Lorna Umolu

My Experience with OK Mobility – A Cautionary Tale for UK Travellers
I booked an OK Mobility rental via Booking.com for my holiday in Alicante, Spain in August 2025. The booking process was smooth, and I purchased additional insurance to cover the rental.
However, when I arrived to collect the car on Friday 21st August around 3:30pm, I was met with aggressive pressure-selling tactics from the OK Mobility desk staff. I expected a standard £1000 hold on my credit card for the excess, but was warned repeatedly that I would lose the full amount for even minor dents or dirt. Despite showing proof of my insurance, I was told it would not be valid and that supermarket car parks would almost certainly result in damage.
The only alternative offered was to pay £430 for their own cover, which would allow me to return the car with any damage, no questions asked. This amount was shocking—more than my annual personal car insurance—and I was only renting for 12 days.
Despite challenging the claims multiple times, the staff repeated the same points over and over. Feeling pressured, and with my children waiting after an already long day of travelling, I reluctantly paid the £430 to avoid risking a £1000 loss.
After returning from my holiday, I contacted OK Mobility to raise concerns. Myself and two family members experienced the same pressure tactics on the same day, yet the company has failed to resolve the issue.
If you're from the UK and planning to hire a car abroad, I strongly advise avoiding OK Mobility.

Great product price, very competitive and free delivery on some delivery slots unlike other electrical retailers.
Delivery team Corey and Craig were ace. Very professional, polite and courteous.
Will be back for more appliances in the future.

I have 6 SHO products in total. 4 Food flasks and 2 water bottles for me and my family.
My children all use their food flasks for packed lunches at school, so you can imagine the battering they get every day. These flasks have held up really well in comparison to other branded food flasks.
My son's water bottle has taken a beating too, but it has faired up well and still keeps his drink nice and cold.
Recently, my daughters food flask lid got broken at school by another child and it seem a shame to throw it away, so I contacted SHO customer services to see if I could get a replacement lid. They sent out a replacement free of charge.
Great service and great products too. Will be using SHO products for a long time to come.

A H Freemantle were wonderful from the start of our conversation to after the burial service.
As a family church we were trying to organise a burial for one of our congregation who had suddenly passed away and had no family in the UK in a position to organise a funeral for him.
From the initial conversation, Clair was understanding and explained what they could do in terms of a service. Her expertise and advice always considered our needs and wants. She showed great compassion throughout. On the day of the burial the team from A H Freemantle acted with the upmost respect and professionalism. We had a grave side service, and they provided a gazebo and chairs for this at the grave side. This was really appreciated and made the service feel more formal and respectful. Thank you so much to everyone involved at A H Freemantle, we couldn't have asked for more.

Booked a minibus to take 13 people from Southampton to Luton for a pilgrimage to Israel. Booking with SMC was quick and easy from start to finish. I contacted many coach/minibus/taxis companies and SMC came out the cheapest by far! Communication was great. I was able to pay a deposit then collect the money from the group travelling to pay the balance, all done via their online payment system. They sent details regarding the booking and driver details the day before.
I had to make a few changes after booking and these were made simply and easily by speaking to the customer service team.
The driver arrived on time and was courteous, professional and polite.
We will be using SMC in the future and I've recommended you to a family member who is also looking to book a minibus for a group.

Purchased a new winter coat from one nation clothing. Had never heard of them before but they had a great range of winter coats and most in the sale. Delivery was as expected, the coat arrived packaged well. Coat sizing is spot on. It’s been we used since I purchased with this sudden turn in winter weather again.
Would definitely purchase from one nation clothing again.

The RAC have gone downhill - profits before customer satisfaction and safety. Our car broke down on Friday 9th December around a 2.5 hour drive away from our home. They couldn’t recover it the same day so we left the key and we were given a hire car for 24 hours so we could get home. All was great until that point. The car was recovered on Saturday 10th December but was not bought to our home address as expected. No updates from the RAC during this time. Both my husband and I phoned to understand what was happening with our car to be told time and time again someone would contact us and guess what no one called. Thursday 15th December I call to find out where vehicle is, no one can confirm who it is with or when it will be back with us. No one seems to care. I’m put through to customer care and we are given a hire car for 4 days to help us out as goodwill, with expectation our vehicle will be with us before we need to hand hire car back. Tuesday 20th December, still no car. We call again and speak to very unhelpful advisers who clearly don’t have the right tools to do their jobs properly. One guy even hung up saying he couldn’t help anymore as they are dealing with emergencies only, which was the same line they spin for most of December. Hire car had been returned and they wanted us to now hire one at our own expense. All this while we have a mechanic ready to fix the clutch on our vehicle. Find out a 3rd party called CMG has our vehicle. Contact them and their team are really helpful. Advise me that RAC are overwhelming them with jobs and they’ve told RAC they can’t get our vehicle back to us before Christmas. No one from RAC ever called us to update we always chased them. We got our car back on Wednesday 21st December, giving us 2 days to get the car fixed before we headed away from Christmas. No apology ever received from RAC. Logged complaint on website and even got fobbed off with an excuse there too. I’ll not be renewing with the RAC ever and I’d urge you to reconsider too. A heartless company who just want your money but can’t offer the service.

We have lived in our Bloor Home in southampton for just over a year and can honestly say the experience has been great. The sales experience wasn’t as great for us as other people we have spoken to on the estate but this is such a small part of the process that I’m not really overly concerned. We had our home privately snagged and it showed no major building issues, only cosmetic/finishing touches which weren’t fantastic, but this was to be expected.
The after care has been great. Our customer care rep Chris is really responsive to any emails or calls. We’ve had no major issues since living in the house, but any issues we have had, the customer support have dealt with them quickly and efficiently for us.
The build quality is fantastic, and we are overall pleased with our home. We get lots of compliments on the size of the home and the layout.
If we were to buy another new build we would definitely consider Bloor Homes again.

Great experience using the website to book through. Gas engineer who came was properly certified, he was professional and worked tidily. I will be using Kantan again in the future.

Delivery date was not met! And no contact from BJS to say why my delivery has been delayed.
I received a message to say it would be delivered on 7th Dec between 08:00 and 11:00, at 11:06 I got a message to say there was a system error and it will be delivered between 15:00 and 18:00. It is now 18:37 and no sign of the delivery. The tracking app is stationary somewhere near Addlestone! No way of getting hold of you as the office closes at 6pm.
Not a great experience so far.

Amazing fun. I’ve done the junior trail twice now with my children and nieces and they all love it.
My daughter 4 and niece 4 were a bit sceptical at first but after a few goes round loop 1 they were confident going across the obstacles.
Staff are friendly, patient, understanding and more than happy to help.
We will be coming back for more!
Great family day out