Andrii Riabukha

This “luxury case” is a complete scam. It has nothing to do with a luxury product and is, in fact, a cheap Chinese knockoff.

The case does not fit the phone at all and actively damages it.
The camera and flash cutouts are crooked and incorrectly positioned.

Most importantly, the metal part that is supposed to help install the case scratches a brand-new phone instead of protecting it. This is unacceptable and proves that the product is defective and unsafe.

I demand an immediate full refund and compensation for the damage caused to my phone as well as for the time I wasted dealing with this issue.
If this matter is not resolved promptly, I will escalate it through my payment provider and file a formal dispute.

Sie haben mir eine Hülle für ein ganz anderes Handymodell geliefert.

Leider hat mir die Zusammenarbeit mit diesem Unternehmen nicht gefallen, da meine am 14. Januar 2025 gekaufte Ware nicht geliefert wurde. Daher kann ich unsere Zusammenarbeit nicht als erfolgreich bezeichnen.

Here's the translation:

On the morning of October 10th, a previously paid-for 14" laptop screen, ordered on October 3rd, was delivered to my address in Switzerland. The packaging was intact and marked "Fragile." About an hour after the delivery, I carefully installed the screen into the laptop and turned it on. It turned out that the screen was damaged, although this is not visible until it's connected, and here I attach photos as proof. I immediately filed a complaint through the company's website form and sent an email. I also called the number listed on the website, where an automated message instructed me to write an email. So, two days have passed and there has been no response from the company that delivered me a defective and unusable screen after I paid for it. Will I order from them again or recommend them to friends? I think you can guess the answer. Photos are attached. Additionally, I see in the reviews that other customers have faced the same problem more than once!