Access Card Omdömen 

Great customer service support very helpful and fast in responding, very happy with the outcome thank you

After many years of being disabled I recently came across this card. It's opened up my life to new adventures, socialising and fun. They are so helpful, and understanding. Taking you step by step through the forms and procedures. Fantastic and thank you.

Quick to respond during application process and responsive to my requirements, which was very reassuring. Showed flexibility to make the process as easy as possible

Initial inadequate response quickly rectified

i have always had very good service experience with Access having been with them for some years now.
Always courteous and helpful to resolve any issue i have.

Easy to apply and all queries dealt with timely and efficiently

Awful company, wouldn’t recommend that make it as difficult as possible to get a card even though provided with proof of disability, blue badge & images in my opinion they are here to make it as difficult as possible and to give out as few cards as possible! I believe that the organisations that they operate at give money to them? I wonder if that is why they make it as difficult as possible to get

Kind and informative. Questioned me where needed and were prompt to reply.
Overall positive experience - I am very appreciative of the service they offer.

Great service from start to finish. Really quick turnaround and very helpful staff.

This was the first time I ever applied for anything like this I called London coliseum for tickets to a show and was asked if I had a card for a disability and was quickly told about this and was helped straight away I received a email from yourselves. It was so straight forward email my information and three days i got a response and received my code great service and made so easy

The application process is not transparent, neither is it reasonable. Despite providing evidence that I receive the higher rate of PIP, my application was refused. You are required to submit a large amount of highly personal information; none that I have been asked for from venues when booking with a proof of PIP.

I note, Access Card has responded to a previous entry here, that they always work with the applicant to progress their application. Sadly not so in my case.

It is one thing to be disabled, it is quite another to be discriminated against by a company that claims to be supportive of the disadvantaged.

I received a refund then a request for more information here, or my review would be removed. Are only positive experiences worthy of documenting?

Application was easy, they listed the relevant paperwork needed at the start. I was given more than I was currently asking for but they had the foresight to include things that I will need rather sooner than I’m hoping.
They kept me informed while my application was being processed.
I have yet to use it but for my friend who has one it opened up his life.
It was reasonably priced.

Refusing to accept my doctors letter as proof, wouldn’t give me a card that had my needs on it. A complete waste of money, time. And so stressful.

The response time was extremely quick, which is definitely a positive. The concept of the Access Card is great and has a lot of potential to help disabled people. However, I do question how they come to some of their decisions. Despite providing detailed information and evidence of my conditions, the outcome didn’t seem to fully reflect my needs or the support I already receive in other settings. I think more transparency in the assessment process would make the experience feel more fair. I was denied the plus one part as they said they did not have enough evidence to support that requirement.

I applied for a renewal over a month ago, emails were taking nearly a week to get a response, I had lost one of the pages from my PIP, but despite telling them my needs had not changed, I wasn't getting anywhere. In the end, I called and spoke to a guy called John, he was courteous, empathetic and understood straight away the issue, 5 mins later, all sorted.

Thank you John, you restored my faith in the scheme.

Excellent service! Very quick review of my application and email back with confirmation containing all the necessary information.

Very quick processing and prompt reply to email.

Cannot fault this service, my enquiry and application complete within a couple of hours.