I had a great experience with Adultsmart. Although the products I initially ordered were faulty (old warehouse stock that should not have been shipped), after sending them an email thinking I had been... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Se mer
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Se mer
Företaget har svarat
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Kontaktuppgifter
12 Production Avenue, 2217, Kogarah, Australien
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
3,1
Medel
227 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt and efficient
The website was easy to navigate and the actual process involved in purchasing and arranging delivery of the goods was quick and painless.
The delivery time was quicker than quoted (I thought they were being optimistic with their quoted time) and was a very pleasant surprise, particularly as it was over the festive season.
30 januari 2018
Omdöme utan inbjudan
Products were as described and received …
Products were as described and received promptly. Best dependable service on the net
22 januari 2018
Omdöme utan inbjudan
Prompt polite service =)
12 januari 2018
Omdöme utan inbjudan
Easy website great variety quick post …
Easy website great variety quick post discrete packaging.
Will use again.
Thanks
20 december 2017
Omdöme utan inbjudan
Disappointed with deliver
Disappointed with delivery - charged $12.50 for an item weighing less than 50g and no larger that 5cm x 2.5cm. Ordered 26/11/17 & arrived 04/12/17. Very expensive postage. Last order was only $9.50.
11 december 2017
Omdöme utan inbjudan
overall - it was a good experience
Overall I had no real problems with the website. Ordering was simple and everything I ordered arrived in the one box and in a reasonable timeframe. There was nothing on the outside of the box to indicate where it came from so for those who don't want anyone to know where they get deliveries from, there is no need to worry.
My only issue is that the search function could be better. It gave me what I wanted, but also things that didn't meet the criteria.
3 december 2017
Omdöme utan inbjudan
Australia Post vs Couriers
Products and service was all fine. Just had problems trying to collect from post office as it didn't have my name and courier scanned the wrong bar code.
16 november 2017
Omdöme utan inbjudan
Good range and fast service
Good range of products and well priced. Order placed was dispatched immediately and received very quickly. Will order again!
15 november 2017
Omdöme utan inbjudan
Good fast service..
Good fast service... With a variety of products
13 november 2017
Omdöme utan inbjudan
if only the order was shipped
9 november 2017
Omdöme utan inbjudan
I find Adultsmart very good
I find Adultsmart very good, you get your products on time, i have no problem in recommending them, they are trust worthy and professional.
5 november 2017
Omdöme utan inbjudan
Not happy so far ordered product 10 …
Not happy so far ordered product 10 days ago and still have not received it
27 oktober 2017
Omdöme utan inbjudan
Svar från Adultsmart
Hi David,
Once again thank you for your valued feedback. I have gone through the notes on your order and this is what I can see -
Your order was placed on October 17 and you chose payment method Bank Transfer
We sent you an email on October 18 giving you payment details
Payment was confirmed received on the afternoon of the 19th and status changed to pending (warehouse pick)
Your order was picked and packed on Friday the 20th
Your order was shipped via Australia Post on Monday the 23rd - please see Australia Post tracking number 4XF0011205
You were sent an email confirming dispatch of shipment on Tuesday 24th.
Your order was delivered on Friday the 27th.
On our site our shipping policy states that we will dispatch orders after confirmed payment generally within 1-3 business days. I apologize that your order took 10 days after you ordered to reach you however payment was not received at the time of order and we did dispatch within the quoted 3 business days. Australia post quotes 3-4 business days to deliver from postcodes 2210 to 5022 https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/?fm=search-organic#/option/domestic/2210/5022.
We strive to give the best customer service possible and value our customer feedback. How better could we have serviced this order from you?
Policy Violation: Misleading Content and Inaccuracy
David’s review suggests an unreasonable delay in receiving his order, despite clear documentation showing that Adultsmart promptly processed and shipped the order within the expected timeframe. Trustpilot’s guidelines specify that reviews should accurately reflect the customer experience, especially when delays are due to third-party service providers outside the business's control. Here, the timeline shows compliance with both our shipping policies and Australia Post’s delivery standards.
Grounds for Removal:
Misleading and Inaccurate Statements: The review implies a delay caused by Adultsmart, although the order was shipped within three business days of confirmed payment, as per our shipping policy. The additional time reflects standard Australia Post delivery times, which we are not accountable for. This portrayal of “not receiving the product” inaccurately implies a service failure by our business when the delay is due to external factors.
Reputational Harm Due to Third-Party Provider Constraints: Misleading reviews that attribute delays caused by third parties (Australia Post) to our business could unfairly damage our reputation. Under Australia’s Defamation Act 2005, statements that harm a business’s reputation without factual basis could be grounds for removal. The review does not accurately represent our timely processing of the order, creating an unfair impression of our customer service.
Supporting Documentation:
Order records show that payment was received on October 19, the order was packed and shipped on October 23, and Australia Post delivered it by October 27, within their quoted delivery window.
Our shipping policy explicitly states that processing begins once payment is confirmed, aligning with the handling of David’s order.
Request for Review Removal We request that this review be removed, as it inaccurately attributes shipping delays to our business when they were, in fact, due to standard processing and third-party delivery times. This misleading information does not align with Trustpilot’s guidelines, which emphasize honest and accurate customer feedback for trustworthy reviews.
Satisfaction Gauranteed.
I found the site easy to navigate and so found what I wanted easily. The service was prompt, with delivery in 3-4 days. I think the products are well priced and the packaging discrete. I happily recommend this site, to all who are looking for Adult Products.
21 oktober 2017
Omdöme utan inbjudan
They had exactly what I wanted
They had exactly what I wanted and I was very satisfied with the product I ordered.
18 oktober 2017
Omdöme utan inbjudan
Great price fast delivery
Great price fast delivery. What more could you ask for!
17 oktober 2017
Omdöme utan inbjudan
Sent fast and the goods as ordered.
Sent fast and the goods as ordered.
But two of the red plastic stones have fallen out.
You expect this kind of thing.
16 oktober 2017
Omdöme utan inbjudan
It came very quickly
It came very quickly. And that was good in this instance.
7 oktober 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.