My experience with this online store has been extremely disappointing. I purchased a pair of snowboard boots during the Black Friday period. Although the discount was not specifically part of a Black Friday promotion, many other stores were offering real Black Friday deals on similar products at that time.

After Black Friday had already ended, I received an email informing me that there had been a stock issue and that they could not ship the boots. They offered me the option to choose another product or receive a refund. The problem is that by then, Black Friday was over and I had lost the opportunity to buy similar snowboard boots from other retailers at significantly discounted prices. Now, boots with similar features cost €100 or more.

As a “solution,” the store offered me a €20 voucher, when shipping alone costs €12 and shipping insurance another €4, making this gesture practically meaningless. This does not compensate in any way for the inconvenience or the poor stock management.

The final impression is a clear lack of responsibility towards the customer and very little consideration for the timing of the purchase. I will not be buying from this store again and I would not recommend it to anyone, especially during sales periods when stock management should be properly handled.