are a joke.

They issued us 2 vouchers for 2 passengers and wouldn't let us use both vouchers for 1 passenger. Completely idiotic rules, saying they couldn't issue a new voucher or change the name of the voucher (when obviously they can). Total scam.

Expérience désastreuse avec Aeroflot. Refus de remboursement. Refus de se plier aux lois Européennes pour ses clients Européens.
Beaucoup beaucoup d'autres compagnies remboursent mais pas eux.
DON'T BOOK WITH AEROFLOT.
THEY ARE NOT RELIABLE.

Четыре месяца я пытаюсь оформить только ваучер! Но почитав отзывы людей,поняла...что это надолго.никогда не советую пользоваться услугами Аэрофлота.

vols annulés en juillet , contact pris remboursement possible mais délai jusqu'à 6 mois , je reviens vers eux en novembre et là plus de remboursement, ce sont des voleurs FUYEZ cette compagnie. pour ma part 8 billets alors que ce sont eux qui ont annulés leurs vols nous étions prêt pour le départ.