Zoolyx Omdömen 5

Délais d'analyse non respectés et beaucoup trop long quand il s'agit de santé (+ quid de la qualité des analyses après de si longs délais et de l'état de l'animal en attente des résultats pour son traitement ??). Facturation par contre rapide --> rappel directement sans avoir reçu la facture initiale. Très vite transféré à une société de recouvrement. Refus de communiquer les détails des analyses (dates de prises en charge et d'analyses ?) et les conditions générales de vente. Aucune réponse suite à l'intervention du service de Médiation pour le Consommateur. Aucun geste commercial. Sourde oreille.

They charge you for things they shouldn’t, issue an incorrect invoice without the necessary details, and despite repeatedly trying to contact them through their website and by email, I received no response. I strongly do not recommend them. Its a scam.

JAMAIS utiliser cette firme. J'ai demandé un test ADN via mon vétérinaire et service honteux...àpres une multitude de mails et appels téléphoniques, il vous disent tout simplement de contacter la firme en Hollande à qui ils envoie les tests...qui bien sûr vous renvoie vers ZOOLYX....une facture de 132€ pour rien. 😡😡😡😡

The test I ordered was done well and quickly. But after that confusion started about who had to pay the test. Our vet thought it the bill would be sent to me. Weeks later I received a notice to pay the bill urgently. Strange because I never received a bill via email or post... There was also a significant difference between the price on the website and the bill. I payed immediatly and asked more info. They wrote that they had sent me multiple emails with the bill (which I never received) and said there was a pricedifference because they had to do an antibiogram. Then a few days later they wrote me that it was a mistake to send me a bill. I should have paid via my vet. But no problem they wrote, I would get my money back from what I paid them. I contacted my vet and paid again. Now we are more then 1 month later and multiple messages from me later with the proof that I paid, but still no payback caused by the mistake from Zoolyx... Trying to phone them as a customer to solve this is not possible as a phonemessage tells to write, but when you write they dont reply often...

Service honteux !!!! Vous les contactez à plusieurs reprises par mail pour demander un plan de paiement personne ne répond en plus d'un mois et trois mails envoyés (probablement car j'écris en français) ! Sans rien dire on envoie votre dossier a un bureau de recouvrement qui vous rajoute des frais et en plus la grognasse au téléphone raccroche au nez ! Vraiment honteux votre gestion client !!!!!!!!!!!