On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service! I accidentally clicked the wrong delivery for my son’s school shoes. I contact 121 and they changed it so he would get his shoes in time! Best customer service I’ve ever expe... Se mer
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... Se mer
Företaget har svarat
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Kontaktuppgifter
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, Storbritannien
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4,8
Utmärkt
443 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good website
Good website
Well packed shoes
Shoes exactly as advertised with prompt delivery and even included a returns bag should it have been necessary to return
2 februari 2022
Excellent boots and excellent service
2 februari 2022
Fast delivery and boots are great!
23 januari 2022
Mix up but resolved
Wrong sized shoes turned up, after some discussion they issued a refund (they suggested I had worn them outside and marked the soles, not the case but nevertheless gave a refund after a short email exchange)
21 januari 2022
Svar från 121Shoes
Hello Bob,
We are very sorry that you are not happy with our service and take every complaint very seriously.
We have apologised for the manufacturing error that the wrong size shoes were in the box and would be more than happy to refund or replace unworn shoes.
However, the shoes you returned to us have been worn outside and we provided you with pictures in evidence. The soles are clearly worn down and in a very soiled condition and cannot be resold.
We have gone above and beyond our obligation to you and issued a full refund.
Very pleased with the quality of the…
Very pleased with the quality of the Gabor ladies boots . Exactly as advertised, excellent quality, true to size and very well packaged. Delivery time excellent, would definitely use 121 shoes again - highly recommend.
12 januari 2022
Very pleased
The shoes were delivered within a few days of placing the order they arrived well packaged in perfect condition. I couldn't get the shoes from Clarks and was so pleased that Shoes123 had them. Would definitly purchase from them again.
18 december 2021
New trainers
Straightforward and quick transaction- arrived in perfect condition- very pleased
15 december 2021
Great service
Great service - amazingly fast and good price. Discount on first order. Would use again.
13 december 2021
Excellent service
Excellent service especially from the Receptionist, Heather, who moved heaven and earth to get me the right shoes.
7 december 2021
Lovely quality boots arrived very quick
7 december 2021
Saw them
Saw them. Bought them easily navigating the web site. Delivery was prompt. I love them. Thank you.
3 december 2021
Don’t fall for the 10% discount gag
Don’t fall for the 10% discount gag, apparently the shoes I was going to buy don’t qualify. Another rip off company.
1 december 2021
Omdöme utan inbjudan
Prompt delivery
Prompt delivery
Well packaged
Shoes not suitable
Refunded promptly except I had to pay £8 in postage!
21 november 2021
Great product and fast delivery
Great product and fast delivery. Emails to confirm order received, processed and sent non existent which I weird as I received the introductory sign up offer email after I registered and before I ordered
16 november 2021
Fantastic customer service
Fantastic customer service. Thrilled with my boots. Thankyou so much
16 november 2021
I ordered shoes that were unfortunately…
I ordered shoes that were unfortunately too big, the service for delivery and returns was straightforward and the refund swift, I have used this Co again based on positive experience
15 november 2021
Detta är Trustpilot
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