I am re-installing a Hotpoint dishwasher, needed to know if it should be a cold or hot water feed and couldn't find a definitive answer from Hotpoint's online manuals or other online sources. After searching again the pretty useless Hotpoint site (their installation video is utterly simplistic and only covers the fitting of the integrated door and sliding it into the cabinet) I called Hotpoint UK and was told by an obviously untrained customer support (he was Googling for answers) that as I don't have an in date warranty they would not answer the very simple question whether it should be cold or hot water feed or any other questions at all.

Technical advice is not available and neither could I speak to a manager. Absolutely ridiculously poor customer support, I will never, ever buy Hotpoint again and I'm about to equip three kitchens! Good riddance to very poor company, I strongly advise you not to buy Hotpoint!