1Training Omdömen 

I paid for a PRINCE2 course advertised with 24 months’ access. Despite this, my access was cut off after only 12 months, preventing me from completing the course. For six months, I was repeatedly denied access, and only after providing proof of the original offer was my access reinstated.

You would expect that the six months I lost would be restored. Instead, I was locked out again after another six months. I paid for an extension (which I shouldn't), yet the extension was never granted—although my payment was taken without issue. On top of this, the support for obtaining the exam voucher included in the course has been extremely poor.

Since February, my messages to 1Training have been ignored or met with empty promises of a response. No one has provided any update or resolution. I have contacted them via WhatsApp and email, with the same outcome: silence.

This company has shown a complete lack of professionalism, accountability, and customer support. Avoid them at all cost.

Francis Mbayo. I want to learn new things.

Really good experience with the course, super beneficial for marketing CV or career in general highly recommend

Very fabulous experience. The courses are well formulated for easy understanding. I think the company should add up more courses

I really love 1 training. They are so supportive and they helped me with the registration. Their courses are very reasonable priced and they are always helpful.

I am studying the level 3 diploma in education and training+ level 5 Diploma in teaching assistant.

Awful, Awful company. I paid for the Prince 2 course completed all the modules requested my exam voucher and have never received this. This dates back to summer of 2025 the customer service doesnt exist. Completely awful company AVOID ITS A SCAM

Friendly site, able to interact and understand the course & questions asked. I love the professional style used willing to do other courses

Beautiful and amazing my certificate arrived 😍

Thank you, Liana Mendis — today’s video call really helped me understand what to study and how to approach it.

The Teams interaction call with my mentor, Anna Taylor, was a very positive experience. She was highly knowledgeable and supportive throughout the session, and was able to answer all of my queries clearly and effectively. Her communication was professional and well-spoken, which made the discussion easy to follow and engaging. I also appreciated her willingness to offer continued assistance throughout the course, which gave me confidence moving forward. Overall, it was a very helpful and reassuring session.

Liana was welcoming with a very nice hospitable way about her.

I completed their course package over three months ago and was promised an exam voucher as part of what I paid for. It's now been nearly three months since I first requested the voucher, and despite multiple follow-ups and promises that the issue is being "escalated," I still have nothing.

Their customer service is non-existent. No concrete updates, no realistic timelines, just empty promises and excuses. I paid for a service that included an exam voucher, and they simply haven't delivered what was promised.

Three months later and I'm still chasing them for something that should have been provided immediately upon course completion. Absolutely unacceptable business practices.

Save your money and go elsewhere. There are plenty of other training providers who actually deliver what they promise and respect their customers' time.

Will not recommend.

Completed a course months and months ago. Had to ask every week for my certificate which I still don't have now.all I was told is that there as an issue with sending certificates at the moment this was before months before Christmas. I have sent further emails asking for this. I enrolled in another course with them last year aswell and paid upfront I won't be doing it if they don't supply certificates. So I have lost money because of this. Impossible to get in touch with. The phone just rings and rings no answer the WhatsApp message doesn't get looked at. All round terrible website and I believe it is a scam

I paid £474.05 on 8 November 2024 to Imperial Learning Ltd (trading as 1Training) for a PRINCE2 Foundation course including an exam code.

I completed the learning and requested my exam code on 25 September 2025. I submitted a formal complaint on 29 October 2025.

Months later, the exam code has still not been provided. I have repeatedly been told there are “technical issues” with no resolution or timeframe.

As a result, I have been unable to complete the qualification and no longer have access to the learning materials. This has directly impacted my ability to apply for jobs while unemployed.

Trading Standards are now involved. Based on my experience, I would strongly advise caution before purchasing from this provider.

SCAM

Don't sign up, report to Police ASAP when you come across this website.

No exam voucher received for months.

Absolute con. It’s not real. Take your money then no course. No response to email WhatsApp number is invalid and the phone number is a voicemail. Con artist

If I could give 0 stars I would. Paid over £800 for PRINCE2 course including exams. Despite requesting the exams as instructed I never received them. When trying to discuss the issue or request a refund you just get completely ignored. Yet message to enquire about paying for a course and they reply straight away. Absolute scam, I will be reporting to Trading standards and pursuing legal action. Avoid at all costs.

I booked the PRINCE2 Practitioner Course (Edition 7), but I still haven’t received my exam voucher. I attempted to take the exam in October 2025 and have followed up several times since by email and through the complaint form.
Initially, I was told the voucher would be issued, and my expiry date was extended, so I waited as advised. However, months have now passed with no further updates, and none of my recent messages have been acknowledged. My access to the learning platform is about to expire, and I have spent hundreds of pounds without being able to sit the exam.
I would appreciate this being resolved urgently by issuing my exam voucher immediately or providing a full refund. The lack of communication and delay has been extremely frustrating and disappointing.