Very poor performance.
Very poor performance.
Delivery originally Thursday middle of day (12.30-2.30) Email at 2 to say couldn't find us so couldn't deliver. However on Friday had advice that delivery would be 7.30-9.30pm. Email at 8 to say unexpected event so wouldn't deliver. Monday had email to advise 8.04-10.04am. Delivered at 12 only 2 hours late.
Advise you to give drivers a mobile phone so can find address.
Svar från XDP
Good morning, Mr. Ian,
Thank you for your feedback. We truly apologise for the negative experience received.
We deeply regret the inconvenience caused by the missed deliveries. Your experience is not reflective of the level of service we aim to provide, and we sincerely apologise for this inconvenience.
We take your concerns seriously and will use them as an opportunity to improve our delivery processes. We value your business, and we're truly sorry for the frustration and inconvenience you've experienced.
Kind Regards
XDP