Aeroflot Russian Airlines Omdömen 

Aeroflot, you are a beautiful scam! You owe me more than 2,000€ in cash because my vouchers have expired because of Covid. After numerous phone calls and despite the visit of a friend to Russia with a notarized letter in French and Russian to take the money, along with all the requested documents, you deliberately refuse to refund.

Pretty disappointed in them

As i am a frequent flyer (i have flew Aeroflot before) I am disappointed in my latest flight with them
The aircraft was dirty and the seats where broken I understand that due to sanctions that the aircraft might be not be up-to date but this is insane the crew was nice and the meal was ok

JE PEUX RAISONNABLEMENT dire qu'il faut éviter cette compagnie de voyoux. Nous sommes allés de lyon à MOSCOU via ISTANBUL avec un changement de compagnie à ISTANBUL car il est difficile de trouver un billet direct pour MOSCOU. Nous avons pris un A. R. ISTANBUL MOSCOU avec AEROFLOT. Le vol LYON ISTANBUL avait du retard et nous- sommes arrivés à l'enregistrement 3 minutes trop tard. Nous sommes allés au comptoir d'Aeroflot immédiatement et avons eu la confirmation que les bagages n'étaient pas encore chargés dans la soute. Le représentant de la compagnie nous a fait attendre pendant plus d'une demi-heure pour nous confirmer qu'un échange de billet n'était plus possible car notre avion avait décollé. Arrivés à MOSCOU par un vol TURKICH AIRLINE nous anons appelé AEROFLOT à MOSCOU ce matin 4 décembre 2023 pour confirmer notre vol de retour le 10 décembre. AEROFLOT a tout simplement supprimé notre billet de retour argand que le fait de na pas s'être présenté au départ D'ISTANBUL le 1/12 le billet était annulé sans REMBOURSEMENT.
Je me suis bien présenté au guichet AEROFLOT le 1/12. C'est le représentant de la compagnie qui n'a pas donné suite à notre demande d'échange de billet. Il n'a d'ailleurs pas trouvé d'autres vol en direction de MOSCOU. COMPAGNIE A EVITER .Cela fait pourtant 23 ans que je vais en RUSSIE.

Confermo quanto detto da altri utenti. Volo Aeroflot risalente ad aprile 2020,cancellato causa covid. dopo 3 anni per il rimborso dell'e-voucher ci dicono che occorre recarsi in un ufficio (in territorio russo perché gli altri sono chiusi). Loro il rimborso lo fanno, è l'unione europea che ha scelto di non accettare bonifici dalla Russia. Ci hanno offerto possibilità di prolungare il voucher un altro anno

The best Aircompany in Russia and in the Eastern Europe verified by a lot of ratings and awards.

They cancelled the flight and did not give me a refund. Customer service promised to pay me back but nothing. In the end they refused to give me anything. Their support email address is so full of emails anything sent there will be automatically rejected.

Sono ancora in attesa di ricevere da Novembre 2019 il rimborso di 2 biglietti a/r Verona - Mosca.
Mi hanno dato un voucher con validità 3 anni, ora è scaduto e del rimborso manco l'ombra...
Una nota compagnia aerea low coast dopo 1 mese mi aveva già rimborsato...

Vergogna !!!

We have to travel to Russian territory or Kazakhstan to receive our refund within a year. Or, prepare a long damn list of paper to have our friends in Russia to get it for us, the list is so complicated we don’t know where to start. Such a smart solution!

I booked Flights in 2020, they cancelled both flights and refused to give me a refund at the time. I had to wait three years to claim my refund which is absurd in itself. I finally claim and I am told they cannot issue me with a refund and to go to Russia to collect it? I live in Ireland. So unhelpful. Should have just refunded us in the first place. What can you expect from this Russian airline is, absolute rubbish, terrible customer service and dodgy policies.

Pretty disappointed in them

As i am a frequent flyer (i have flew Aeroflot before) I am disappointed in my latest flight with them
The aircraft was dirty and the seats where broken I understand that due to sanctions that the aircraft might be not be up-to date but this is insane the crew was nice and the meal was ok

Acquistato biglietto a febbraio 2020 Roma-Mosca, Mosca-Malé(800€) cancellato causa covid ,mi lasciarono un voucher da poter utilizzare entro 3 anni e successivamente chiedere un rimborso. Tramite telefonata in Russia mi hanno detto che agosto 2023 sarebbe stato l'ultimo mese di voucher, per poi poter compilare un modulo per la richiesta del suddetto rimborso. Il modulo non esiste ,non rispondo piú al telefono,e nessuna email .Vergognoso

Dal 2020 aspetto 800€ di rimborso:prima hanno emesso un voucher, ora che il voucher è scaduto ho richiesto il rimborso ma visto che lo swift è bloccato bisogna andare fisicamente in un ufficio fuori Europa. Ero allora in vacanza in Giappone, ho contattato l'ufficio di Tokyo, ma non sono riuscita ad avere i soldi prima di partire per via di mille loro lungaggini! È una vergogna: dopo 3 anni dal covid e dopo il problema dei pagamenti che esiste dal febbraio 2022, ancora Aeroflot non ha una soluzione per i suoi clienti?!!! Sono senza parole, che mandassero a casa i soldi piuttosto, ma è assurdo che per avere i proprio soldi uno debba spendere per andare a prenderseli, allora tanto vale lasciarglieli se devo andare dall'altra parte del mondo in un loro ufficio, forse questo è proprio il loro scopo!!! Mai mai più!!!!

Never Aeroflot again!

They asked me to wait for 3 years (3 years!) to get a refund for the tickets that were canceled by Aeroflot due to Covid. And now they are asking me to go to Russia Aeroflot office to get my refund. Make it make sense! I need to go to a country I've never been to before, and spend as much money to get my refund! Yoh this is insane.

Volo Aeroflot risalente ad aprile 2020,cancellato causa covid. Aspetto 3 anni per il rimborso dell'e-voucher per poi sentir dire dal call center che occorre recarsi in un ufficio (in territorio russo perché gli altri sono chiusi) per ottenere il rimborso. Se non ho capito male anche il conto deve essere russo. Che delinquenti..

Absolute Abzocke. Seit 2020 warte ich auf eine Rückerstattung meiner stornierten Flüge. Jetzt soll ich mach Russland in einer der AEROFLOT Büros und brauche eine russische Bankkarte, um mein Geld zurück zu bekommen. Einfach unverschämt. Nie wieder mit dieser Fluggesellschaft!!!!!

Horrible service! Didn’t even get a refund for my ticket that I did not use during COVID which was not my fault. It’s been 3 years! They are still not able to refund me. Feels like a Scam!
Customer service is an absolute nightmare. My support requests keep getting closed with NO resolution whatsoever.
This is not how it is supposed to be!

The worst airline company in the world. Terrible service. Bad food. Dirty seats and toilets. The aircrew was very rude unpleasant and unhelpful. Avoid this poor airline company.

Vlucht in 2020 geboekt naar een ver land dus voor een flink bedrag. Toen kwam de pandemie en kreeg ik een E-voucher ipv mijn geld terug. Geld terug krijgen was volgens hen geen optie binnen hun organisatie. Toen kwam de oorlog en toen vloog er geen 1 Russisch vliegtuig meer naar de Europese landen, dus kon ik zelf geen gebruik maken van hun E-voucher. Al jaren sturen ik hun mailtjes maar ze negeren het altijd. Ze hebben mij letterlijk van honderden euro’s bestolen.

Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

Voli cancellati mai rimborsati per il costo di 800 euro