These guys are neither professional nor reliable. Order is over 6 hours late, no communication, until I start threatening to make it a police case. Flowers arrive wilted. Box of chocolates is swapped... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very very poor experience. IGP India -cake Order got cancelled-without an explanation and no refund. No one is answering from the customer support as well. Such site should be black listed.
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The worst experience I ever had. I received a call requesting the location for my delivery that never came. A courier called on the 15th Feb for the flowers that meant to be delivered on t... Se mer
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Flowers quality was extremely good . Thanks for making my day. Smooth process.deliver on time.
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Företagsinformation
Skrivet av företaget
IGP Middle East is more than just a gifting company. We are in the business of relationships. We enable meaningful connections between people by helping them express their feelings through our range of cakes, flowers, and gifts. Our vast international network spanning over 150 countries has already unboxed over 10 million stories of love and joy. We are experts in teleporting surprises across distances, ensuring timely deliveries that truly enhance the joy of gifting. Our team of 1500+ talented gifting gurus operates from offices across the world, including the Middle East, India, and Singapore! We believe in enriching relationships through thoughtfully curated gifts, bringing smiles to both givers and receivers. At IGP, we help you #GiftThatFeeling, indeed!
Kontaktuppgifter
Warehouse No. 10, Umm Suqeim St, Al Quoz Industrial Area 3, Dubai, 00000, Dubai, Förenade Arabemiraten
- help@ae.igp.com
- ae.igp.com
1,9
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89 omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
bunch of scammers
bunch of scammers, have not send the gift to the receipant for 10 days now. asked for a refund and scammers tell me me wait
16 juni 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Zeesh, we truly regret the inconvenience caused. This is absolutely not the experience we want you to have. Please be assured we’re getting this investigated on priority.
Svar från IGP Middle East
Hi Renuka, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
If I could give this company 0 start I…
If I could give this company 0 start I would because they so useless can’t communicate properly with them. Promise calls back never get them. Delivered wrong order to wrong person and when told about it they kept lying saying person denied the delivery
24 maj 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Imran, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order. Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Scammy
Scammy, Dishonest, and a Total Waste of Time - AVOID THIS SITE
This website is a complete joke. I’ve ordered from them twice now, and BOTH TIMES they confirmed my order, let me wait for days, then suddenly told me they can’t deliver. What kind of business confirms something they clearly can’t provide?
The worst part? They still display those same items on their site as “available”. That’s not a mistake that’s straight-up lying to customers.
False advertising, fake confirmations, zero accountability.
This isn’t just bad service, it’s deceptive and shameless.
They’ve wasted my time, messed up my plans, and offered no real apology or solution.
If you value your time, money, or sanity, stay far away from this website.
I wouldn’t trust them to deliver anything, not even a basic level of honesty.
Never again!!!
2 maj 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order. Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Do not even think of using their…
Do not even think of using their service. Their customer care is a sham. I raised a complaint immediately upon delivery of a spoilt cake (which was also delivered late) and they are trying to prove that I did not raise any complaint despite me sharing screenshots of the emails sent immediately upon receiving the delivery. They have the audacity to tell you that you are lying and will make you feel that you are speaking to dead people. Stay away!!
15 mars 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Jitendra, we're truly sorry to hear about your experience and understand your frustration. We are pleased to inform you that we have connected with you over the phone regarding your order. Thank you for your understanding and co-operation throughout the call.Our team has worked diligently to rectify the situation promptly.
Not even worth for single star.
Not even worth for single star.... as we faced worst experience . Order is placed, paid extra for fixed time but no confirmation on delivery and no confirmation of refund. Never ever order from this site.waste of money and waste of time.
21 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Zara , we would like to extend our sincere apologies for the inconvenience you experienced with your recent order.Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Svar från IGP Middle East
Hi There, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order.Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Be Aware This Scammers!
Be Aware This Scammers!
I order flower 14th Feb and set delivery time 9:00 to 5:00 PM but when they not deliver contact through them only WhatsApp chat working and receive this response.
The order is being prepared and will be delivered soon.
Once 8:00 PM and no order deliver ask again and receive same response. I told them if not possible please inform than they said "Due to the occasion, we are dealing with a high volume of orders, so the team is trying to get the order delivered soon. Please allow us some time to prioritize the order for you." and when 12:00 AM and I ask again from now they not reply even today is 18th no one reply and no one refund my money. I already contact bank and FTC and raise complaints against them. These type of fraud business must be stop. I suggest everyone don't trust them they steel your money even support number show India.
order #14036931
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Muhammad, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order. Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Absolute scammers!
Absolute scammers!
I order on 13th on Valentines day! Order #14030559 - It's 18th, the order still didn't arrive. They said they have been calling me and I have received zero calls - shared my call logs / screenshots with these scammers. They have refused to refund and said we will still deliver and have been saying this for last 4 days. I regret using them. STAY AWAY FROM THESE SCAMMERS!
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, We apologize for the inconvenience and disappointment caused by your recent experience,We have sent you an email with the resolution. would request you to check with the same. Please let us know if there is anything else that we can help you with.
The joke of customer service!
Its been 2 days my package hasn’t arrived and i called them to cancel my order they just keep telling you to mail them and ofc which they do not respond at all. Even while calling you have to ring it many times waiting for more than 10-15 minutes.
The worst company of UAE!
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Rachel, We apologize for the inconvenience and disappointment caused by your recent experience,We have sent you an email with the resolution. would request you to check with the same. Please let us know if there is anything else that we can help you with.
These guys took my money promised…
These guys took my money promised delivery by 12pm on Valentines day. Nothing came 2 days later here I am complaining and chasing my 250 AED, sporadic emails that make no sense promising delivery that never turns up. Its a scam or they are unprofessional and not what your paying for. Avoid and buy from elsewhere!
15 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order.
Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
Terrible experience
Terrible experience! My order was delivered late, completely ruining my Valentine’s Day gift plans. Very disappointing service—definitely not recommending IGP to anyone. Misleading promises and poor reliability!
15 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Sujith, we apologize for your recent experience. We're sorry to hear you were less than satisfied with the Products & Services.We have sent you an email with the resolution. would request you to check with the same. Please feel free to get back to us.
Not bad but no service at all
I agree with most of the comments here. I made an order for Valentine’s Day and it still has not arrived. Like all other complaints I tried through their online chat, email and calling to no avail. No replies were forthcoming. Customer service is non existent. Till now I have no idea whether if and when my order will be delivered. Order number just in case they see this is 14025142.
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi David, we never want our customers to have an unpleasant experience with IGP,
would request you to check your email our team has already updated you with the resolution and we have passed on feedback to our vendor team. Please let us know if you need more assistance.
Astonished
Cale was good 😊
Wilted Roses 😔
Value was exaggerated in comparison to delivered items, it appeared way bigger and rich in the photo than reality 😔
Delivery time was committed
ORDER #14025841
13 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, We apologize for the inconvenience and disappointment caused by your recent experience.
Please share the order details here and We will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
Fake Company will never deliver your order, but takes your money with no problem
Not a real company, just a bunch of liars and thieves. I ordered with plenty of time and expected a Feb 14 Valentine delivery between 10-2 am and ensured me by phone it would be that same day when it didn’t arrive in that window. They still haven’t delivered anything and keep sending annoying, useless bot emails whenever I inquire about my order. I’ve sent numerous cancellation and refund requests and nothing is happening. You completely embarrassed me and ruined my Valentine’s Day.
Update: I’m going to contact the police in Dubai. It’s now February 18th and nothing has changed, The order was never delivered. Please don’t ever order from these SCAMMERS. They need to be closed down. This is ILLEGAL.
Look at their ridiculous bot reply below. How are they getting away with this?!
13 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, We apologize for the inconvenience and disappointment caused by your recent experience.
Please share the order details here and We will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
scammers they destroyed my whole…
scammers they destroyed my whole valentine i wanted to surprise my boyfriend it’s 12pm and still haven’t received anything they destroyed everything for me i hate this online shop i hope no one buys anything from them such liars
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, we would like to extend our sincere apologies for the inconvenience you experienced with your recent order.
Your satisfaction is of utmost importance to us, and to help us resolve this matter swiftly, kindly help us with the order ID to investigate the issue thoroughly and take the necessary steps to ensure it doesn't happen again.
IGP is one big scam
IGP is one big scam. They say they deliver your order but it’s not true. Customer service sends templates of the messages only and repeats themselves the same way. Stay away from them. They will take your money and that’s it!
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
We're sorry to hear about your recent experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. We would appreciate the opportunity to make it right. Please share the order details here so that we can gather more information and work towards a resolution.
BIG SCAM
BIG SCAM! My orders for Valentine’s Day did not arrived! They ruined what was supposed to be a memorable time for me and my partner!
Have no words for this! Please be warned!!!!
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi There, We apologize for the inconvenience and disappointment caused by your recent experience,We have sent you an email with the resolution. would request you to check with the same. Please let us know if there is anything else that we can help you with.
Such a horrible customer service my…
Such a horrible customer service my partner has been waiting all day on valentines by herself, it’s currently nearly 10pm and was advised between 11am to 5pm and then when I called they said 7pm and then on WhatsApp they finally replied to say before 9pm and we are still getting no response, it’s so disheartening and as a florist business you should be prepared for Valentine’s Day or don’t take orders
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
We're sorry to hear about your negative experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance.We have sent you an email with the resolution. would request you to check with the same. Please feel free to get back to us.
Very bad they ruined my valantine day…
Very bad they ruined my valantine day and theft my money. Yesterday I ordered cake and flowers but till now they not send very bed
14 februari 2025
Omdöme utan inbjudan
Svar från IGP Middle East
Hi Toshi, we understand that the order was placed for an important day whereas it didn't turn up the way you wanted. Please accept our sincere apology for all the hassles you have been through due to this order. Please share the order id so that we can gather more information and work towards a resolution.
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