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Dining chairs abysmal quality

Bought a set of 6 dining chairs (Brockwell) from here at the start of Jan 2023. We are a family of 4 (2 young kids) so they have been very lightly used - and they have also been in storage for 6 months while we were moving overseas. Fast-forward to now and 3 of these chairs have since broken in exactly the same way (when someone leans back on the back rest, the design is such that the force snaps and splinters the seat itself). This is not just 'wear and tear' or misuse - if you rest your back on the backrest of this chair, it breaks. Cult have said they will refund for one of the chairs 'as a gesture of goodwill' - but 3 have broken and I need to buy a new set of 6 so I am pretty disappointed. We previously had chairs from Cult that lasted well over a decade (and even then I gave them away for a second life somewhere else!) so i think the quality of the products has definitely deteriorated.

21 januari 2025
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Svar från Cult Furniture

Hi Nichola,

Thanks for your feedback.

We are very sorry to hear that you are unhappy with your experience with us on this occasion.

Unfortunately, we were unable to offer a refund on your order as the items have become damaged 2 years after purchase and are therefore outside of the manufacturer warranty period.

As mentioned, we have agreed to refund the broken chair which you initially contacted us about as a gesture of goodwill.

We do apologise if this is not the outcome you had hoped for.

Kind regards,
Cult Team