I ordered a lovely dressing gown, I received a 'make your own dressing gown' kit... Seriously though, four holes in the arm seams! Sewing all over was rough as guts. Comms was terrible. After weeks of being ignored and/or receiving boiler plate responses I decided to settle for the 25% refund offered (this was only offered after I sent a very pedantic message asking they actually read my message and not send me returns info again). But in order to actually get that refund I had to resort to mail-bombing them (I just made up that term) basically I sent them the same message everyday on messenger until they cracked and issued the refund which just came through. I could have just returned it, but despite the terrible lack of quality control, this was the only dressing gown that met my spec (also after all the reviews I read I wasn't sure if I'd ever receive the full refund!!). So after several weeks I have a lovely dressing gown that I practically sewed myself. I got a partial refund of 25%, I lost many hours of my life, I learnt that the once swanky LTS was purchased by Yours Clothing Ltd and the quality went downhill from there. I also learnt, from a lot of other reviews, that I'm very lucky to have only had to deal with sewing and the chasing of a partial refund. Finally I learnt that although I really do love my hard won dressing gown - I will never shop with LTS again.