Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... Se mer
I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... Se mer
Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box
Kontaktuppgifter
20, SL2 1JD, slough, Storbritannien
- 02034889245
- info@zingoxfoods.co.uk
- zingoxfoods.co.uk
2,2
Dålig
283 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
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Ordered hot sriracha received it very…
Ordered hot sriracha received it very quickly very satisfied with service
10 juni 2025
Rotten Mangoes
I bought 2 boxes of mangoes on Thursday afternoon with delivery day for Saturday. When i got the delivery, mangoes are either rotten or extra ripped. When I contacted them, no reply received. Zingox used to be very good earlier, when the had their own delivery system.
14 juni 2025
Rotten mangoes. They ignore their own refund policy. No customer service.
I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that are rotten inside. I ordered a box of twelve mangoes and sadly seven of them were rotten inside. So I did as their policy asked and photographed them and sent them an email, and I contacted them via Facebook Messenger. I haven’t had a reply. Really poor customer service, and I’d advise potential customers to disregard their refund policy.
7 juni 2025
Omdöme utan inbjudan
Awful mangoes: overripe and inedible
The mangoes were awful, and in order to get a refund you have to cut all the mangoes and send a photo, so it's a complete waste of money and time. Please buy your mangoes at a store where you can see their condition and avoid this supplier!
20 maj 2025
Customer Nightmare
This place is a mess and they need to sort themselves out. Delay after delay! Customer service who never responds even if you write to them or leave them messages. Order received late and refund in missing items even later.
28 april 2025
Svar från Zingox Traders Uk Ltd
Hello,
We’re truly sorry to hear about your recent experience, and we sincerely apologize for the delays and lack of communication you encountered. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you.
We take your feedback very seriously and are currently reviewing our internal processes to ensure faster order fulfillment and more responsive customer support. Your experience highlights areas where we need to do better, and we’re committed to making those improvements.
If you haven’t already received your refund or if there’s anything still unresolved, please reach out to us at info@zingoxfoods.co.uk , and we’ll prioritize your case.
I ordered on 29 April
I ordered on 29 April. Today is 12 May and I still haven't received my order. I have telephoned and emailed lot's of times. I have been ignored each time. The service is atrocious.
12 maj 2025
Omdöme utan inbjudan
Svar från Zingox Traders Uk Ltd
Hello,
We're truly sorry for the delay and the lack of response you've experienced — this is far from the standard we aim to deliver. We completely understand your frustration, and we deeply regret the inconvenience caused.
At your earliest convenience, kindly email us at info@zingoxfoods.co.uk with your order number, and we'll prioritize resolving this immediately — whether it's a full refund or a replacement.
Thank you for your patience, and once again, our sincere apologies for the poor experience.
No response after I logged complaint…
No response after I logged complaint about 5-6 mangoes being rotten from inside of the 12 we ordered. I had shared pictures as suggested but neither response not refund is received
14 april 2025
Svar från Zingox Traders Uk Ltd
Hello,
We sincerely apologize for the lack of response after you reported the issue with your recent mango order. It's incredibly disappointing to hear that 5–6 out of the 12 mangoes you received were rotten inside, and we completely understand your frustration — especially after taking the time to share photos as requested.
This is certainly not the experience we want any of our customers to have, and we regret the delay in addressing your complaint. Please be assured that we are now urgently reviewing your case and will take immediate steps to issue a refund or suitable compensation.
To help us resolve this swiftly, could you please confirm your order number once more by emailing info@zingoxfoods.co.uk We’ll ensure your case is prioritized without further delay.
Scam!
Scam!! Made a large order - it never showed up although said was delivered. Tried to get in touch with company - all their contact emails don’t work. No one responds. It’s a scam. I will take this review down when someone has the decency to respond
7 maj 2025
Omdöme utan inbjudan
Svar från Zingox Traders Uk Ltd
Hello,
We’re very sorry to hear about your experience and completely understand your frustration and disappointment. Please accept our sincere apologies for the difficulties you’ve faced — this is not the standard of service we strive to provide.
Regarding your order, while the delivery status shows as completed, we understand that you never received your package, and that’s a serious concern we want to resolve urgently. We’re also sorry for the trouble caused by our contact channels not working as expected. We are currently addressing these communication issues to ensure better support going forward.
We want to reassure you that your refund has already been processed from our side. However, depending on your bank or payment provider, it can take 5 to 7 working days for the refund to reflect in your account. If you do not see the refund after this timeframe, please do not hesitate to contact us again at info@zingoxfoods.co.uk with your order details, so we can assist you promptly.
Your trust is very important to us, and we genuinely want to make this right. We appreciate your patience and the opportunity to address your concerns.
Thank you again for bringing this to our attention.
Absolutely scam!
Absolutely scam!! Don’t buy mangoes or any other fresh goods from them online.
It’s also my bad. Had I been searching for them on Google map or reading their refund policy (they say you’d need to cut open every single one of them and put in a plate), I wouldn’t have paid them a penny.
Unfortunately all these in a box of 12 clearly were over ripe and past their best. As you can see in the pictures below that the texture was soft/mushy with sunken areas and wrinkled/dry skins. Honestly, I wouldn't pick any in the box if I was in store. So why would they deliver this to me?! When I cut some open, it's already black inside with some fermented smell. Neither of us would take the risk of eating them and had to throw away all of them.
What a shame. These poor mangoes travelled all the way from India only to be binned! While it’s bad for me and the mangoes, it’s not bad for them to take £30 as profit.
Now they’ve been shameless to grab my cash (£30 for 12 mangoes!!). And it’s been a week since I wrote my complaint email to them without any response other than another promotion email of more mangoes. How ridiculous!!
Don’t let them take your £££.
I have no idea how long these mangoes had been in stores. I opened them the second day after being delivered. I can only imagine they were dumping this to online customers as there’s not a slightest chance of selling them in store.
Don’t let them dump to your place.
10 april 2025
Omdöme utan inbjudan
Svar från Zingox Traders Uk Ltd
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that the mangoes you received were not up to the quality standards you expected and that they arrived overripe and unsuitable for consumption.
We understand how disappointing and frustrating it must have been to receive fruit that was soft, mushy, and unpleasant inside, especially given the care we aim to take in selecting and shipping our produce. It is never our intention to send anything less than fresh, high-quality mangoes, and we apologize sincerely that this was not your experience.
We also regret the delay in responding to your complaint. This is unacceptable, and we are reviewing our communication processes to ensure no customer is left without a timely response in the future.
Regarding our refund policy, we appreciate your feedback on how it is communicated and are looking at ways to make this clearer and more customer-friendly.
Please be assured that we want to make this right. If you could kindly contact us again at info@zingoxfoods.co.uk with your order details, we will prioritize processing a refund or offering suitable compensation.
We deeply value your trust and are committed to improving both our products and our service.
repeated purchase of Alphonso mango in…
repeated purchase of Alphonso mango in the last two years. Quality definitely sub-par, most of the mangos are overripen, some even turned black. Price is on the low end but it certainly does not justify the poor quality.
16 april 2025
Svar från Zingox Traders Uk Ltd
Thank you for your continued support and for sharing your honest feedback. We’re sorry to hear that the quality of the Alphonso mangoes in your recent orders did not meet your expectations.
We strive to provide consistently fresh and high-quality fruit, and we regret that some of the mangoes you received were overripe or spoiled. Your comments are very important to us, and we are actively working with our suppliers and quality control teams to improve the overall standard.
If you’re open to it, please contact us directly at info@zingoxfoods.co.uk, and we would be happy to discuss how we can make your next experience better.
Thank you again for your feedback — it helps us improve.
3 mangoes were rotten and other mangoes…
3 mangoes were rotten and other mangoes were not ripe.
16 april 2025
Svar från Zingox Traders Uk Ltd
Thank you for your feedback, and we're very sorry to hear about the issues with your recent mango delivery. Receiving 3 rotten mangoes and several others that were not yet ripe is certainly not the experience we want to provide.
We aim to ensure every box is carefully inspected before shipping, but it’s clear we fell short in this instance. Please accept our sincere apologies for the inconvenience caused.
If you haven’t already, we’d appreciate it if you could share your order details and any photos with us at info@zingoxfoods.co.uk, so we can investigate and offer you a resolution — whether that’s a refund or replacement.
Thank you again for bringing this to our attention. We hope to have the opportunity to make this right.
Svar från Zingox Traders Uk Ltd
We’re very sorry to hear that the mangoes you received did not meet your expectations. We aim to provide only the freshest and highest quality fruit, and it’s disappointing to know we fell short in your case.
Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, any photos — we’d like to investigate this further and offer a resolution.
Thank you for your feedback, and we truly appreciate the opportunity to make things right.
I have mailed and left somany messages…
I have mailed and left somany messages of sending less Mangoes's than what I have paid for
I will never buy again nor recommend
10 april 2025
Svar från Zingox Traders Uk Ltd
We’re very sorry to hear that you received fewer mangoes than what you paid for, and we completely understand your disappointment. This is not the kind of experience we want any of our customers to have.
We also sincerely apologize for the lack of response to your messages — that is unacceptable, and we’re currently reviewing our communication process to ensure issues like yours are never overlooked.
Please allow us the chance to make this right. Kindly reach out to us at info@zingoxfoods.co.uk with your order number so we can review and resolve this promptly — whether that’s a refund or sending the missing quantity.
We genuinely regret the inconvenience caused and hope to earn back your trust in the future.
I have ordered dairy vally ghee
I have ordered dairy vally ghee, but I received rasgulla instead I emailed so many times, but no response, my order number is #22330 I paid £83.15 I am very unhappy and upset with your service 😢 still waiting when I will receive my original product 😢
10 april 2025
Svar från Zingox Traders Uk Ltd
We’re truly sorry to hear about your recent experience, and we completely understand your frustration. Receiving the wrong item — especially when you've paid £83.15 for Dairy Valley Ghee and instead received Rasgulla — is unacceptable, and we sincerely apologize for the mistake and the lack of response to your emails.
Your order (#22330) should have been handled with much more care, and it’s very upsetting to hear that it hasn’t been resolved yet. We are now urgently reviewing your case and will ensure the correct item is sent to you or a full refund is processed without any further delay.
Please rest assured that we’re taking this seriously, and someone from our team will contact you directly to provide an update and resolution. In the meantime, you can also reach us at info@zingoxfoods.co.uk for immediate assistance.
We deeply regret the inconvenience this has caused and thank you for your patience.
Late delivery rotten mangoes
The delivery came in a day late.
The mangoes in the delivery came rotten
1 april 2025
Svar från Zingox Traders Uk Ltd
We’re very sorry to hear that your delivery arrived a day late and that the mangoes were in poor condition. We understand how disappointing this must have been, and we sincerely apologize for both the delay and the quality issues.
We take great care in packing and shipping our mangoes, but it’s clear that something went wrong in this instance. Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, photos of the fruit, so we can investigate and offer a suitable resolution — whether that’s a refund or replacement.
Thank you for bringing this to our attention. We truly value your feedback and the opportunity to make this right.
really bad mangoes
1 april 2025
Mangoes were bad quality
31 mars 2025
Svar från Zingox Traders Uk Ltd
We’re very sorry to hear that your delivery arrived a day late and that the mangoes were in poor condition. We understand how disappointing this must have been, and we sincerely apologize for both the delay and the quality issues.
We take great care in packing and shipping our mangoes, but it’s clear that something went wrong in this instance. Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, photos of the fruit, so we can investigate and offer a suitable resolution — whether that’s a refund or replacement.
Thank you for bringing this to our attention. We truly value your feedback and the opportunity to make this right.
Mismatched packing boxes
Mismatched packing boxes means that the box of mangoes is at a slant in the outer box, the mangoes at the bottom get pressed due to weight of the mangoes on top
31 mars 2025
MANGO
MANGO
My first delivery never came and I didn’t get my refund for it but the second order did come in time after texting them about the situation and the Dev Mangoes were amazing
26 mars 2025
One of the vegetables,(Lauki) was…
One of the vegetables,(Lauki) was completely rotten. All other items delivered well.
5 mars 2025
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