9flats.com Omdömen 1 037

¿me están preguntando los satisfecho que estoy con una reserva que se había pagado y me han cancelado?.

¿me preguntan lo satisfecho que estoy cuando les he enviado una queja de la que ni siquiera tengo respuesta?

Me parece que están perdidos en el bosque y no ven ni un solo arbol.
Lo siento pero sera la ultima vez que trabajé con ustedes como propietario de apartamento (tengo cuenta y creados 4 apartamentos) o como inquilino. Usando los dos roles lo único que he recibido es la callada por respuesta.

Alles reibungslos und völlig unkompliziert - weiter so !

Very nice , welcoming and comfortably stay.

9flats, you gave me Back the money i paid, after you told me that your sistem canceled the reservation for not dupplicating the reservation. You ask me to pay again a new amount of money, 890€!!

A guy named Kristin from your platform sent me all the details! I have the invoice that i have paid the 890€!!!
Please contact me for all this information and give me Back my money!

Update:
This is the reply of your "Customer Suport"

Hi again Mr. Moroianu.

The booking balance has been successfully refunded by 9flats, so the Remaining balance of €890.00 has to be confirmed due date March 19th, 2018, 16:00 UTC+0. Please check your bank balance / "Amounts held" section.
I will ask our Financial Department to update the Invoice and resend it within moments.
Please keep me informed once the transfer has been successfully complete. Pay attention at the "Payment reason" field, as you should only put the red marked number: IXSEU1932090205
Find below once again our bank details:

Remaining balance: €890.00
Accounting Office / Beneficiary: Worldpay AP Ltd
IBAN: GB54BARC20301948530722
SWIFT / BIC: BARCGB22 / BARCGB22XXX
Bank Name: Barclays Bank Plc
Bank Address: 1 Churchill Place, London EC14 5HP, United Kingdom
Reference Number: IXSEU1932090205

All bank information are also mentioned in the Invoice, but you should also pay extra attention at "Payment reason" field (it is required for your to insert only the red marked Reference number IXSEU1932090205, in order to be able to identify your payment and link it to your reservation). "

Are these your account details?

9flats ist einfach und übersichtlich, um zu buchen. Ich buche seit vielen Jahren bei 9flats und die Buchungen haben immer funktioniert.

Alles bestens gelaufen. Die Abwicklung ist zuverlässig.

Everything went absolutely fine. The flat was good and the host just
incredibly helpful and friendly.
The information we received was correct and the advice concerning the part of Lissabon where the flat is situated made our trip a perfect experience.

Wunderbar, hat alles geklappt

Two different apartments cancelled twice in less than 1 week away. Why not update your availability!

I booked an apartment and got the booking confirmation. After I tried twice in vain to contact the host via email, it turned out that the apartment was not bookable. The alternatives offered did not match my search criteria.

If you don't want to worry about your reservation being available when you arrive then DO NOT USE 9 FLATS. On February 5, 2018 we booked a two bedroom apartment in Melbourne from February 22 to February 27. On February 20 we received an e-mail reminding us our stay was soon and to print out all the documents. At 6 pm February 22 we arrived at the apartment but no one was there to give us entry. We called the phone number on the reservation and was informed the unit was not available because it had been sold! (Really don't believe that) They said they could not help us and we would have to find other accommodations on our own a, needless to say, we paid a lot more because we had less choice. 9 Flats told us they have no control over the owners of these apartments however they have a responsibility to customers to ensure they are dealing with trustworthy clients. We received our money back less $ 18.06 not sure why the difference but it cost us so much more in stress, the new accommodation, and time calling to try and get them to work with us. That's not how you should be spending time on vacation.

It's difficult on your website to choose a flat. When you want to go back from the flat to the rest of the selection you have zoom another time to select the area insted of coming back on the area selection

Apartment owner tried to cheat me by indicating a false location in Amsterdam. Until now nobody from 9flats came back to me or give a sign than my complaint was heard.
Very bad experience.

Nice site
nice flat
nice host
thnx

Aucune mauvaise surprise. L'appartement que nous avions loué correspondait tout à fait à sa description.
Nous referons appel à 9flats.com pour louer nos prochaines locations de vacances.

Wirklich einfach zu buchen ... Ansprechpartner hat sofort geantwortet ... Wirklich gut gewesen

Very BAD, I was booked apart in Barcelona, the block my money, cancel my booking!!! I dont know how people work with this BAD website

In this single case I was more than satisfied with your services.

Nunca he tenido ningún problema las veces que he reservado con 9flats y las gestiones se realizan fácilmente