Mirav McGhie

We are sorry to hear of your experience, your feedback has been shared to allow any necessary action to be taken.

Mirav, thank you for the 5-star review! We're thrilled to hear that getting packages is easy for you now.

Hi Mirav

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Hi Mirav, thanks for taking the time to leave us a review. We really appreciate it. We’ll be sure to pass on your encouraging feedback to our team.

Dear Mirav McGhie,

Thank you for leaving us your feedback. We are sorry about your having such a bad experience with our company.

When completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. As you know, a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation is not initiated or requested.

Furthermore, we are sending email confirmations and email reminders to ensure that customers are always aware of the subscription. Hence, on a daily basis, we are also receiving cancellation requests from customers who are still within the trial period.

It would be appreciated if you could advise me of the registered email address and I will further look into this. Otherwise, you can reach out to our team via email at contact@onlineassistants.co.uk

Ralph
Online Assistants

Hi Mirav,

Thank you for reviewing us on Trustpilot.

Knowing the operating system wasn’t as described, I would like to apologise for any inconvenience this situation may have caused.

It’s something we wouldn’t want any of our customers to experience, and I request that you please consider this an isolated incident as this doesn’t reflect the level of service we have set across the globe.

Having checked, I have managed to locate your email ticket and as informed by my colleague please return the laptop in line with our online returns policy for a resolution.

In case you wish to discuss this more, please write back on the email and we will be happy to assist you accordingly.

Regards,
Sagar

Hi Mirav,

Thanks for your review, happy to hear nimbl is working for both you and your daughter!

Josephine