Aeroflot Russian Airlines Omdömen 

Volo cancellato; dopo quasi un anno che il mio biglietto era stato messo in una "special queue for refund" a causa di cancellazione, ore di attesa al telefono, decine di email alla compagnia e all'agenzia, oggi Aeroflot sostiene che "non è possibile rimborsare. Solo rischedulare o avere un e-voucher". 880,99€ di biglietti, che sarebbero dovuti servire per un viaggio di nozze!!! Non so se vi rendete conto,cari Aeroflot, di quanto tempo si impiega a guadagnare tutti quei soldi! Non ho mai volato con Aeroflot e non lo farò mai

Aggiornamento del 26/04/2021: dopo aver ricontattato la sede locale di Aeroflot (e aver contattato in parallelo un legale), l'importo del biglietto (decurtato di 30€) è stato rimborsato da Aeroflot all'agenzia e quindi rimborsato sulla carta di credito. Non posso dare 5 stelle perchè sono passati 11 mesi per il rimborso, ma neanche 1

I bought a ticket in March 2020 but due to covid-19 restrictions my flight has been cancelled last year. I don't have any concern about cancelling my flight, every government was applying so many rules for flights for not to spread of the virus, it is acceptable.

But I contacted many times in a year with Aeroflot about my refund and they said me that refund date is not clear yet.

It has been 1 year and just now I asked them again about my refund that they offered me voucher to use any time or I should wait 3 (three) years for full refund!!!

It is not acceptable!

I can understand what covid-19 did to flight companies but they are doing exploitation on this issue.

Finally, never use Aeroflot. If you have an issue about your flight, you can never get your refund !!!

NEVER AGAIN
Booked originally though OPODO
For Aug 20 Flights cancelled Evouchers with Aeroflot issued. Finally managed to book new tickets after 6 weeks of Aeroflot errors and paying extra.
Now flights cancelled again.
Not now flying to my destination and need to await outcome of next request for cash refund rather than useless vouchers.
In the mean time alternative flights with other airlines getting higher and higher past point I can afford. The Paralympics are now just a pipe dream.
So Aeroflot are unhappy with this review apparently. There is a simple answer give me my money back. It’s not a difficult solution.

Their price is high, no luggage included, horrible customer service, and also they are like thieves which will never refund the canceled flight.

Worst Airline ever.

DO NOT PAY ANYTHING WITH THEM THEY WILL JUST CHARGE YOU MORE MONEY AND THE FLIGHT IS HORRIBLE

всем привет, сложилась такая ситуация, из-за пандемии были отменены многие рейсы, наши рейсы в Испанию соответсвенно тоже.
Чудесная авиакомпания, самая лучшая в стране, предложила систему ваучеров, вроде бы стали появляться возможности куда-то полететь всей семьей, я 28-го января отправляю 3 запроса на ваучеры - свой билет, билеты жены и ребенка.

в итоге через 1 час приходит мой ваучер и через 10 мин смс с кодом, думаю вау! вот это скорость, НО ваучеры за билет жены и ребенка так и не приходил, все попытки выяснить, что да как разбивались о скрипт, что ждите 20 дней, тогда и поговорим, и вот прошли эти пресловутые 20 дней, ваучеров так и нет, ни в спаме, нигде в принципе.

Моя жена обращается по телефону выяснить, что же пошло не так, 25 минут провисела на линии, что бы услышать, что извините, но ваших заявок на ваучер мы не видим, поэтому ничем помочь не можем, хотя они приходили на е-мейл, но они их не видят.

На закономерный вопрос, что же делать, не находят ничего лучше как предложить заново оформить ваучер и ждать, сколько и как не уточняют.

в личных сообщениях через фейсбук ничего внятного не могли сказать, типа мы попробуем разобраться, но в какие сроки не знаем, всё индивидуально и прочее бла-бла.

Претензию написал через форму обратной связи, сколько оно будет рассматриваться никто не знает.

Пока ждали 20 дней этих ваучеров, доплата за интересующие билеты выросла более чем на 25 тыс, итак надо было доплачивать тыс по 7 за каждый билет, а теперь все 20 за каждый билет. Вообщем жесть!

товарищ бот, я уже написал претензию - вот её номер 1-2356852913272

My flight SU2638 on january 21st was delayed.
Also, I was not informed by the aeroflot crew about a possible denied transit.
As a result I WAS STUCK IN THE AIRPORT FOR 4 DAYS.
I CALL LOCAL SUPPORT THEY DON'T ANSWER.
I SUBMITTED FEEDBACK 8 TIMES, ITS A WASTE OF TIME.
THEY REPLIED SAYING IT'S NOT THEIR RESPONSIBILITY and with "f off" attitude

CURRENTLY FILING A LAWSUIT, WILL EXPLAIN HOW TO DO EVERYTHING TO GET YOUR MONEY BACK AND WILL HELP YOU ON MY SITE

AEROFLOP Dot Com

Ho avuto un volo cancellato ad Aprile, rimborsato tempestivamente quindi bravi. Unico problema è il
Bagaglio che avevo pagato e che pur avendo ricevuto una mail che mi confermava il rimborso fino ad oggi noni arriva nulla, in più dopo parecchie telefonate al servizio clienti mi hanno dato un numero di telefono di Roma inesistente. Non so più come comportarmi!

pessimo. Sono ore che cerco di recuperare la mia password ma il sistema non lo permette con richieste a dir poco assurde.

horrible experience with mytrip & Aeroflot. Our flight (HAFGHF) Booking Nr. L1W310 was canceled by you and since now we have no information about the refund. I have paid a lot of money. This is not ok. I’m already very very angry. Very sad to earn money this way!!!!

I bought tickets in march 2020,
No refund, on cancelled flight,
They still "processing" my request to refund.

Travelers do not book your flight with @Aeroflot_World @RussianAirlines booked on Orbitz.com Expedia group. Thousands of people cannot get a refund or even credit when you are dealing with COVID-19 travel issues. Don’t risk it!

Worst airline ever. I would advise everyone to avoid these scam artists. They cancelled all my flights but will not refund me. This was nearly a year ago. They only offer a voucher. I have been pursuing it legally but will not respond to my legal representative. Scammers!

Je fais suite aux précédents avis.

J'ai tenté à plusieurs reprises de contacter Aeroflot par le callcenter avec plusieurs messages détaillés laissés.

Malgré cela j'ai toujours la même réponse, quelque soit le conseiller qui répond, réponses identiques (mot pour mot) quelque soit le message que j'envoie.

On a l'impression de réponses automatiques envoyées par des robots (bots) et non des conseillers humains.

Je ne sais pas comment faire pour contacter Aeroflot?
Par téléphone, c'est la même chose avec toujours la même réponse fournie.
Par mail, c'est la situation évoquée ci dessus.

Comment faire ?

Quel est le principal obstacle à établir une communication honnête et sincère avec Aeroflot ?

Comment faire pour ne pas avoir de réponse automatique, et à cet avis (cf les précédents) et aux messages envoyés par le call center ?

Merci des retours,

Emmanuel Miège

I see a lot of negative reviews here but my flights with Aeroflot were absolutely fine.

Promised a monetary refund on 30/03/20. After numerous phone calls and emails I AM STILL WAITING FOR MY MONEY 9 MONTHS LATER! Horrendous customer service, I'm due over €700 and out of work again due to the pandemic, will never EVER fly with aeroflot.

Ich hatte gleiche Erfahrungen, wie alle anderen hier. Allerdings habe ich für mich dann die Lösung gefunden und das Geld innerhalb von 24 Stunden zurückerstattet bekommen. Allerdings 70% davon. Zum Glück gibt es EUflight, die für 30% Provision Ihnen die Rechte abkauft, sodass das Geld (70%) des Ticketpreises als Soforterstattung umgehend auf dem Konto ist. Sie haben nichts mit Aeroflot dann zu tun. Nur EUflight. Sie behalten Ihr Geld, auch wenn EUflight sich nicht gegen Aeroflot durchsetzen kann. Das Risiko haben Sie mit 30% Provision abgedeckt. Das hat mir unglaublich viele Nerven gespart. Ich bin froh, dass es jetzt vorbei ist. Aeroflot reagierte einfach seit April 2020 nicht und hat versucht, uns mit dem Gutschein zu vertrösten. Nie wieder Aeroflot.

Don't take this company. In case of cancellation there is no refund. I wait since July 3990€ !!! Aeroflot want give me only voucher, not refund my money

STOP WITH YOUR FAKE MESSAGE->Aeroflot regrets to hear of your experiences described above.
Please be advised, Aeroflot replies to customer feedback via the following link;
aeroflot***feedback
Please make a note of your reference number and kindly mention it in any communication with Aeroflot Customer Relations.
Thank you.
Aeroflot Russian Airlines

I HAVE ALREADY TRY ANS YOUR RESPONSE IS->In accordance with the Decree of the Government of the Russian Federation No. 991 of 6th of July 2020 we are offering you to apply for an electronic voucher, which can be used for payment of future flights on Aeroflot website, to apply, please follow the link

i have buy my ticket before "your" decree of 6 July, i have reserved in February. It so easy make decree after...

Leider fehlen mir die Worte, um die negative Erfahrung zu beschreiben. Es geht um die Rückerstattung aufgrund des Corona-Flugausfalls. Seit Juni 2020 wurde mir immer wieder gesagt, dass die Erstattung morgen, morgen, morgen überwiesen wird. Selbst mein Anwalt ist von der Drastik der Kontaktpesonen fasziniert und hat mir geraten, gerichtliches Mahnverfahren gegen Aeroflot einzuleiten. Höchstwahrscheinlich werde ich diese Fluggesellschaft nicht mehr nutzen. :-(

Nunca (si puedo) voy a volver a reservar un vuelo con AEROFLOT. Tenía un vuelo contratado Barcelona-Vietnam par el verano pasado, y debido a la pandemia mundial el vuelo fue cancelado. Si bien en un principio al contactar con AEROFLOT me dijeron que me devolverían el dinero, ya que la cancelación fue ajena; al realizar una nueva llamada a AEROFLOT a mediados de julio de 2020 me dijeron que según una nueva ley instaurada en Rusia, que a mí ni me importa ni me interesa, la compañía tenía la posibilidad de no devolverme el importe del vuelo, y solo me ofrecían un váucher. Primero: ¿a mí que más me da el derecho Ruso? Si bien la compañía es de origen Ruso, si mi compra y el origen y destino del vuelo es a nivel nacional ¿no debería la compañía atenderse a la ley del país en el que operan? SÍ. Y lo demás son prácticas ilegales, como las que practica esta compañía. El estado debería ser más soberano y vetar a empresas que pretenden lucrarse a base de saltarse la legislación. Una vergüenza y una estafa.