Trade amount executed incorrectly
Trade amount executed incorrectly, compensation refused
Review text:
I am sharing my experience with Pocket Option regarding a serious issue with trade execution.
I intended to open two trades of $10 each and explicitly clicked the $10 amount button. However, the platform executed a single $100 trade, which I did not select or approve.
I immediately contacted support and explained that the $100 amount was not my intention. Unfortunately, support claimed that the trade was executed correctly and placed full responsibility on the user, without providing any documented evidence (such as order logs or confirmation records) proving that I agreed to a $100 trade.
What is especially disappointing is that my request for a goodwill compensation was rejected, despite the fact that the executed amount did not match my action or usual trading behavior.
I am not disputing a trading loss — I am disputing the incorrect execution of the trade amount. I expected a more client-oriented and transparent approach.
I hope Pocket Option will review this case properly and provide a fair resolution.
