About You  Omdömen 

I received a defective pair of shoes and after contacting customer service regarding the matter, they refused to offer a replacement; only stating that I could return the product and place another order for the same pair of shoes. After returning the defective pair (for which they had me pay the return fees without compensation) and placing an order for a new pair, the price of the shoes had dropped drastically, and after inquiring if it would be possible to price-match my yet undelivered pair to the now lower price, they once again informed me it couldn't be done, only that I could return the pair I had just bought and place another order. Shady business practices, poor customer support.

When I added one item into the shopping cart, the app suggested some other items which would suit with my selected pieces - to be honest, I would not have even searched for these things but now I bought them and they suited me perfectly!

Ok! Delivery and quality.

Korrektne ja meeldiv teenindus, olen alati rahule jäänud. Aitäh Teile!

Kohaletoimetamine,tagasimakse, tagasisiide. Kvaliteetiga kunagi ei olnud probleemi.

One of the best retailers!Easy refund if something goes wrong.Quality Brands!!!

Meeldiv teenindus.

Kiire tehing, vaevatu tagastamine, suur valik iga maitsele.

Quick delivery, easy refund, free of charge return and quick money back refund. 100% trust.

Hea valikuga ja kiire tarne! Super! Tänud!

Ordered shoes at full price. They arrived without original packaging and with a visible scratch.
Support refused any partial refund and only offered return (wait weeks, size already out of stock) or repair (which makes no sense for a new item).
End result: you either waste your time or accept a defective product at full price. Not recommended.

Fast service and great selection

Kiire tarne ja head soodustused

I am disappointed with how ABOUT YOU has handled my refund. I returned an item and it was delivered to their warehouse on 20 February 2026, and according to their terms the refund should have been issued within 14 days. Today is 2 April, and I still have not received the refund - more than five weeks after they confirmed receiving the return.

I contacted customer service twice by email, but each time I received almost identical formal responses saying my request would be forwarded to the finance department. After that, I sent another inquiry over a week ago, and this time I received no reply at all.

I also called their customer service line. The operator told me she could not help and had no information about the status of my refund.

I understand delays can happen, but a refund should not take this long once the return has been received, and communication should be clear and helpful. I hope ABOUT YOU improves both their refund process and the quality of customer support. I will update this review if the issue is resolved.

Update: The refund for the return was processed in full on 13 April. Thank you!

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Siin on lihtne ingliskeelne tõlge:

Very fast shipping 😊 Easy return. Good quality product.

Good choise and prices. Delivery time pretty fast.

I appreciate the speed of the process and easy way to send the things back if they are not in right size.