So many things wrong.
So many things wrong.
Couldn't find our gas meter which meant we didn't know what we were being charged for months - ending in a huge bill we weren't prepared for. Not for lack of trying. We spent more time on the phone to them than our own family.
They replaced our gas meter and now it hasn't shown a reading for 80+ days so we once again don't know what we're using or will be charged.
Customer service is pretty darn awful especially considering how we pay through the teeth for energy.
Svar från E.ON Next Energy Ltd
Hey Sam,
Thank you for taking the time to provide us feedback.
I am sorry for the frustrating experiences you've had with your gas meter and your customer service experience. We understand how important it is to have accurate billing and reliable meter readings. Our team is committed to resolving these issues promptly. We will thoroughly investigate the gas meter situation and ensure that it is providing accurate readings. I can see our team have worked on gaining connection and this is ongoing.
We value your feedback and appreciate your patience as we work to address these matters.
Emma
(our ref 29550614)