I initially spoke to Saf, he was amazing, very helpful. Sadly, the engineer who came to fit our boiler wasn't so great. He was polite but arrived two hours late on both days, and we realised afterwar... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our customer service experience was amazing by this lovely lady who was on the phone with me. She was polite, patient and well spoken. All of my questions were answered fully as she was so knowledgeab... Se mer
Företaget har svarat
The fitter turned up early and got on with the job. When completed the work area was left in a clean and tidy condition and all waste was removed. The fitter explained the use of the new boiler and le... Se mer
Företaget har svarat
Great customer service, alm information provided . Fitting was fast, the engineer was very polite, worked fast and cleaned everything at the end of the job. Advised us how to set our new boiler.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.
Kontaktuppgifter
Storbritannien
- 247staywarm.co.uk
4,7
Utmärkt
872 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very professional install
Engineer called the evening before the install and confirmed a start time. Arrived on time, talked through the detail before starting work. Kept you appraised of progress. Finally checked everything was working and demonstrated the controls. Very professional install.
9 januari 2026
Svar från 247 Staywarm
Thank you for taking the time to leave such a positive review. We’re delighted to hear that the engineer kept you well informed, arrived on time, and carried out the installation professionally. It’s great to know everything was clearly explained and demonstrated before completion. We really appreciate your feedback and your trust in our service.
Kind regards,
247 Staywarm
The boiler was fitted on time and all…
The boiler was fitted on time and all communication with 247 Staywarm was exellent, Very good service, the lads that fitted it were were very polite and courteous and explained how to use it very well.
5 januari 2026
Svar från 247 Staywarm
Thank you for your great review! We’re delighted to hear that your boiler was fitted on time and that communication with 247 Staywarm was excellent. It’s also great to know the installers were polite, courteous, and took the time to explain how to use the boiler properly. We really appreciate your feedback and are glad you’re happy with the service.
Kind regards,
247 Staywarm
Svar från 247 Staywarm
Thank you for your feedback! We’re glad to hear you found our service helpful and efficient. We really appreciate you taking the time to leave a review.
Kind regards,
247 Staywarm
Sorted our boiler efficiently
Sorted our boiler efficiently, quick and engineer was polite and knows what he was doing!
5 januari 2026
Svar från 247 Staywarm
Thank you very much for your kind review! We’re really pleased to hear that your boiler was sorted efficiently and that our engineer was quick, polite, and knowledgeable. We’ll be sure to pass on your feedback to the team. If you need anything in the future, we’re always happy to help.
Kind regards,
247 Staywarm
Check the information and advice
I have had policy with this company for many years and recently in December my boiler was playing up so I called them out, the first engineer reported a different fault and parts to the second engineer who came to repair the boiler, the second engineer then ordered the correct parts. On visit of the third engineers the boiler was written off as the boiler being taken apart multiple times made the fault worse. They then offered me a new boiler with promise that it would fit in the same location for size, it turned out not to be the case the day the boiler arrived with the installation engineer. The engineer went away and we had to order a different size boiler and brand at a much higher cost due to the misleading information provided by this company. Anyhow the boiler was finally installed on 22nd December 2025 after stressing the fact vulnerable persons is living at the property. I can not fault the install engineer though we are left with other issues now as maybe they needed someone else to help as he was alone engineer, an electric socket that went faulty after the install and a hot water tank running continuously. Repairs are pending to these by this company and I shall update my review in accordance with their service provided to rectify everything and left working again as should be like before they started this whole issue with the boiler to be replaced.
22 december 2025
Omdöme utan inbjudan
Svar från 247 Staywarm
We’re sorry to hear that you are not completely satisfied. A manager has been in contact via email and has also attempted to reach you by phone to discuss your concerns further.
Kind regards,
247 Staywarm
Quick and reliable service with great…
Quick and reliable service with great aftercare service
16 december 2025
Svar från 247 Staywarm
Thank you for your great feedback. We’re glad to hear you found our service quick and reliable, and that you were happy with the aftercare we provided. Your support is much appreciated.
Kind regards,
247 Staywarm
the next day
problem with old boiler diagnosed and new boiler fitted next day really fast responce
very polite and helpfull throughout the whole experiance
24 december 2025
Svar från 247 Staywarm
Thank you very much for your kind review. We’re really pleased we could diagnose the boiler issue quickly and get a new one fitted the very next day. It’s great to hear you found our team polite and helpful throughout the experience. We truly appreciate your feedback and your custom.
Kind regards,
247 Staywarm
Excellent service from start to finish
Excellent service from start to finish. Made a call 6pm 16th December engineer arrived 17.12.25 10am had a call to confirm time. New boiler was needed they offered heaters till the boiler could be installed. It was installed a day earlier than originally stated and the engineer was excellent highly recommend 24/7.
23 december 2025
Svar från 247 Staywarm
Thank you very much for your kind feedback. We’re delighted to hear you were happy with the service from start to finish. We always aim to respond quickly, keep customers informed, and minimise disruption, so it’s great to know this was reflected in your experience. I’ll be sure to pass your comments on to the engineer involved. Thank you for recommending 24/7 — it’s genuinely appreciated.
Kind regards,
247 Staywarm
Really efficient helpful service
Really efficient helpful service - boiler was installed within a few days - good, fair advice given.
Great engineers - not only skilled but also polite, respectful and good humoured.
11 december 2025
Svar från 247 Staywarm
Thank you very much for your kind feedback. We’re delighted to hear you were happy with the efficiency of the installation and the advice provided. We’ll be sure to pass your comments on to our engineers — they’ll really appreciate it. Thanks again for choosing us.
Kind regards,
247 Staywarm
Svar från 247 Staywarm
Thank you for your feedback.
We’re delighted to hear that you had a great experience from start to finish. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Quick service, good information provided
My boiler brokedown and the engineer came out the same morning, unfortunately it needed replacing. I spoke to 247 the same day and they booked in an installation for later in the week. I was impressed at how smoothly it all ran, and appreciated the information provided to help me make my decision.
5 december 2025
Svar från 247 Staywarm
Thank you for taking the time to share your experience.
We’re pleased that our engineer was able to attend promptly and that the replacement was arranged quickly. It’s great to know that you found the process smooth and that the information provided helped you make an informed decision.
Your feedback is very much appreciated.
Kind regards,
247 Staywarm
Great service
The engineers and staff were extremely helpful and made the whole process of buying a new combi boiler after my boiler broke down and parts are difficult to get. Everything was made easy and the staff were always pleasant and helpful.
3 december 2025
Svar från 247 Staywarm
Thank you for your feedback.
We’re pleased to hear that you received excellent service. If there’s anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Svar från 247 Staywarm
Thank you for your feedback.
We’re delighted to hear that you had a great experience from start to finish. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Engineer was fantastic
Engineer was fantastic, very knowledgeable, friendly and explained everything.
16 december 2025
Svar från 247 Staywarm
Thank you for your kind feedback.
We’re delighted to hear that the engineer provided fantastic service and that you found them knowledgeable, friendly, and clear in their explanations. We’ll be sure to pass your comments on to the engineer, as feedback like this is greatly appreciated.
Kind regards,
247 Staywarm
Handled everything very well
Handled everything very well, just the confusion of the hive order which has been arranged for 18/12
17 december 2025
Svar från 247 Staywarm
Thank you for your feedback.
We’re pleased to hear that everything was handled very well overall. We apologise for the confusion regarding the Hive order, and we can confirm that this has now been arranged for 18/12.
If you have any further questions or need any additional support, please feel free to contact us.
Kind regards,
247 Staywarm
New boiler installation
The engineer who came to install our new boiler ( Jordan) was excellent. He was on time & explained everything we needed to know about the boiler & thoroughly cleaned up after himself.
15 december 2025
Svar från 247 Staywarm
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Jordan provided such excellent service and that you were pleased with his punctuality, clear explanations, and the care he took in cleaning up after the installation. We will be sure to pass on your kind comments to him, as positive feedback like this is always appreciated.
If you have any further questions or need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
247 Staywarm
Ian is a top bloke
Ian was lovely and even got us a refund on a service we didn't need in the end.
So glad he checked!
He did a brilliant professional job, highly recommend.
And the team we have spoken to over the phone at 14/7 have also been lovely and helpful with organising everything.
12 december 2025
Svar från 247 Staywarm
Thank you so much for your kind feedback. We’re delighted to hear that Ian provided such a professional service and was able to help arrange a refund — it’s great to know he took the time to double-check everything. We’ll be sure to pass on your lovely comments to him. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
New boiler
Engineer Gordon called me the night before to advise when he would be attending. He arrived on time and fitted the new boiler. He explained how to operate the controls and answered any questions that I had. I am a very satisfied customer.
9 december 2025
Svar från 247 Staywarm
Thank you so much for your wonderful feedback. We’re delighted to hear that Gordon kept you well-informed, arrived on time, and ensured your new boiler was installed smoothly. It’s great to know he was able to walk you through the controls and answer all your questions. We truly appreciate your kind words and are thrilled that you’re a very satisfied customer. If you need anything in the future, we’re always here to help!
Kind regards,
247 Staywarm
Svar från 247 Staywarm
Thank you so much for your kind words! We're delighted to hear you found our service efficient and pleasant. We truly appreciate your feedback.
Kind regards,
247 Staywarm
The customer service was excellent.
The customer service was excellent.
the engineer was polite and vert tidy.
21 november 2025
Svar från 247 Staywarm
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service and that our engineer was polite and very tidy. We truly appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
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