Had a great customer service experience with ABASK. I had a concern after receiving the product (no damage, just an inconsistency due to the handmade nature) and they were able to address the issue qu... Se mer
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Det här tycker kunderna
ABASK has an always exciting array of design finds available on line. IT is a delight to zip around the website looking for the treasures discovered from artisans and small businesses dedicated to... Se mer
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I’m so happy to have read about ABASK in Food & Wine magazine! I fell in love with your collection of designers and their offerings. Additionally, your staff’s attention detail when it comes to packag... Se mer
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Top-notch purchase experience with Abask. Ordered a beautiful burgundy-colored leather cigarillo case, which was not available for purchase with other vendors. Item was shipped promptly (via DHL) and... Se mer
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Företagsinformation
- Dekoration- och inredningsbutik
- Antikvitetsaffär
- Hantverksbutik
- Spelbutik
- Presentbutik
- Heminredningsaffär
Om ABASK
Skrivet av företaget
ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation.
ABASK shares the skills and stories behind over 200 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service.
Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days.
ABASK obsesses over the highest quality materials and make, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them.
ABASK shares the skills and stories behind over 200 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service.
Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days.
ABASK obsesses over the highest quality materials and make, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them.
Kontaktuppgifter
2 Nicholas Road, W11 4AY, London, Storbritannien
- clientservice@abask.com
- abask.com
4,8
Utmärkt
531 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb quality products and excellent customer service
I was looking for a certain colour of placemats and napkins to work with the dining room scheme for a client hosting a special dinner party at a house we'd recently worked on as interior designers. The team at Abask went over and above to make sure my client received their items at short notice. The quality is excellent and the vast collections of luxury homewares is impressive.
30 september 2025
Svar från ABASK
Dear Amy,
Thank you for your wonderful review.
We're so pleased our team could help you find the perfect pieces for your client’s dinner party. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take with every order, we want each detail to feel special. We truly appreciate your kind words and support.
We looking forward to welcoming you back soon.
Warm regards,
The ABASK Team
Svar från ABASK
Dear Marion,
Thank you for your kind words!
We're so pleased you had a great experience and love the ABASK product you purchased.
From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in every order, we want each detail to feel special.
We look forward to welcoming you back soon.
Warm regards,
The ABASK team
FAst and helpful fulfilling of my…
FAst and helpful fulfilling of my order, and very careful packaging.
23 september 2025
Svar från ABASK
Dear Robert,
Thank you for your kind feedback!
We're delighted your order arrived quickly and was carefully packaged. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in handling each order, we want every detail of the experience to feel special. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The ABASK Team
Michael was my service agent and he was…
Michael was my service agent and he was exceptionally helpful. Very knowledgeable, caring and personable. Communication was effective and timely.
The world would be a better place if we could have more people like him.
23 september 2025
Svar från ABASK
Dear Theresa,
Thank you so much for your wonderful review!
We’re delighted to hear that Mikhail provided such exceptional service. It’s great to know his knowledge, care, and communication made your experience a positive one. We’ll be sure to share your kind words with him — feedback like yours truly inspires our team to keep delivering the best possible support.
We look forward to welcoming you back soon.
Warm regards,
The ABASK team
Postage was too much and email…
Postage was too much and email responses took too long
26 september 2025
Svar från ABASK
Dear Kylie,
Thank you for sharing your feedback. We’re sorry to hear you were unhappy with the delivery cost and communication time. We do our best to be transparent — the price includes premium express delivery to Australia, full insurance on every order, and complimentary services such as free returns.
We’ve reviewed your correspondence with our Customer Care team and can confirm all messages were replied to within our service timeframes. We also understand you’ve already returned your order and received your refund, which we’re glad was resolved smoothly.
We genuinely value your feedback as it helps us continue improving our service for all customers.
Kind regards,
The ABASK team.
Very Pleased…
Order was processed quickly and arrived on time. The was easy
and the people I spoke to were courteous.
16 september 2025
Svar från ABASK
Dear Sharon,
Thank you for taking the time to share your experience.
We are delighted to learn that your order was processed efficiently and arrived promptly, and that our team provided courteous assistance throughout.
At ABASK, we take great pride in offering both exceptional service and a seamless experience, and it is a pleasure to know this was reflected in your recent purchase. We look forward to welcoming you again soon.
With best wishes,
The ABASK team
Svar från ABASK
Dear Patrica,
Thank you so much for your feedback.
We’re delighted to hear you’re happy with your new rolling pin and that it arrived so quickly. We take pride in pairing quality pieces with a smooth delivery experience, and it’s wonderful to know this was reflected in your order.
We look forward to welcoming you back soon.
With best wishes,
The ABASK team
Quality and elegance…
Both items were welcomed by the “birthday recipient” and she remarked on the (superior) quality of each item and the compactness/elegance of the presentation. Your merchandise constantly wins me compliments from my most discerning clients. Thank you.
28 augusti 2025
Svar från ABASK
Dear Alric,
Thank you so much for sharing this wonderful feedback.
We’re delighted to hear that the birthday gift was so well received and that the quality and presentation made such an impression. It means a great deal to know that our pieces are bringing joy not only to you but also to your discerning clients.
We truly appreciate your continued trust in ABASK and look forward to helping you celebrate many more special moments.
With best wishes,
The ABASK team
Svar från ABASK
Dear Shannon,
Thank you so much for your kind words.
We’re delighted to hear you enjoyed the swift delivery, thoughtful packaging, and beautiful pieces. From our gift boxes designed by Paris-based artist Sarah Martinon to the care we take in handling each order, we want every detail of the experience to feel special.
We look forward to welcoming you back soon.
With best wishes,
The ABASK team
I was completely blown away by the…
I was completely blown away by the quality of experience and product from ABASK. I bought a Giannini Firenze journal for my wife as a gift so I opted for the gift wrapping. Best decision ever. Before I even got to see the journal the experience was luxurious. It came in this beautiful stiff sided box with a magnetic clasp and hand tied with a bow. Inside the box was a handwritten (and I mean with a pen, not handwritten font) card with the message I entered when I bought by b the journal.
The journal itself was far beyond expectations. The beautiful handmade marbled cover was vibrant and so incredibly detailed. We both just looked at it for almost 20 min. The binding was sturdy but supple and the paper was nice and thick.
10/10 will definitely buy from here again.
29 augusti 2025
Svar från ABASK
Dear Hayden,
Thank you so much for such a wonderful review.
We’re thrilled to hear that both the Giannini Firenze journal and our gift wrapping made such a lasting impression. Our aim is always to create an experience that feels as special as the pieces themselves, from the handcrafted details to the finishing touches — including our gift boxes, designed by Paris-based artist Sarah Martinon, and our handwritten cards.
It’s a joy to know the journal exceeded expectations and brought so much delight.
We can’t wait to welcome you back again soon.
With best wishes,
The ABASK team
I would definitely order again!
I am very happy with the experience. I ordered dishes that came very quickly. They were well packed and arrived without any damage. I would order again.
25 augusti 2025
Svar från ABASK
Dear Deborah,
Thank you so much for sharing your feedback.
We’re delighted to hear that your dishes arrived quickly, safely, and just as expected. We take great care with our packaging and delivery process, so it’s wonderful to know this was reflected in your experience.
We look forward to welcoming you back again soon.
With best wishes,
The ABASK team
Exceptional service - Abask went above and beyond
From start to finish, my experience with Abask has been nothing short of wonderful. When I had a small concern with my order, it was handled with incredible care and efficiency. Mikhail’s customer service was outstanding: he was kind, attentive, and proactive every step of the way, making the whole process seamless and reassuring.
It’s rare to come across a company that not only values its products but truly values its customers. Abask made me feel completely looked after, and I couldn’t be more grateful for the thoughtful support I received. I’m genuinely impressed and will be shopping with them again with complete confidence. Highly recommend!
10 september 2025
Omdöme utan inbjudan
Svar från ABASK
Dear Yasmeen,
Thank you so much for taking the time to share such a thoughtful review.
We’re delighted to hear that your experience with ABASK was seamless from start to finish, and especially pleased that Mikhail’s care and attentiveness made such a positive impression. Delivering an exceptional customer journey is at the heart of everything we do, and it’s wonderful to know you felt truly looked after.
We’re grateful for your kind words and recommendation, and very much look forward to welcoming you back with confidence.
With best wishes,
The ABASK team
My experience with Abask was incredible.
My experience with Abask was incredible. I worked with a client advisor Mikhail. He was incredibly responsive and his follow through was superb. We had to customize an aspect of my purchase and he was on top of it and made this part of the transaction seamless. I received the item and it’s stunning. Thank you Abask!
10 september 2025
Omdöme utan inbjudan
Svar från ABASK
Thank you so much for sharing such wonderful feedback.
We’re thrilled to hear your experience with ABASK was incredible and that Mikhail was able to support you so responsively. Custom requests are something we take great pride in, so it’s fantastic to know this part of your purchase felt seamless — and even better that you’re delighted with the final piece.
We’ll be sure to share your kind words with Mikhail, and we look forward to welcoming you back again soon.
With thanks and best wishes,
The ABASK team
Speedy shipping
The online shopping experience was seamless but what was even better was the shipping experience. Three days door to door from the UK to Australia - I didnt think that was even possible and doubted the ‘tracking’ predictor yet there was my parcel - packaged beautifully in no time at all
26 augusti 2025
Svar från ABASK
Dear Sharon,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the online shopping experience seamless – and especially thrilled that the shipping exceeded expectations. Three days from the UK to Australia really is something, and it’s fantastic to know your parcel arrived so quickly and beautifully packaged.
From the storytelling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we obsess over the details, so it means the world to know this care comes through.
We can’t wait to welcome you back again soon.
With thanks and best wishes,
The ABASK team
Exquisite!
Absolutely love the Bridge box, included playing cards, scoring pad and pencils. The box is exquisitely made with beautiful leather. A perfect gift for someone special.
25 augusti 2025
Svar från ABASK
Dear Liz,
Thank you so much for your kind words – we’re delighted you absolutely love the Bridge box. It really is such a special piece, and we’re so glad the craftsmanship, leather finish, and little details like the playing cards and scoring pad hit the mark.
We’re also thrilled to hear the whole experience with ABASK was smooth. From the storytelling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we pour a lot of care into every detail – so it’s wonderful to know this is felt.
We can’t wait to welcome you back again soon.
With thanks and best wishes,
The ABASK team
Great customer service regarding…
Great customer service regarding product information questions .
Return was seamless and professional.
25 augusti 2025
Svar från ABASK
Dear Julie,
Thank you so much for sharing such lovely feedback.
We’re thrilled to hear that you enjoyed your experience with us – and especially glad that the returns process was smooth for you too. From the storytelling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we really do obsess over the details, so it means a lot to know this care comes through.
We can’t wait to welcome you back again soon.
With thanks and best wishes,
The ABASK team
The client loved the packaging
The client loved the packaging. I had ordered the items prior to my trade account being activated and, without asking, received a refund.
25 augusti 2025
Svar från ABASK
Dear Wendy,
Thank you so much for taking the time to share such lovely feedback.
We work very hard to deliver the best customer journey possible and are so glad that you are happy with the experience. From the story-telling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we obsess over the details.
We look forward to welcoming you back soon.
Thanks again and best wishes,
The ABASK team
Thank you Mikhail!
Mikhail was a dream to work with. Very patient and meticulous with the details of my special request. Exactly what you expect from a luxury bespoke retailer.
22 augusti 2025
Svar från ABASK
Dear Mary,
Thank you so much for taking the time to share such lovely feedback on your recent experience and we all loved the very special personalisation you had done.
We work very hard to deliver the best customer journey possible and we are so glad that you are happy with the experience. From the story-telling and content on our website, to our gift boxes designed by Paris-based artist, Sarah Martinon, we obsess over the details and can’t wait to welcome you back again soon.
Best wishes,
The ABASK team
Svar från ABASK
Dear Chip,
Thank you so much for taking the time to share such lovely feedback.
We work very hard to deliver the best customer journey possible and are so glad that you are happy with the experience. From the story-telling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we obsess over the details.
We look forward to welcoming you back soon.
Thanks again and best wishes,
The ABASK team
Great work from beginning to end
ABASK is a great company with fantastic collections. I like to see time after time what kind of new items they have.
Unfortunately I don’t able to buy too often but always have a good time to watch the different collections from many countries all over. The artists are amazing.
Thank you for the beautiful packaging, I always enjoy the work whoever finished the shipment.
Eva
11 augusti 2025
Svar från ABASK
Dear Eva,
Thank you so much for taking the time to share such lovely feedback.
We work very hard to deliver the best customer journey possible and are so glad that you are happy with the experience. From the story-telling and content on our website, to our gift boxes designed by Paris-based artist Sarah Martinon, we obsess over the details.
We look forward to welcoming you back soon.
Thanks again and best wishes,
The ABASK team
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