The shoes are of really great quality especially since it’s difficult to find lamb leather shoes or heels. However I ordered number 9 and technically that should be size 40 but I received 41 so it was... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
How to find a pair of shoes with style, good quality and comfortable to wear? Try 7or9 brand. This brand produce shoes with good arch support, excellent craft, good quality leather and trendy style.
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I would give this company NEGATIVE 100,000 stars if I could, and I want everyone to be aware of how this company can scam you with their terrible-quality shoes. First of all, they sent me defective s... Se mer
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Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China... Se mer
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Företagsinformation
Skrivet av företaget
7or9 was born from the passion of two women who were relentless in their pursuit of the perfect balance between beauty and comfort in high heels. Our mission is to create a sense of freedom and comfort for modern women.
Kontaktuppgifter
SHOP 185 G/F HANG WAI IND CTRNO 6 KIN TAI ST TUEN MUNNT, 999077, Hongkong, Hong Kong
- support@7or9.com
- 7or9.com
3,4
Medel
98 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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The shoes are comfortable and the…
The shoes are comfortable and the service is good! Thanks.
29 augusti 2024
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
No response to return requests sent three times! 9 days past.
I sent email three times in the past 9 days regarding to a return application/request. But no reply so far!
30 augusti 2024
Svar från 7or9
Thank you for bringing this to our attention. We sincerely apologize for the delays caused by our email system issues. We understand how frustrating this can be and appreciate your patience during this time.
We're pleased to let you know that the problem has been resolved, and we’ve sent you a follow-up email with the necessary information. We take full responsibility for any inconvenience this has caused and hope our solution meets your expectations.
Please feel free to reply to our email with any further questions or concerns. We value your feedback and are here to help.
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I am in love with these shoes
I am in love with my new shoes. I had assumed they would be comfortable, but not this comfortable. They have become my everyday shoes. I love them so much that now I want them in more colors. The attention to detail is also exquisite. The engraving on the bottom and inside of the shoes make me feel like I’m wearing something special. It’s safe to say that I adore the silver roll ballet pumps.
1 augusti 2024
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
The return policy is hideous
The return policy is hideous, having to take pictures of the shoes and the packaging. It came in including the mailing package Before being able to get a return Acknowledgment. The product itself is Lane. They’re extremely small narrow and flimsy. The time it took for me to get the merchandise was well over 3 weeks. I will not be ordering from this vendor again
24 juli 2024
Good quality and good style, but not fit…
Good quality and good style! But the shoe is too much long point front which make feet look so long, two size bigger than it is. Also the return process is very complicated. Require email, pictures, approval etc. it make me feel though it’s good shoes, but don’t want to bother buying.
31 juli 2024
really comfortable
29 juli 2024
Beyond expectations
My shoes were very well packed. The size fits perfect. Good quality and comfortable. One of my favourite brands now.
17 juli 2024
Quality Issues on First Purchase
The right shoe I received looks noticeably wider than the left one, and the heel of the right shoe has a bulge on each side. When I press them, they sink in and then pop back out. The right shoe stays on fine, but it looks a bit odd. This is my first time buying shoes here, and I'm disappointed with the quality. Also, the return and exchange process seems quite troublesome, so I'm hesitant to make another purchase here.
27 maj 2024
Svar från 7or9
Hi！We apologize for any inconvenience caused and appreciate your understanding. We are committed to improving our service. We would be happy to assist you with returns or exchanges. Please don't hesitate to contact us if you have any further needs or questions.
I haven’t received my package yet
I haven’t received my package yet , the delivery man marked delivered on May 22(order #3065),so I keep to contact you get help for the the package ,all the responses that I got contact the carrier,it’s very bad experience for me,normally the issue happens your people should contact them instead,now I get letter from UniUni carrier company about the package as missing which I sent email to support, but your support people didn’t respond me anything yet, I decided refund money back
13 maj 2024
Svar från 7or9
We sincerely apologize for any inconvenience you may have experienced. We are dedicated to improving our service and ensuring a better experience for you in the future. We look forward to welcoming you back soon.
walking on cushion
It is no lie that they are the most comfortable heels. They are beautifully made and just as expected, and my expectation is high. True to size. I tried them on walked around the house and I did not want to take them off. Very happy with the purchase.
5 maj 2024
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
The red Mary Jane shoes are everything…
The red Mary Jane shoes are everything I want. They are so beautiful!
15 april 2024
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I love all the shoes I bought
I love all the shoes I bought, very comfortable and classy.
29 mars 2024
Omdöme utan inbjudan
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Svar från 7or9
Hi there, we apologize for any inconvenience caused. We found that your order has been delivered. If you do not receive it, please contact our customer service email.
Stunning Shoes!
My son let me pick out a pair of shoes for my Christmas gift. I selected a pair of black pumps that were discounted by 20%. The shoes were absolutely stunning!!! The ordering process was great and shoes arrived quick and in time to place under the Christmas tree. The only issue I had was the fit of the shoe. But totally my fault. The website recommended for wide feet you order a full size beyond your regular size. I am a size 8 but chose to order only a half size bigger and the shoes are a little snug (padding is great). I don't plan to send them back since I think they will loosen up a little with wear. I highly recommend these shoes just be careful about the size. I'll certainly be ordering more.
13 december 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I am so happy about my purchase
I am so happy about my purchase. Really comfortable as they say. True to the size. Definitely will buy more
14 december 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Very comfortable shoes.
29 november 2023
Svar från 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Disappointing in every way.
The shoes I ordered from this brand were not true to size. I am a size 8.5 and they fit my foot more like a 9.5; quite large.
This company does not encourage an exchange, because the customer is expected to pay for your own return delivery, and will not provide return label. Will never order from this brand again. Do not recommend.
20 november 2023
Svar från 7or9
Hi there, we sincerely apologize for the unpleasant experience you've had. We are continuously working to improve our sizing, and we have recently updated our size chart. We recommend referring to the size chart for your first-time purchases to ensure a better fit.
Regarding returns: For non-quality issues, our standard procedure is for customers to send the items back to the courier service point themselves, and the associated logistics costs are to be borne by the customer. If it's inconvenient for you to visit the courier service point, we can provide a return label for you, but please be aware that this option may incur higher costs compared to sending it back independently. To minimize any unnecessary expenses for you, we recommend self-returning.
I would give zero star if I could
I would give zero star if I could. Poor delivery and customer service. Delivery took too long, more than what they mentioned in the website, more than half month. And when I track the order number at the delivery site, it never works, and the customer service keep putting the responsibility back to the customer. At the end , I found out it’s the delivery company put down a completely wrong address. When I got the shoes , it charge me hkd 20 for “free” standard delivery. The greatest part is the customer service, I have to return by myself. Keep saying that “ as we mentioned before” and gave me new and confusing information I had never saw, and seems like it’s the customer did not pay attention to their instruction.
It is the worst online shopping experience ever have.
3 november 2023
Omdöme utan inbjudan
Svar från 7or9
Hi there, we sincerely apologize for the unpleasant shopping experience you've had. Regarding the additional charges: Free shipping on orders over $199. However, there may be additional customs or other taxes. According to Hong Kong policies, if the delivery address is a residential or remote area, the courier may collect an additional fee of HKD 20 directly from the recipient. We understand that this has caused inconvenience and apologize deeply for any dissatisfaction it may have caused.
Regarding returns: We regret to inform you that, in principle, customers are required to send the items back to the courier service point themselves. For U.S. customers, we can arrange a doorstep pickup for returns, but please note that this service comes at a higher cost compared to sending it back on your own (the incurred cost will be offset from the refunded amount). Unfortunately, for Hong Kong customers, we are unable to provide doorstep pickup services.
We sincerely apologize for the issues you've encountered with our service. We truly understand your dissatisfaction, and for this, we extend our deepest apologies.
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