I was buying a ticket from Wrocław to Warsaw and the system changed the departure station to a village in the middle of nowhere. I immediately contacted the customer service to find a solution. They took really long to reply "the ticket is not refundable". Ridiculous policy considering the bus was departing a week later than the booking moment so the company could try offer a better solution since my request was changing the departure station because I still needed to make the trip.
I just lost 60zl.
First and last time I buy with these scammers and I'll make sure to tell everyone to avoid them.