Absolutely appalling delivery service I…
Absolutely appalling delivery service I made a whole point of taking time off work to have my iPad delivered. I stressed at the point of purchase how important it was to me to be able to be in receipt of the parcel for my business outcomes. They completely let me down. I will not be using this company again. I cannot express how important it is for companies to use reliable delivery services the promise is made at the point of purchase need to be kept when they are not time and money is spent. I now have to go to a pick up point which is the only reliable way I can get my parcel which means taking another day off work. I can’t say how sick and disappointed I am by being inevitability of the failure of this company’s appointed delivery service to do what they said on the box when you spend best part of £1000 on a piece of kit and you buy online it is an essential part of the journey that you can trust the delivery Service. It’s the whole point of being able to work with an online delivery and an online purchase. This company has chosen DPD what a mistake I sat on the other side of the door while the guy failed to knock and deliberately didn’t put a card through the letterbox. I am furious and I know this company will distance itself through what it will say is another companies series of mistakes but haven’t spoken to the DPD lady. She is all too familiar with the fact that this is part of the practice. I now have to go to my local post office cause I’ve been told by her myself I can’t rely on the guy to deliver in the time slot even tomorrow what a joke.
Svar från MacFinder - Apple Resale & Trade-ins
Hi Kaya,
I’m genuinely sorry for the experience you’ve had. I completely understand why you’re frustrated, especially given how clearly you explained the importance of receiving the iPad on time for your business. I appreciated the kind words you said about me on the call with my colleague, i'm the person you spoke to originally.
While the delivery itself is handled by DPD, that doesn’t change the fact that we chose them and that the delivery is a key part of the overall service. When that part fails, it reflects on us, and I’m sorry that this caused you inconvenience, lost time, and stress. It's even more frustrating that we paid for the most expensive method and they still failed to deliver.
I appreciate you taking the time to explain what happened, and I’m particularly disappointed to hear about the driver behaviour you described. That isn’t acceptable, and we will be raising this directly with DPD so it’s formally logged and investigated.
As discussed on the phone with my colleague, I’m glad we were able to agree on a practical resolution. You’re heading to the drop-off shop tomorrow, which removes any further uncertainty around delivery timing. If you do encounter any issues at the pickup point, please let us know immediately. I live locally to you and we can have the parcel returned to sender and I can drop it off personally.
If, for any reason, none of these solutions work for you, we can of course arrange for the parcel to be returned and issue a full refund instead.
Again, I’m very sorry this let you down. Your feedback is taken seriously, and we’ll use it to review how we handle high-value, time-critical deliveries going forward.
All the best,
George
--- Update ---
Good afternoon Kaya,
I just tried to give you a call, it looks like DPD went back later on in the afternoon and delivered it.
We hope you enjoy your item if you need anything else please contact us, we're more than happy to help.
All the best,
George