Storbritannien
Omdöme om Zen Internet
These guys are simply the best!
I recently upgraded to Full Fibre 900 with Digital Voice, the whole process went through smoothly, and when I did need some help setting things up they were there to hold my hand. Rob and Alexi in particular were brilliant.
Svar från Zen Internet
Hi Mr Atkinson,
Thanks for the brilliant endorsement. We're so pleased that your set up went well. Enjoy your 900 meg connection. Wow!
Simon
Omdöme om Parcelhero.com
Booked parcel to be collected by DPD from my home 29 Jan for shipment to France, delivery promised 2 Feb.
DPD never showed up, no emails from either ParcelHero or DPD, could not communicate with PH.
Took parcel 30 Jan to local drop off (despite COVID restrictions), still no communication from PH.
Since 1 Feb ParcelHero tracking says parcel "Delayed at Hub, Return to Consignor).
Numerous emails to ParcelHub asking for an update are replied with "be patient there is a large backlog".
ParcelHero agent Tushar Sharmar will not escalate my case to a supervisor, they will not allow me to talk to anybody by phone, and will only give me a postal address to write a complaint letter which they say will take 14 working days to reply.
And I still don't have my parcel (18 Feb).
DO NOT TOUCH THESE PEOPLE - YOU HAVE BEEN WARNED!
Omdöme om MyTrendyPhone
Very poor service.
Like others have mentioned, two days after placing my order I received an email saying that my address was wrong. There was nothing wrong with my address. Why do they do this?
There then followed 5 days of chasing my order, with patronising replies from customer services - "it's on its way, be patient".
There are plenty of other suppliers, don’t use these guys.
Svar från MyTrendyPhone
Dear,
Please accept our sincere apologies for the inconvenience we have caused.
Your delivery address seemed to be incomplete so we had to stop your order and check the address with you.
As soon as you confirmed your address the order has been dispatched.
Unfortunately, despite all of our efforts to dispatch the orders as rapidly as possible, it may occur that some are delayed, and that causes further inconveniences.
We will issue a refund for the shipping costs as a kind of compensation for the waiting time.
If you have any further inquiry, do not hesitate to contact our customer service.
We remain at your disposal.
Kind regards,
My Trendy Phone
Omdöme om Zen Internet
I have been with Zen Internet for several years; their service is EXCEPTIONAL!! Their Technical Support Team treat you as a personal customer, they take 'ownership' of your case and rectify matters very quickly.
I recently had a line fault which was difficult to locate. Zen persevered with BT Openreach, got them to find the location and get it fixed. Richard Johnson, Technical Support Services Consultant at Zen, personally owned my case from start to finish, took interest in my case, and helped with other suggestions and issues.
Excellent, could not recommend these guys more. 10/10!
Svar från Zen Internet
Thanks for your review Mr Atkinson,
We're so pleased that you're happy with the service you've received from Zen.
Simon
Omdöme om etyres
Excellent service, fast response to original enquiry.
