🇺🇸Acorn Stairlifts US Omdömen 

I saw the stairlift commercial and it took me longer to decide if I wanted the lift installed to getting it installed. A month latter, I decided, I do want the lift installed. Called the number provided and 2 weeks latter I had the stairlift installed. Could not have gone better. The very nice lady who I first talked, to the gentleman who came to do all of the measurements and to the young man who installed the lift, all very professional.

Every person that we dealt with was the greatest. The lady we first contacted, the salesman who came out and the person that installed the stairlift. Answered all our questions. Were patient and took their time to make sure everything was correct.

I was promised a stairlift would be intaled in 7-10 days of first payment and I have just been informed that installation will not occur until 2 weeks and 2 days after my payment. This is completely inacceptable for someone declining with ALS.

Patrick the sales person was respectful and did not pressure me in any way. I appreciated that in making my decision to go with Acorn. Gordan also was respectful and installed the lift in a timely manor.

“Outstanding employees in every department!! Sales rep. and installer were so awesome. Sales rep. explained history, how the outdoor lift works. The installer who installed the chair was friendly, worked fast, and explained usage. In fact, I believe Acorn was the fastest company service I had ever experienced

I requested stairlift quotes for my elderly mother to keep her safe on the stairs. Acorn was the third company we met with and the experience was not positive. The representative took photos and measurements but did not provide the same level of education or guidance as the other two companies. Both other providers recommended installing the lift on the right side of the stairs due to safety and layout. Acorn recommended the left side without explanation beyond outlet placement and dismissed the other companies as “wrong,” which did not inspire confidence.

Acorn’s initial price was noticeably higher. The representative then pushed a limited-time “promotional price” that reduced the quote by about $1,000, around ten percent. That type of pressure-based sales tactic feels outdated and inappropriate in the stairlift industry where vulnerable customers and caregivers are making serious safety decisions.

A follow-up call from Acorn’s call center was even more concerning. Instead of answering questions about value differences, the representative questioned whether I understood the comparison, claimed competitor dealers “low-ball” pricing and then charge high service fees, and argued they cannot diagnose or service equipment. This was especially concerning because Acorn requires an annual diagnostic fee for its own system. The tone was dismissive, aggressive, and not customer-focused, and the call ended abruptly with the representative telling me to go with the competitor and hanging up on me.

Stairlifts are not a casual purchase. They are essential for safety and peace of mind. Based on this experience, I cannot recommend Acorn.

Sales representative was excellent in explaining Acorn’s product, taking measurements, and guiding me in making some changes to my old house to accommodate the stairlift. The installer also knew what would work best and was 100% committed to my being happy with the results. I’m delighted with the stairlift that was ordered and installed, it’s not as intrusive into my living space as I feared it might be, and it’s making my continuing to live in this old house much easier for me. I couldn’t be happier!

Both Michael and Jim were on time, friendly, courteous and got the job done quickly.
Michael was the person who sold the unit and Jim was the installer.

I had my mom’s stairlift installed today and everything was fantastic. Gordon was very thorough and professional. He did a great job with the installation! We were very happy.

Excellent service. Installation was superb.

Exceptional. Fast quote, fast install and very professional. Especially with our installer, George. Very patient, kind and explained everything to my father with care.

We live in a farm home constructed around 1930. The stairs leading to our bedroom and bathroom are very steep which at our age and health are a tremendous challenge. Since the installation of the Acorn stairlift (9/19/25) our bodies are at ease and comfortable. The stairlift is very easy to operate making our days far more enjoyable.

Superb, patient and professional installation even when having to navigate inconveniences involved in installing in an apartment building.

Great company to work with. Friendly, knowledgeable and courteous from the start with their Client Advisor (Tyrone) to the installer (Brian). Would definitely recommend.

Salesman described the optional features and I agreed but I wish I would have saved the money. Otherwise, everything was as promised and the lift has been very helpful. I would do it all over again minus the extra money for options

Professional. Knowledgeable met the questions with answers. Work to make things right

We own two lifts and life is a lot easier, would recommend product to all.

I am so very happy to fnally get upstairs to my office. It just takes me right up there with no trouble at all.
No more feelng guilty about not being abe to do my work!! It has tzken a load of stress off!

From the first conversation till the amazing installation, every single aspect of our Acorn Chair Lift has been fabulous. The quality of the Chair Lift is amazing and has helped us to stay in our home as long as we would like! Thank you Acorn! Proud to support your company!

Great product and excellent service. We are overjoyed with happiness. The came just at the right time for my husband. He has used the lift many times each day.