Andréa

Hi, Andréa, we are so sorry to for the inconvenience we made to you. There is misunderstanding on our end, please trust that we never meant to ignore your message. And this is our fault, we admit, we feel really shamed about it. And we indeed thanks for your liking about our brand in the first place. And we have great returning policy, our specialized customer service will get in touch with you and return the hair for you asap. If you need anything else, pls contact us freely. And please take our sincere apology, we never want such thing happened!
Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Hi Andréa,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

DESENIO

Good morning

Thank you for your Trustpilot review.

I have contacted you by telephone and email to discuss this with you directly.

Kind regards

Joanne @ VP

Good afternoon

Thank you for your feedback, we do appreciate it as it helps us to make improvements going forwards.

I do apologise for the inconvenience caused.

Kindest Regards
Rosie
Gardening Express

Hi Andrea, this sounds like the opposite of the customer experience we want to be providing. I'm keen to know more so if any feedback is needed to ensure it doesn't happen again, we can follow that up. Please get in touch over Facebook or Twitter with your details, include a copy of your review & #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Charlotte

That's not good to see Andréa!

If there's anything we can help with at all then please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Lucy

Hi Andrea,

I'm sorry to hear this. Thanks for your review, we appreciate your feedback.

Thanks,
Beth

Dear Andréa,

Thank you for your review. We are sorry to note this.

We have checked our systems and cannot locate any prior contact to Homescapes directly regarding this matter. Please can you kindly send your order details to our dedicated Customer Care team? We can be reached on 0121 368 0051 (9am - 5pm, Mon - Fri) or email - support@homescapesonline.com. You have our full assurance that this matter will be looked into thoroughly.

Best regards
Homescapes Europa Ltd.

Hi Andrea,

We're sorry to hear that you've not had the greatest experience.

Taking a look, I can see that a booking was paid for and used without issue and without any support requests being raised to the Customer Care team.

We notice that the rate offered was heavily discounted and as it seems to have gone through without issue, we are a little perplexed as to the context of this review.

We'd be very grateful if you'd consider updating your review to elaborate on your thoughts.

Kind regards,
Josh @ YPS