I contacted this company Shark in…
I contacted this company Shark in early December 2021as the powered roller on my NV601Uk vacuum cleaner stopped working. I telephoned the customer services department who, asked me to more or less pull the vacuum cleaner apart, which I did. I was then told the company Shark would get back to me as my efforts didn't achieve anything. The telephone call never happened.
I have sent proof of purchase as it has a 5 year guarantee by post, and email with no response from Shark.
I have been sending emails throughout these 4 months, with nobody actually doing anything at all. The customer service is appalling and their 5 Year guarantee remains worthless. They show no interest in repairing or replacing. I remain without a vacuum cleaner. I have no complaint about the actual cleaner when working. It does a very clean vacuum although a little heavy to use on the stairs. However, if the
Vacuum cleaner only lasts 1 year its very poor value for money. I advise anyone thinking of buying a vacuum cleaner from Shark to read my review highlighting the battle I've had with this company.
11 mars 2022
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