The mattress is incredibly comfortable and the fact it’s non toxic is amazing for my family as we heavily prioritize non toxic products in our home. We went with the 4 inch queen and it’s perfect for... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience with Zonli, they’re customer service was supportive and kind. I got the 2 1/2 inch floor mattress and it has been a great addition to our home! I love how it is flexible maki... Se mer
We have the queen size 4-inch Classic Floor Mattress with the removable cover, and we absolutely love it! It’s incredibly comfortable and has been such a great option for when guests stay over. The re... Se mer
Företaget har svarat
I use this mattress for mat Pilates and if your back and tailbone absolutely kill you during rolling exercises, this thing is a total game-changer. It’s super plush, so you won't feel the hardwood flo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ZONLI is a Floor Living brand. We specialize in Japanese-style tatami mattresses designed for foldable storage and healthy sleep. Not higher, but closer to the ground — where the body settles, space frees up, and life slows down. No premium margins, no marketing tricks. Just honest comfort, natural materials, and a price that feels right. That’s ZONLI: Just 5% profit and 100% honesty.
Our Promise to You
We're committed to our customers!
We provide free shipping on orders $100+, a 30‑day trial, a 1‑year warranty, and installment plans. Experience floor living the right way. Choose ZONLI today.
Kontaktuppgifter
4,5
Utmärkt
171 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
HORRIBLE SERVICE
If I could give zero stars I would. I ordered a set on 09/03/2026. The communication I received stated that my mattress was on pre-order and that it's eta would be 09/07/2026. I was ok with that. My order came and I didn't not receive the Cocoshield Tatami mat that comes with it. So I reach out, no answer reach out again and the respond to say that if I review my order it clearly states that my item is on pre-order. So as a good customer who keeps great records I sent them screenshots showing that statement to be incorrect, that the mat has a note that says"preparing item for shipping". And the mattress has a note that says"item is pre-order and will ship when it comes in, ETA 09/07/2026.
They responded to say that it will not ship until 09/30/26, I responded to say well in that case I'd like a 50% refund on the mat and an apology. Them some other CS emails and says "thanks for your purchase, it'll ship soon".
Nope, unacceptable, you're now going to be flammed on everyone one of your platforms until I get an apology and a refund and my mat.
10 september 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Chris,
Thank you for sharing this, and we’re truly sorry. This is not the experience we want you to have.
We’ve reviewed your order and the screenshots you sent. The pre-order information on the page was not displayed clearly enough. That’s our mistake, and it caused exactly the confusion you described. We’ve flagged this to the relevant team to adjust the page.
We’ve also specially sourced the missing Cocoshield Tatami mat from another channel and arranged shipment for you. It’s being processed now. The resolution options have also been sent to the email on your order—please check when you have a moment.
We take your experience seriously and want to make sure this is properly resolved. Again, our apologies, Chris.
Best,
Zonli Home Team
As a mom of 4 littles they makes an…
As a mom of 4 littles this Fulton mattress makes an intentional piece for us all from comfortable movie nights, lounging on the floor, reading books, and forts. Easy comfot while connecting for everyone. We also traveled with it for camping. Comes with a bag to fold in easily. So I love that it stores great too when needed.
8 september 2026
Omdöme utan inbjudan
Best sleep of our lives & our bodies…
Best sleep of our lives & our bodies feel great when waking up. Zonli’s customer service is also incredible. So kind & caring.
Grateful!
19 augusti 2026
No more waking up all night
We sleep so comfortably with our two small kids and no more neck or back pain. We used to wake each other constantly if one of us got up to pee or switch positions. This mattress is a game changer.
8 september 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Malory,
Thank you so much for sharing your experience.
We’re delighted to hear your neck and back pain has been relieved. The base layer delivers firm and even support, while the top layer features ample soft cushioning, striking just the right balance.
What we want to bring you is more than a mattress — it is a simpler, more relaxing way to rest at home. Comfort doesn’t have to be complicated. Knowing your whole family can now enjoy undisturbed sleep is the most precious feedback we could receive.
Please feel free to reach out to us anytime via email if you or your children need further assistance.
Thank you again for choosing ZONLI.
Best,
Zonli Home Team
So so happy with the switch!
We went from a super thick traditional mattress to the 6in classic floor mattress. It took a few days to get use to it, but we absolutely love it. So much so that we will be getting my daughter one. We are very happy with the switch and this company is the best, we did some research prior to ordering.
3 september 2026
Svar från Zonli
Hi Kimberly,
Thank you so much for taking the time to leave your honest review — we truly appreciate it.
The 6-inch mattress is ideal for anyone trying floor sleeping for the first time after using thick traditional mattresses. It contours nicely to your body curves while still keeping the steady, supportive feel that floor sleeping requires.
We’ve always believed comfortable rest at home doesn’t have to be complicated. We aim to deliver more than just a mattress — we want to bring a simpler, more relaxed way of living into your home. Knowing our product has added a little ease to your daily routine is the most valuable feedback we could receive.
We’ve already sent a follow-up email to your inbox. Feel free to share your daughter’s sleeping needs and her room space details with us, and we’ll put together a precise, tailored recommendation just for her.
Thanks again for your support. Don’t hesitate to reach out anytime if you need anything else.
Best,
Zonli Home Team
Awful Customer Service
Want to get a return but no email back despite saying there’s a return policy and almost at the 30 day cut off date… customer service is bad.
1 september 2026
Svar från Zonli
Dear customer，
We're really sorry about this experience.
We take every customer's experience seriously, and a member of our team has already been assigned to your case and has reached out to you directly. Please keep an eye on your inbox — and do check your spam folder just in case.
If you'd prefer to reach us another way, you can email us at cs@zonlihome.com and we'll prioritise it.
We'd very much like to get this sorted for you as soon as possible.
Best,
Zonli Home Team
Very comfortable and looks great
21 augusti 2026
Svar från Zonli
Dear Sean,
Comfortable sleep says it all, and we’re thrilled to bring a little relaxation to your daily life. Hope it helps you unwind a little. Anything you need, just reach out.
Best,
Zonli Home Team
I was skeptical at first.
I was skeptical at first.. but the best sleep I’ve had in so long. The bed is easy to clean, comfortable, and truly life changing
31 augusti 2026
Svar från Zonli
Dear Linda,
Really glad the bed has been comfortable and easy to look after, and that you're finally sleeping well again. Sleeping closer to the ground and living a little more relaxed is what we set out to do — so this means a lot.
Thanks for giving us a chance. Anything you need, we're right here.
Best,
Zonli Home Team
Communication is amazing with zonli…
Communication is amazing with zonli associate I had an issue with my mattress and tracking information and it was resolved with the 24 hours, thank you!
3 september 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Sergio,
Glad we could get the mattress and tracking sorted out for you quickly — that's how it should be. Our team reads every message properly, so it's good to know it helped.
Thanks again for choosing ZONLI. Anything you need, we're right here.
Best,
Zonli Home Team
Great floor mattress
Great floor mattress! Super comfortable and supportive, we’ve been sleeping so much better on it. Highly recommend.
20 augusti 2026
Svar från Zonli
Dear Kyle，
Glad it's been comfortable and you're sleeping better. Comfortable sleep and a more relaxed way of living is exactly what we're after — so this really means a lot.
Appreciate the recommendation!
Best,
Zonli Home Team
I am happy with the product and the…
I am happy with the product and the ordering was easy. The items came delivered and well packaged but not over packaged. They were responsive to my email and inquiry.
29 augusti 2026
Svar från Zonli
Dear RTT，
Thank you so much for the great review!
We're glad you found the whole process simple and smooth. Knowing we got it just right really means a lot to us.
And thank you for mentioning our email support. Our team genuinely does their best to reply properly to every message, so your kind words mean a great deal to them.
If you ever need anything down the road, just drop us an email. Thanks again for choosing ZONLI!
Best,
Zonli Home Team
Zonli is a wonderful company 💙
I have shopped from Zonli for years. They offer the most comfortable, quality mattresses ever. They sell beautiful linen and so much more. Great customer service. Fast Shipping and I Highly Recommend shopping at Zonli ⭐⭐⭐⭐⭐
29 augusti 2026
Svar från Zonli
Hi Cid,
Thank you for being with us all these years — that kind of loyalty is something we never take for granted.
Comfort and quality are what we build everything around. And thank you for the shout-out to our customer service and shipping teams — we'll make sure they see this.
Your recommendation means a great deal to us. Here's to many more cozy nights ahead!
Best,
Zonli Home Team
Wow! So helpful!
I accidentally ordered a tatami mat on preorder and I needed that ASAP for my move to my new home since I have a futon. I messaged zonli customer service and they offered to send me the tatami mats that are in stock right away! And i received them in time for my move in. I am very pleased with the quality of product and customer service.
29 augusti 2026
Svar från Zonli
Hi Kata ,
What a great story to hear — thank you for sharing it. When you let us know the timing was tight, sending the in-stock mats right away was an easy call. Getting you settled into your new home on schedule mattered more than the order details.
We're thrilled the quality lived up to expectations too, and we hope your futon setup brings you many restful nights.
If anything comes up, just reach out — we're always here.
Best,
Zonli Home Team
The delivery was fast
The delivery was fast, the mattress is very comfortable and I am super happy with my purchase!
26 augusti 2026
Svar från Zonli
Hi Rosanett,
What a lovely review.Knowing you’re super happy with your purchase truly means a lot to us. We hope you continue to enjoy many cozy and restful nights on it!
If any questions come up down the road, just reach out!
Best,
Zonli Home Team
My daughter Tanya is very pleased with…
My daughter Tanya is very pleased with her bed, Its conformable, and the cover washes well. she is sleeping so much better. a perfect birthday gift!
28 augusti 2026
Svar från Zonli
Hi Georgiann,
What a lovely review. We’re especially glad to hear that the cover washes well. We designed it to be removable so it’s easier and more convenient to clean and care for.
Knowing it made the perfect birthday gift truly means a lot to us. We hope Tanya continues to enjoy many cozy and restful nights on it!
If any questions come up down the road, just reach out!
Best,
Zonli Home Team
My Dog and I love our Futon Mat from Zonlihome
The zonlihome futon mat has been a big positive for my dog and I. He loves that we can both sit together on the floor. It’s really improved our down time together.
We use it as a full mat for lying down but mostly we fold it against the wall into a seating area. He runs to it right after a walk as if saying - let’s sit together. It’s really cute.
I’d say any one who loves spending time with their dog - should consider getting one.
The one confusion I had going into the purchase was what thickness to buy. Zonlihome does a fair amount of social media - but it’s not always clear in the post which thickness is being used
I have a 2.5 inch mat as I was worried the thicker mats wouldn’t be as flexible. I’m pretty pleased with that thickbess.
Now I am trying to find some futon covers so my dog and I can lounge carefree and keep things neat and clean.
I love my mat - it’s been a great addition to our home and life.
1 september 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Jay,
What a lovely review. We also appreciate your honest feedback about the thickness. We've already passed it along to our content team — details like this make a real difference for customers deciding between options.
And if flexibility in folding and storing matters to you, the 2.5-inch is a great fit.
To protect the mat, we'd recommend pairing it with a waterproof mattress protector. It keeps dirt and spills out, helps extend the life of the mat, and also reduces wear from pet claws to a certain extent.
If any questions come up down the road, just reach out！
Best,
Zonli Home
I contacted Zonli for help regarding assistance with a sofa-bed
I contacted Zonli for help regarding a sofa-bed I had purchased a little over a year ago. I couldn't figure out how to set up the sofa, since the straps that are supposed to hold be back didn't appear to be functional. Zonli responded within hours and sent me a link to a video that showed how to do it. However, it was for a different product. I explained that it appeared that the problem was with some Velcro strips attached to the straps which didn't appear to have the hook side of the Velcro straps. Zonli immediately offered to send me new straps. However, I realized that I had made a mistake: I had not noticed that the hook side of the Velcro strips was covered with a disposable fabric, which prevented the straps to get attached to the sofa during shipment. I apologize for my mistake.
What really was outstanding was the very prompt help from Zonli about an item that had been purchased over one-year earlier, and that had been discontinued.
The quality of the sofa-bed is very high. And, honestly, the customer service I received is the best I have ever had, both regarding the very prompt response, and the very clear interest on Zonli's customer service people on helping me solve the problem.
23 augusti 2026
Omdöme utan inbjudan
Svar från Zonli
Hey Pedro,
Thanks so much for sharing your full experience — we really appreciate the honest, detailed feedback.
First off, we’re glad the problem was finally resolved smoothly. For us, the most important thing is that you got the help you needed. And don’t worry at all about the mix-up — that’s totally understandable!
For our team, great service doesn’t expire when the warranty runs out or a product gets discontinued. If you bought it from us, we stand behind it — full stop. Fast, genuine, problem-first support is a core promise we make to every customer, and it means so much to hear it shone through for you.
We’re also really glad the sofa-bed’s build quality has held up so well. Top-tier craftsmanship is something we never cut corners on, even for items no longer in production.
Thanks again for taking the time to leave this review. If you ever need anything else down the line, we’re just a message away.
Warm regards,
The ZONLI Team
Brought a queen size futon to replace a…
Brought a queen size futon to replace a twin futon. Within 4 weeks I woke up with severe lower back pain. With the other futon my back pain had gone away. I could barely move. Zonli's futon are basically thin memory foam mattresses. Had I known this I would have just spent the extra money to buy a good Japanese futon. Time and money wasted. Experiencing back pain again which is why I purchased the Japanese futon to begin with. SMH
25 augusti 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Teneca,
Thank you for sharing your honest feedback with us.
We’re truly sorry to hear that your experience with our Queen size futon mattress did not meet your expectations.
We take your concerns seriously and have already arranged for our customer service team to reach out to you directly to better understand the situation and help find a solution. Please keep an eye on your email inbox (including your spam folder, just in case).
Your feedback is very important to us. It helps us identify areas for improvement and continue to deliver better products and experiences for all our customers.
Thank you again for giving us the opportunity to look into this matter, and we hope we can make things right for you.
Warm regards,
The ZONLI Team
Love our Zonli mattress
Love our Zonli mattress! I have a 9 month old and we use this in so many different way; safe play in our playroom, co sleeping moments, cuddles for movie night etc. We appreciate quality of it most. Wish it had a tie or velcro to make it a little easier to transport throughout the house, but it does come with a bag to store which is a huge plus!
18 juni 2026
Omdöme utan inbjudan
Svar från Zonli
Hey Tatiana,
Thanks so much for this lovely review.
We designed this mattress to be portable and versatile, perfect for all the scenarios you mentioned. Quality is at our core, so it means a lot that’s what stands out most for you.
We really appreciate your suggestion about ties or velcro for easier transport — we’ll pass it along to our product team. Glad the included storage bag has been such a useful plus.
Thanks again. We’re here if you need anything.
Best,
The Zonli Team
Experience so far was awesome
Experience so far was awesome. The team was great a very helpful, shipping was quick, and the mattress looks super comfortable. I can’t wait to use it later today!
23 augusti 2026
Svar från Zonli
Hey Piero,
Thanks a lot for this great review — we truly appreciate you sharing your experience.
We’re glad to hear our team was helpful and that shipping was fast and smooth. A straightforward, no-hassle experience from order to delivery is exactly what we aim for, so it means a lot to know we delivered that for you.
We’re also happy you’re looking forward to trying the mattress. At Zonli, we design our tatami mattresses with a low-to-the-ground profile, focused on delivering calm, grounded comfort. It strikes a nice balance of support and coziness, and we think it’ll live up to how great it looks.
Enjoy your first rest on it later today, and don’t hesitate to reach out if you need anything down the line.
Warm regards,
The Zonli Team
Detta är Trustpilot
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