Able Omdömen 1 027

Complete scam of an app. signed up for the €0.5 and then they took €32 from my account with no permission. Don’t ever download this app they will steal your money i am a university student and don’t know what to do now

SCAM! Charge €0.50 and then mislead you in to clicking “skip trial and continue to plan” which then instantly charges you additional €27 without explaining that you will be charged extra.

DO NOT USE THIS APP - TOTAL FRAUD

Would give 0 if I could. This app is a scam, they get you to sign up with a £0.50 charge for a trial week and immediately after they charge you more. They took £100 from me, which was all i had in my account.

Their chatbot is impossible, i tried to cancel my account at least 5 times and have still not succeeded. There is no phone number to reach them on, and if you try to contact them through whatsapp, you get the stupid bot again! Absolutely useless.

The ap is very easy to use. It puts my important data at the tip for easy viewing. My coach, Jesse has been available every time I need her and has given me some great tips.

I love how easy the app is to use. Jesse is wonderful and super supportive. She is very encouraging and super knowledgeable when it comes to nutrition and making the right choices.

Great experience everything she did was awesome.

If I could give 0 I would
My phone was smashed which meant I had no access over the weekend until it was collected Monday
Money left Monday and I got straight on and advised that I had had an issue and could they help but nope- no refunds apparently
Disgusting
And their sarcastic customer service- no we won’t help but have a lovely day just stinks

Annie is a great person. She helped me a lot and answered all my questions in detail. Thank you very much!

My weight loss Coach Jesse has been very helpful in helping me maintain my weight loss goals and stay within a calorie deficit. I strongly recommend considering starting your weight loss journey with Able.

The quick response and guidance on portion of food.

My mom was scammed and got $70 deducted off her Apple Pay (she didn't even confirm the payment!) A scam. The coach doesn't reply to her messages, clearly one of those business ventures that has a fancy website and no real substance.

Kajal is an awesome coach! She gives me great tips on food choices.

scam
not explain the price from beginning.
just take $10 and no refund

Exactly the same experience as 49% of the reviewers on here!

It's not about helping people and being all wholesome, it's about tricking people into paying more, and then throwing their t's & c's at you, that would take you a week to read before trying out a "simple health tracking" app. And that's what they bank on, that you won't read it. Paid $29 for the 5 minutes I was subscribed to it.

Shameful! And not worth a dime. Rather download my fitnesspal or carb manager, you can do the same for free and they won't try to trick you.

I'm sure a no refund policy is against consumer protection laws?

A personal coaching from Rajal helped me with what i needed in nutrition

I like there is a personal coach assigned to one to help reach their goal. Love Emily K, each time I speak with her, I feel that I can do this.
I like that the meals are simple and easy to follow and calories are worked out for you.

I don't like the fact that is not easy to reach an individual from the customer service who can atleast explain things to customers .
I don't like the chat Bot( robots can never be humans) and so it will be nice to have human available to answer queries in real time. If not , it can come across as if you are a scam.

I don't like that you say one can choose amount they comfortable with to trial your app but in the end you deducted more money from them. For example, I chose £0.50 but you deducted £58 as a month subscription. It is not clear how much monthly payment is .
Payment shouldn't be automatically taken from customers account without them authorising it the right way. Right now , I feel you need to make things more clearer and easy to understand.
If you can take these feedbacks positively and implement them, you are on the road to greater success because you already have something good going.
Once again, love my coach Emily and reaching my goal weight will bring back here for another review.

Minuses: -Manage account bot is terrible!!! Recommend remove it immediately and add simple user instructions instead. No need to use bots where they are useless. Bad practice.
- In scheduled dayly workouts the excersises formats are not the same. When there is youtube video it is not posdible to see it in advance during rest, when exercise time starts it takes some time to load it and see it. So, it is not just annoying but also bad practice. Creare your own exersizes in same format, easy loaded.
-Not connected with Samsung gadgets even that it is most recommended topic. Ok, while you are working on providing it allow to enter steps manually. Sorry if you have such option, then I have not found it in two days.
-And heare we come to next point- some parts of the app is not intuituitive at all, lots of unnecessary text in small shrift but not one usefull button which I would expect there to be.
- Once again- remove that useless bot!
-Almost forgot, where I can change my location country manually? Nowhere! Sorry, do not want share my location data with app where there is no need in it. Maybe I could think about if you would provide list of groceries from local store with all nutrition information about it.
-Too complex for user in general. Even if you had a lot of processes in background it could look easier for users.
-That high five thing after marking completed every small goal during the day is nice in first day. Next day it is annoying extra click.

Pluses:
-Live coach is very good feature and great that real and knowing person is there on the other side.
-Had initial call and conversation with Emily K, great person, dedicated to her work and looks truly involved in helping client to reach the goal and find the non standard apprach in case of issues.

i opted to pay 0.50 for a 7 day trial, and ended up paying 22.50 which they did not make clear and now won't give me a refund as i have cancelled.

Totally scam. I was just trying to use a trial period and I paid £0.50 . But they took me around £60 from my account and they didn't refund even if cancelled in 15 minutes

This is a scam!!! I did not not set up a profile yet they are taking my money. Absolute scam!!