My order got lost and I had to ask for a refund. I won't be ordering anything on line from Hobby Craft again.

UPDATE!! I received a very cheeky email from them saying that the Glasgow store claims that I had picked the item up and that they will be forced to check the cctv footage to prove their point.
You carry on checking your cctv hobby craft!!! All you'll see is me walking into your store picking up 2 packets of pens and walking over to the cash desk where i stand and complain to the staff member of the terrible service I had on your online shop. Please bare in mind that I had already received a refund from you and the order states that the pens in question had been returned and I have screenshots of the "help" chat apologising for the delay, blaming the courier.

Still waiting for an apology!!!
Still waiting!!! 16/03/2026