Right when you’re down and out Acuity is there to make sure you’re covered! Both times we got put in a bad spot with theft on a job they got us back up and running with coverage to get things replaced... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our agent recommended your company and the savings were decent. Fortunately we have not had a claim with you so can’t comment on that but as stated by our agent - your company is reliable and fair.
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I like getting my information through the mail, I like the easy ways I can make my payments, by check through the mail, by phone, ETC. I have never had any problems with this company.
I have not used acuity since we started with them. Thus I have no specific comments. I only hear from them when it is time for billing. When I confronted them about this (never hearing a word not... Se mer
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Företagsinformation
Om Acuity Insurance
Skrivet av företaget
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service.
Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★
TrustPilot score, we're a partner our policyholders trust to protect what they love.
We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free.
Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs!
An insurer with people at the heart.
Do you want to experience insurance that comes from the heart?
At Acuity, we empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Explore how we can help you protect the things you love.
Kontaktuppgifter
2800 South Taylor Drive, 53081, Sheboygan, USA
- 800-242-7666
- customercare@acuity.com
- acuity.com
4,3
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Obscene increase in premium.
Obscene increase in premium going from a 2019 to a 2026 Subaru Outback. 2019 premium was $841. 2026 jumped up to $1805. I never had an insurance claim in the past 60 years. On the positive side, very fast communications from the company. I guess we are paying for all the losses in FL, TX and CA.
17 mars 2026
Svar från Acuity Insurance
Hi, Charles. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Svar från Acuity Insurance
Thank you for the review, Steven! We’re glad to hear your claims experience was fast, effective, and fair. That’s exactly what we strive to deliver, and we appreciate you taking the time to share your feedback.
Fair and reasonably quick
I have to admit, through my agent, besides paying my periodic insurance bills, the only time we worked with Acuity was 06/25 when I had a car accident and Acuity paid me a fair amount of money for the car that was totaled. The process was reasonably quick and fair.
13 juni 2025
Svar från Acuity Insurance
Hello, Phillip. Thank you for sharing your experience. We're sorry to hear about your accident, but we're glad the claims process was reasonably quick and that you felt the settlement was fair. We appreciate you taking the time to leave a review and share your feedback.
I Trust Acuity
I have been with Acuity for many years and they have always had my back. It is comforting knowing they are there if I need them.
11 mars 2026
Svar från Acuity Insurance
Thank you for your continued trust and loyalty over the years! It means a lot to know that you feel confident having Acuity in your corner. Providing dependable support when our customers need us most is exactly what we strive for.
Great to work with!!
We unfortunately had a claim this past year, but Acuity has been excellent to work with!! Very helpful and pleasant throughout the process with made it easier. Thank you for everything!!
22 augusti 2025
Svar från Acuity Insurance
Thank you for sharing your experience! We’re sorry to hear you had to go through a claim, but we’re glad our team could make the process a little easier for you. Providing helpful and pleasant support when our customers need it most is very important to us.
Acuity’s customer service team is one…
Acuity’s customer service team is one of the best I’ve ever worked with. Friendly people that really seem to care about their customers.
10 mars 2026
Svar från Acuity Insurance
Thank you for the kind words! We’re thrilled to hear that our customer service team made such a positive impression. Providing friendly, caring support is something we take great pride in, and it means a lot to know that it stood out in your experience.
I have a question?
I have a question? What time period or event do I need to wright a review on?
5 mars 2026
Svar från Acuity Insurance
Hi, Tim. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Acuity insurance great company
I have had acuity insurance for many years as my parents also did. If I ever have a question they are just a phone call away and you get a person not a recording. They are very Knowledgeable and helpful. When I had hail damage last spring they were right there to help and made it very easy to help me get things done
15 maj 2025
Svar från Acuity Insurance
Thank you for your review and for being part of the Acuity family for so many years, Rodney. It means a lot to us that your relationship with Acuity spans generations.
In the several years that I’ve been…
In the several years that I’ve been with Acuity, I feel the pricing has been fair. I had a claim this past year and was treated fairly and the employees I dealt with seemed to really care about my needs and property. My entire neighborhood had claims and the problems many had with their insurance companies was unbelievable. My claims were resolved quickly.
3 mars 2026
Svar från Acuity Insurance
Hello, Michael. Thank you for sharing your experience and for being with Acuity over the past several years. We’re glad to hear that you’ve found our pricing fair and that your recent claim was handled quickly and with care.
I do not and will not ever understand…
I do not and will not ever understand the rates for insurance, and our company has never filed a claim. I was told by my insurance man that they are searching for more affordable insurance due to you all increasing again. I understand inflation, but it doesnt matter if you have never filed a claim and if you do file a claim then you have a checkmark by your name. I don't understand
3 mars 2026
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
As far coverage it is ok
As far coverage it is ok, but the premium prices are way to high.
27 februari 2026
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Communications
Communications, response to questions and claims timely and appreciated.
Only reason I can’t give a 5-star is because I don’t think they take into account long-time, accident, ticket-free senior policy holders who don't really drive as much (auto), but also install upgrades, such as full-generators, upgraded windows, doors, driveways, etc. (home).
27 februari 2026
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
Car insurance claim
Filing my original claim was easy and the CSR was very knowledgeable.
17 november 2025
Hassle free claim service
We switched to Acuity a few years ago after a referral from a friend and comparing prices. We had a claim on our homeowners policy after only a year with them due to hail damage and they were very easy to work with. We have been very happy with their service and comparable pricing.
26 februari 2026
I am current with my policy a year ago…
I am current with my policy a year ago I was late on my payment and was threatened you were going to cancel me I am self employed and sometimes it's difficult I had your service for years and never had a claim
26 februari 2026
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
I only have had a couple of small…
I only have had a couple of small claims over the last 20 plus years. There response was very fast and I had a check within a couple of days.
26 februari 2026
They seem to be getting greedy
They seem to be getting greedy. Premiums spiraling upwards with no claims filed for over 10 years (and that was a minor one). They certainly don't seem to behave like MUTUAL Ins Company
25 februari 2026
Omdöme utan inbjudan
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
This company was very competative with…
This company was very competative with pricing and is very easy to work with.
25 februari 2026
Great company with good prices and…
Great company with good prices and customer service.
25 februari 2026
I would like to go over my policy with…
I would like to go over my policy with someone. Hard to get a hold of with my Insurance agent. Need a new agent.
13 februari 2026
Svar från Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team
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