Honest, professional and genuinely care. I would get regular calls on updates on the house we were buying. Sometimes I found certain individuals a bit pushy and as if they didn't appreciate how hard I was trying to get things to go through however upon reflection it was because they were so passionate about achieving a date that their seller wanted.

I dealt with a guy called Daniel who was the model professional empathetic, kind and thoughtful - never pushy but always direct. He was a joy to work with.