Hi there,

I'm really sorry to hear about the disappointing experience you had with your recent delivery. This isn't the standard we expect as our drivers usually deliver with care. We want to make sure all customers have a positive experience shopping with us, and I'm confident we can get this resolved by speaking to the delivery team.

As I’m not able to link your account details to this review, please can you send us an email with my name using organics@abelandcole.co.uk? I can then pick this up personally to help further with this and get the feedback to the right people.

Thank you for taking the time to leave a review. It's really important to us that we turn this around for you.

Best,

Sam