Unable to get my money transferred to bank account
Unable to get my money transferred from spliiit to my bank account. Identity verification process is taking months already and the helpdesk cannot provide a date nor answer when the verification process will be done.
Svar från Spliiit
Hello Robin,
We fully understand your dissatisfaction and sincerely apologise. This is absolutely not the experience we want to offer our users.
Our banking partner is currently experiencing technical issues beyond our control. We are in daily contact with their teams to find a solution as quickly as possible and resolve the situation as soon as possible.
Despite this inconvenience, you can continue to receive the earnings generated by sharing your subscriptions. Your balance remains available and can be transferred to your bank account as soon as our banking partner has resolved the issue.
In addition, our customer service team has already contacted you to offer a suitable solution and remains fully committed to assisting you.
We are available Monday to Friday, from 10 a.m. to 6 p.m., and remain at your disposal if you would like to discuss the matter in more detail so that we can find the best solution together.
See you soon,
The Spliiit team
