The shoes are of really great quality especially since it’s difficult to find lamb leather shoes or heels. However I ordered number 9 and technically that should be size 40 but I received 41 so it was... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
How to find a pair of shoes with style, good quality and comfortable to wear? Try 7or9 brand. This brand produce shoes with good arch support, excellent craft, good quality leather and trendy style.
Företaget har svarat
I would give this company NEGATIVE 100,000 stars if I could, and I want everyone to be aware of how this company can scam you with their terrible-quality shoes. First of all, they sent me defective s... Se mer
Företaget har svarat
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
7or9 was born from the passion of two women who were relentless in their pursuit of the perfect balance between beauty and comfort in high heels. Our mission is to create a sense of freedom and comfort for modern women.
Kontaktuppgifter
SHOP 185 G/F HANG WAI IND CTRNO 6 KIN TAI ST TUEN MUNNT, 999077, Hongkong, Hong Kong
- support@7or9.com
- 7or9.com
3,4
Medel
98 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Andra tittade också på
Have to return
I ordered size 7.5 but it was too large, so I requested for a return. The customer service is friendly. They offered me option to exchange, and answered all my questions, but it took extra days to email back and forth due to the time difference. I hope they will have an email or phone number to reach out during US hours. Besides, be aware that you need to pay an extra shipping fee for the return instead of a deduction from the refund. Finally I shipped the return out, and I am still waiting for the refund. Be careful with the size when making your purchase to avoid troubles with returns.
Update - I got the refund, and it didn’t take too long. Glad to know that the shipping cost can be deductible from the refund now.
11 oktober 2023
Svar från 7or9
Hi friend,
Thank you so much for your suggestion. We have optimized the return process so that the shipping fee can be deducted directly from the refund. We sincerely hope you have a pleasant shopping experience, so we have invited professional and experienced experts to join us, which means they will improve the timeliness of handling after-sales service. Have a nice day!
Terrible customer’s service and unreasoble demand
Based on my experience, I would give zero star. I order a pair of shoes. 7 or 9 delivered me a pair with wrong size. I sent email and proof of the wrong delivery to 7 or 9 by email, and asked for return the order, on Oct 14, 2023 as soon as I noticed the problem. Until today, Oct 21, 2023, I have not yet received any response. Although I sent a follow up email on Oct 17, 2023. The service and the way 7 or 9 dealt with customer ar horrible and unacceptable. After this post out, 7 or 9 demanded me to pay for delivery fee for getting a return label. What a unreasonable demand: 7 or 9 delivered shoes with wrong size to me. 7 or 9 should pay for its own mistake! But 7 or 9 want customer to pay its mistake! 7 or 9 refusing to provide me a return label! horrible purchase experience!
13 oktober 2023
Svar från 7or9
Hi Mary,We apologize for the bad experience you had.
We are sorry to find that it is the wrong size when you open the package with joy, we will strengthen the supervision of warehouse operation!
Regarding the $10 fee we need to charge you when providing you with a return label, we're sorry that this is the case due to the process, but we'll refund you when we sign for your returned package.
Again, we deeply apologize for our troublesome return process.
Not as comfortable as what those…
Not as comfortable as what those YouTuber said. Over priced.
18 september 2023
Svar från 7or9
Hi friend,
Sorry for the bad experience. Our products are all technically supported. If you can tell us where the discomfort is, it will be of great help to us to further improve the comfort of the shoes. Also, thank you for your feedback. This is very important for us, and we support the guarantee policy. You can receive a full refund upon returning the product.
Welcome leaves more details to Support Center.
FYI:support@7or9.com
Good day to you!
Great up to date quality shoes
4 september 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
elegant quality shoes
28 augusti 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Free shipping, really?
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China to me in Hong Kong) asked for hkd20 for delivering to a residential address. This was never mentioned or warned against on their website. I ended up having to pay the requested $20, otherwise I would have to pick up the parcel from somewhere far away.
17 juli 2023
Svar från 7or9
Hi
Thank you for the feedback.
After checking with Service Providers, they informed that they willindeed charge HK$20 Duties and Taxes.
Very sorry,our store's orders are free shipping, but orders may be subject tocustoms duties or other taxes, which you need to bear on your side.We understand that this has caused you a bad shopping experienceand we apologize.
lf there's anything else we can assist you with, please feel free to letus know.
We apologize again for the inconvenience!
Great quality product!
Delivery is a bit slow but the product is amazing! Quality is beyond my expectation, and SOOOO comfortable. I will purchase again when I am back in Beijing.
1 augusti 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I am trying to return some shoes and…
I am trying to return some shoes and paid for the return. I have yet to receive a return mailing label after repeated email requests.
Update. I received my return label.
Finally.
20 juli 2023
Svar från 7or9
Sorry for the bad experience. However, we have multiple times to send a return label to you by mail. It may be in your spam folder, please check it. If your order has not been refunded, we will process the refund for you. If a refund has been issued, we may also issue you additional vouchers to compensate you.
We genuinely appreciate your understanding and patience, and we hope to be able to serve you again in the near future. If you have any questions or need further discussion, please don't hesitate to reach out. We are here to provide support whenever you need it.
Item never arrived to my door
Item never arrived to my door. Nobody seems to know where it is
18 juli 2023
Svar från 7or9
We have found that your order has been successfully delivered. The Support Team will help you contact USPS to handle the case, if you still have not yet gotten it, you will get a refund or replacement. We have sent a follow-up email to your email address and look forward to your reply.
The shipment takes too long
The shipment takes too long. You just mentioned "standard shipping" when customers make a order. You should instead give an estimation time length before customers decide whether order or not.
14 juli 2023
Svar från 7or9
Sorry for the bad experience. We have optimized the shipping process and provided customers with estimation times. Thank you so much for your suggestion. ❤️ We sincerely wish you a happy life and all the best!
Good product but poor return process
Product is good, but the refund and exchange process is too much of a hassle. They don’t ship the product in a box so you have to prepare the package yourself and pay for shipping. They need to improve the return service for customers because that is an important part of the business.
3 juli 2023
Svar från 7or9
Sorry for the bad experience. Each of our products comes with a shoe box. Please leave the shoe box in case you need to return it. Your advice is invaluable to us. ❤️ We sincerely wish you a happy life and all the best!
The return takes so long
The return takes so long. Back and forth emails and finally get my refund. I will not consider buying from 7 or 9 in the future. Just be careful!
20 april 2023
Svar från 7or9
Sorry for the bad experience. We have streamlined the returns process. Make returns as easy as possible. Your advice is invaluable to us. ❤️ We sincerely wish you a happy life and all the best!
We genuinely appreciate your understanding and patience, and we hope to be able to serve you again in the near future. If you have any questions or need further discussion, please don't hesitate to reach out. We are here to provide support whenever you need it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.