Aeroflot Russian Airlines Omdömen 

Don’t even consider using this organisation. Funding them funds the invasion of Ukraine.
Their aircraft and engines are not technically supported by Boeing, Airbus, RR or GE and so you are at considerable technical risk.

Corrupt airline that supports a totalitarian dictator and his evil cronies.

Avoid this filth and stand against Putler.

Please, be honest with your customers for a real reason the flights are cancelled across Europe.

Nie wieder.
Keine Rückerstattung. Auch nicht nach 3 Jahren.

Don't waste your time and money with Aeroflot!

I booked a flight from Israel to Cuba for April 2020.

In view of the wave of flight cancellations due to COVID-19, I contacted the airline's office in Israel and they confirmed that all flights were cancelled. The airline indicated in my reservation this cancellation as 'involuntary change' and told me that I have the right to obtain a full refund of the ticket through the agency Travelgenio since I used their platform to book the flight.

On the same day, I was informed by Travelgenio that the reimbursement was requested and I would be receiving the funds in 1 to 3 months, what never happened because Aeroflot never transferred the funds to the agency, proving their very bad customer services.

Long time has passed since April 2020 and in the meantime, I have made so many calls, told me to refer to the branch in Israel (never got an answer) and sent infinite emails to follow up this matter with no response whatsoever about the pending reimbursement. Only in December 2020, I was offered a voucher as the only solution (curiously, the possibility of reimbursement was not available anymore after 9 months of the request that was approved), which I had to accept or else I would lose the value of the ticket, NOT FAIR at all. Moreover, I keep on contacting Travelgenio and they told me that they contacted Aeroflot who advised to request a voucher (again) which is valid for only 1 year from the date of purchase of the original tickets (December 2019), really a joke...

Up today, considering the fact that Aeroflot is cleaning its hands in this matter, I am not able to even use the voucher because there are no flights for which I can use it. The value of the ticket is quite high and I keep insisting to get back the refund I was promised. They just want to keep the money, smart move.

This is not fair at all and shows how the company treats customers that rely on its services... NEVER AGAIN!

Very nice cabin crew.
Very professional take-off and landing.
Always in time.

Hi, To anyone who's is using this Airline from Economy to Business class do not risk your money because once they get your money you are not gonna get it back for any reason and the customer service is rude. Do not risk your money and time with this Airline.

Remboursement plus que partiel dde deux vols annulés. L'un a été remboursé. Mais pas l autre en correspondance à Moscou du premier annulé donc impossible à prendre.
C est fini.

Aeroflot canceled my flight without giving me any notice. Not at all, although I booked 3-4 months before my flight.
I came to an airport in Gothenburg at the late evening ready to board and saw that all flight form Aeroflot were canceled. I came there by buss and no bussed or trains went back home to my city. I was very stressed and upset because I had train tickets booked in Moscow. And no one could help me at the airport with this issue.
So the only solution for me was to buy new airplane tickets from Stockholm and take a night bus (that was already full with no seats). So I chanced and there was one free sit that I also had to pay twice as much for. So I could at least take another flight from Stockholm.

I created a ticket and complained to Aeroflot for a refund. And I never got any help through their service center. Although I complained twice or thrice…
So I found a law firm that helps with cases like that and after two YEARS they could win this case and get almost all my money from Aeroflot. But this law firm charged me 50% from the winning amount. But without them I would have never got any money.
For sure this damn airlines are the worst I ever used. If you can avoid them, do so. I will never ever fly with them and give them my money.

They cancelled my flight have refused any refund.

Zuverlässige moderne Fluglinie, pünktlich.

When I flew with aoreflot, we missed our conection flight in moscow because of a 6 hour delay.

We chilled in the airport floor for about 8 hours before we got transfered to a hotel. At the hotel nobody spoke english but I understood that I would get food. I never got food and could not leave my room. Oh and did I mention I had to share my room with a stanger (I was a 19 year old girl at the time, and she was around 20 as well, so they thought hey this should be ok right?). When we tried to leave the room the guard spoke to us in russian. The morning after he came in without knocking, to wake us up, and said something in russian. I assumed he meant its time to go.

When I arrived to the gate the morning after. The flight was suppose to leave at 10am. It was 12 and when I asked the gate lady if the flight was delayed she simply said "no". It smelled of cigs on the plane and everyone got up, and soon as the wheels touched down. The flight wasnt even that cheap, so its no "you get what you paid for". I wish I knew better at the time to something more about this. All I can do is warn anyone who reads this. Dont do this, pay the extra 100usd and dont ruin ur beautiful vacation by ending it with a trauma.

PS. I had to eat at the airport after being starved by the russians, russian mcdonals is f***ing disgusting

Warte seit 2 Monaten auf eine Zahlung meines zerstörten Koffers. Scheinbar hat die Airline kein Geld mehr. Werde immer wieder mit Emails hin gehalten.
Nie wieder.

Ich hab am 13.9 mit Aeroflot nach München geflogen und mein Samsonite Koffer war beschäftigt. Ich habe bis jetzt keine Antwort erhalten. Nie mehr Aeroflot!!!!!

Wir warten seit 1 1/2 Jahren auf eine Rücketstattung

Una Empresa de ladrones. Cancelando vuelos y dejando a sus clientes tirados y sin devolución del dinero. Mas de 6.000 Euros me deben.

Nicht erfahrene Piloten.. Können nicht fliegen!!! Leute aufpassen!!!! Letzte mall ich war im Schock von der Landung,ich habe nach dem Flüg noch paar Wochen im mein Rücken noch Schmerze gehabt.. Essen ist auch schlecht,Flügbegleiterin sind böse .. Sie einfach Geld sparen auf uns .. nicht erfahrene Piloten, alte Flügzeuge ,ganze Service ist schlecht.. kann ich nur null Sterne geben...

Betrug ist, wenn ich eine Leistung nicht erbringe, aber das Geld behalte.
Nach dutzenden Flügen mIt Aeroflot war es das, für immer. Ich werde meine Zusage halten - versprochen.

Terrible. Had a transfer at Moscow (coming from Vietnam) Connecting flight was also with Aeroflot. The first flight was delayed so all passengers missed the connecting flight. On the website conditions Aeroflot mentions they should offer hotel rooms. We went to the desk 5 times in a period of 16 hours. They had the balls to tell us we didnt visit the desk and we should have come sooner besides that they said 'all other passengers from the flight' had their hotel rooms. Total nonsense: the passangers were all scattered across the very uncomfortable benches of moscow airport. We even chilled with a big group of them.

After tremendous amount of reaching out to get my rights they offered a terrible discount of 20euros on a flight with Aeroflot. NEVER AGAIN.

Btw, I have a friend who had the same connecting flight on a different day, same situation happened to him. They simply dont give a damn.